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Customer reviews: Junip ‑ Product Reviews App

Develop by Junip Inc.

Reviews (744)

Overall rating
4.9

What Merchants Think

Overall, merchants have found "Junip ‑ Product Reviews & UGC" to be a valuable tool for managing customer reviews and enhancing customer engagement on their Shopify stores. The app is appreciated for its user-friendly interface, efficient setup process, and exceptional customer support. Many merchants have successfully increased their review rates and found the integration with other platforms seamless, boosting overall conversion rates and providing useful feedback for further product development.

Key Strengths

  • User-friendly interface and easy setup/installation
  • Exceptional customer support, specifically highlighted staff like Leah, Malvina, and Stuart
  • Effective integration with Shopify and other apps like Klaviyo and Gorgias
  • Customizable features catering to specific business needs
  • Value for money compared to competing review apps
  • Increases in user-generated content through effective review collection

Common Concerns

  • Lack of multilingual support in templates (e.g., for non-English speaking clients)
  • Limited customization options for email templates and certain styles from the admin panel
  • Some features, such as hiding individual images in reviews, not available
  • Challenges with media upload during review imports
  • Concerns about cost when using paid features, especially for businesses on a budget

Final Thoughts

"Junip ‑ Product Reviews & UGC" is highly regarded among merchants for its simplicity, integration capabilities, and top-notch customer service. While there are some areas for improvement, particularly in customization and language support, the app is a strong contender in the market for businesses looking to enhance their review management and customer feedback processes. Its ability to boost review collection rates and enhance customer interaction makes it a popular choice among both new and seasoned Shopify merchants.

Yun Hai Taiwanese Pantry

Jun 17, 2024  on Shopify

Very helpful support team and easy to navigate interface!

Good Protein Test

Jun 16, 2024  on Shopify

Wonderful customer service! A+, Highly Recommend

olytto

Jun 13, 2024  on Shopify

Just a very good app!

Coconut Pops

Jun 10, 2024  on Shopify

We've been using Junip for a year now. It's very simple and intuitive for both us as well as the customers. I have spoken with customer service a few times with questions and they're always available to chat (plus it's a human--not a bot!) Fair price for a great service :)

One n’ Only Hair Care

Jun 10, 2024  on Shopify

This is a great app with great customer service. In fact probably the best customer service I have ever experienced. Ever. Malvina is the best! She always helps me out!

Etah Love

Jun 05, 2024  on Shopify

Junip does everything you'll need for a great price.

Good Habit Co.

Jun 05, 2024  on Shopify

Love the app, the UI, the integrations. It's so easy to use

Rancho Semental

Jun 04, 2024  on Shopify

muy buenas opciones

Living.Fit

Jun 04, 2024  on Shopify

The Junip team makes the transition incredibly easy from other platforms and we have noticed our reviews rate has gone up since making the switch.

Wearing It Well Shop

Jun 03, 2024  on Shopify

The app is great and the customer service is outstanding! Extremely helpful. I would absolutely recommend Junip.

Pooltables.com

Jun 03, 2024  on Shopify

They just spent 30 minutes finding and issue of why the review count wasn't showing up. It was due to some of my site's CSS. Huge thanks to Leah for finding it!

Joonya AU

Jun 02, 2024  on Shopify

Amazing customer service and super advanced product that is priced way better than the incumbents like Stamped that are built on old technology and have poor customer service. Love Junip!

KALIFANO

Jun 02, 2024  on Shopify

amplety

May 30, 2024  on Shopify

ÁINE

May 29, 2024  on Shopify

I can't stress enough how good this review app is! The seamless integration with our website and the simplicity of the widget truly stood out to me. Unlike other review apps, this one doesn't overwhelm with cluttered designs or complex interfaces. What I love most is the transparency of their subscription fees - no hidden costs, just straightforward pricing. And their chat support is top-notch; they're quick to respond and incredibly helpful. It's an underrated gem that deserves to be at the top of the list for anyone looking for a reliable and user-friendly review solution. Highly recommended!

Biocol Labs

May 28, 2024  on Shopify

Modern Citizen

May 14, 2024  on Shopify

We've loved using Junip! It's a great app at a great price. Plus, the support from the team (specifically Marcus!) has been excellent. Highly recommend this for all your review needs!

Yenisi Beauty ®

Apr 30, 2024  on Shopify

Using Junip has been one of the best ways to increase our online sales organically. The app is super easy, and integrates seamlessly with my store. Which deserves 5 stars in itself, as many Shopify apps require so much leg work to get up and running, thus taking away quality time from my team. The cherry on top with June is their customer service. Kind, friendly, and helpful. Choose Junip, and thank me later!

FantasyJocks

Apr 25, 2024  on Shopify

Switched over from the native shopify review app and wish I would've done so years ago. Junip app is super easy to use, clean UI and is loaded with features. The price compared to other review apps make it a no-brainer. 5 stars Junip!

The Shop Los Angeles

Apr 23, 2024  on Shopify

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