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Customer reviews: Junip Product Reviews App & AI

Develop by Shopify

Reviews (947)

Overall rating
4.9

What Merchants Think

Overall, merchants have found "Junip ‑ Product Reviews & UGC" to be a valuable tool for managing customer reviews and enhancing customer engagement on their Shopify stores. The app is appreciated for its user-friendly interface, efficient setup process, and exceptional customer support. Many merchants have successfully increased their review rates and found the integration with other platforms seamless, boosting overall conversion rates and providing useful feedback for further product development.

Key Strengths

  • User-friendly interface and easy setup/installation
  • Exceptional customer support, specifically highlighted staff like Leah, Malvina, and Stuart
  • Effective integration with Shopify and other apps like Klaviyo and Gorgias
  • Customizable features catering to specific business needs
  • Value for money compared to competing review apps
  • Increases in user-generated content through effective review collection

Common Concerns

  • Lack of multilingual support in templates (e.g., for non-English speaking clients)
  • Limited customization options for email templates and certain styles from the admin panel
  • Some features, such as hiding individual images in reviews, not available
  • Challenges with media upload during review imports
  • Concerns about cost when using paid features, especially for businesses on a budget

Final Thoughts

"Junip ‑ Product Reviews & UGC" is highly regarded among merchants for its simplicity, integration capabilities, and top-notch customer service. While there are some areas for improvement, particularly in customization and language support, the app is a strong contender in the market for businesses looking to enhance their review management and customer feedback processes. Its ability to boost review collection rates and enhance customer interaction makes it a popular choice among both new and seasoned Shopify merchants.

Zest Labs

Jan 26, 2025  on Shopify

Easy to integrate

Tuesday Morning

Jan 23, 2025  on Shopify

We love Junip. Great customer support, friendly staff. They hold your hand throughout the entire process and make set up so easy. It is a full service app that is very user friendly. Highly recommend. Increases conversion better than most other Apps that we have tried. It is a great way for customers to provide feedback and allow us to ensure a great customer experience.

Western Wicks Candle Co.

Jan 23, 2025  on Shopify

Very easy to set up and great features.

Swivel

Jan 22, 2025  on Shopify

Tortuga

Jan 21, 2025  on Shopify

Looks great and does exactly what you need—without any extra features—for a reasonable price.

Jones Road

Jan 21, 2025  on Shopify

Super responsive support team! Overall very easy tool to use for CX and Ecommerce teams.

820 FIFTH

Jan 19, 2025  on Shopify

Frizz + Co™

Jan 19, 2025  on Shopify

Super easy to use, did not feel overwhelming, seamless integration to my shopify store. Would absolutely recommend!

Elizabeth Scarlett

Jan 19, 2025  on Shopify

Great app, does everything you need and their support team are super helpful even giving specific advice for our store.

sunpowder

Jan 19, 2025  on Shopify

Gerry McGuire's

Jan 19, 2025  on Shopify

Easy to use and helpful customer service

APOLLO IPSUM

Jan 17, 2025  on Shopify

dadgang.co

Jan 16, 2025  on Shopify

Love using Junip for our store! Very easy to use and cost is great. No issues at all.

Fair Shirts

Jan 16, 2025  on Shopify

The only Review App that work with the Shopify Basic plan. Highly recommended.

Boulevard Pharmacy

Jan 16, 2025  on Shopify

The Grazing Table

Jan 15, 2025  on Shopify

Little Death

Jan 15, 2025  on Shopify

Best review app out there! Awesome team, always ready to help :) Very glad that we moved from the other one.

Corpse Reviver

Jan 15, 2025  on Shopify

Having worked in the Shopify ecosystem over the last decade as an e-com marketer, I find Junip to be the best reviews app on the market. It gets the job done, has lots of great and relevant features, and their onboarding team is second to none.

Quigley Designs

Jan 15, 2025  on Shopify

Super easy to set up and get going with Junip. The installation was quick, and getting the reviews to show up on my theme was a piece of cake. It was surprisingly easy to bring over my reviews from my old platform. I thought it was going to be a hassle, but nope – the whole import process was smooth, and all my reviews transferred without any issues. If you’re looking for a review app that’s straightforward and just works, Junip is where it’s at. Definitely recommend giving it a go!

CowboyShop.com

Jan 14, 2025  on Shopify

New to the app - so excited to see where it goes!!

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