Reviews: Junip ‑ Product Reviews App

Customer reviews: Junip ‑ Product Reviews App

Reviews (743)

Overall rating

4.9

5

278
4

18
3

2
2
1

3

What Merchants Think

Overall, merchants have found "Junip ‑ Product Reviews & UGC" to be a valuable tool for managing customer reviews and enhancing customer engagement on their Shopify stores. The app is appreciated for its user-friendly interface, efficient setup process, and exceptional customer support. Many merchants have successfully increased their review rates and found the integration with other platforms seamless, boosting overall conversion rates and providing useful feedback for further product development.

Key Strengths

User-friendly interface and easy setup/installation
Exceptional customer support, specifically highlighted staff like Leah, Malvina, and Stuart
Effective integration with Shopify and other apps like Klaviyo and Gorgias
Customizable features catering to specific business needs
Value for money compared to competing review apps
Increases in user-generated content through effective review collection

Common Concerns

Lack of multilingual support in templates (e.g., for non-English speaking clients)
Limited customization options for email templates and certain styles from the admin panel
Some features, such as hiding individual images in reviews, not available
Challenges with media upload during review imports
Concerns about cost when using paid features, especially for businesses on a budget

Final Thoughts

"Junip ‑ Product Reviews & UGC" is highly regarded among merchants for its simplicity, integration capabilities, and top-notch customer service. While there are some areas for improvement, particularly in customization and language support, the app is a strong contender in the market for businesses looking to enhance their review management and customer feedback processes. Its ability to boost review collection rates and enhance customer interaction makes it a popular choice among both new and seasoned Shopify merchants.

Nutritist

Mar 28, 2025 on Shopify

Junip support was quick and effective.

Toxic Freedom

Mar 27, 2025 on Shopify

People trust people! You need this app

MEiiYO

Mar 27, 2025 on Shopify

A really good review app and well priced so no matter where you are in regards to your store it has a lot to offer. Support goes above and beyond for any issues you may be having whether it be installation or use.

DEON LIBRA

Mar 26, 2025 on Shopify

Support team is great. Leah literally helped us resolve our issue in seconds.

Maxilator

Mar 26, 2025 on Shopify

Looks good so far!

Nutritist

Mar 25, 2025 on Shopify

So far so good.

Reflux Shield

Mar 25, 2025 on Shopify

great app

HoliRaw Nutrition

Mar 25, 2025 on Shopify

So great! Very helpful customer service and user friendly!

Drawer Ninja

Mar 25, 2025 on Shopify

Setup was real easy so far.

Tracksmith

Mar 25, 2025 on Shopify

does what it needs to, thumbs up!

The Daily Dose

Mar 23, 2025 on Shopify

This was a first time purchase from Mack Weldon; I bought briefs; however, based on the size chart they were too large; I decided to return for a full refund; the quality was great - the comfort was just not there for me. The return process could not have been easier or more customer friendly; it was such an easy return; I returned all the pairs except the one I had tried on, which they said to keep, and I received a full refund in a few days; no hassle, no aggravation; they did exactly what they said they would - full refund guarantee if not satisfied. Great experience!!!

CrystalwholesaleMu

Mar 21, 2025 on Shopify

会

Mojo Country Club

Mar 21, 2025 on Shopify

KNDclothes

Mar 20, 2025 on Shopify

fire

Driven Lifestyle

Mar 20, 2025 on Shopify

Auri Nutrition

Mar 20, 2025 on Shopify

Amazing app!

Golden Lion Store

Mar 19, 2025 on Shopify

very good

Volar Soluxe

Mar 18, 2025 on Shopify

good

MOB BEAUTY

Mar 18, 2025 on Shopify

Leah helped with a quick and clear answer to my question! Thanks for the amazing support!

The Black Tux

Mar 17, 2025 on Shopify

Junip has been extremely easy to integrate with our Shopify site. Not only that, but their team of onboarding experts was extremely supportive in getting us correctly set up. Would highly recommend for product reviews.