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Customer reviews: Joy Rewards & Loyalty Program

Joyio is a Shopify app designed to enhance customer engagement through gamification and rewards. This review covers its features, pricing, and real user experiences to help merchants decide if it’s the right fit for their store.

Reviews (2,053)

Overall rating
4.9

What Merchants Think

The "Joy Rewards & Loyalty Program" app has garnered highly positive feedback from merchants. They appreciate its user-friendly design, extensive features, and seamless integration, making it a top choice for enhancing customer loyalty. The app is especially lauded for its exceptional customer support team, which is frequently highlighted for quick response times and helpful assistance in setting up and resolving issues.

Key Strengths

  • Excellent customer support, with specific praise for team members like Hana, Audrey, and Damian.
  • Easy to set up and user-friendly interface.
  • Comprehensive features, including VIP tiers and integration options with platforms like Shopify.
  • Great value for money, particularly in comparison to competitor apps.
  • Highly customizable to fit diverse business needs and enhance brand alignment.

Common Concerns

  • Some users experience a learning curve and need initial setup assistance.
  • Documentation could be more comprehensive, leading to increased dependency on customer support.
  • A few technical issues reported, including slow loading times on the admin side.
  • Rare instances of significant functionality issues, such as store integration problems.

Final Thoughts

Overall, the "Joy Rewards & Loyalty Program" is well-received by users as an effective tool for managing loyalty programs. Its strong customer support and rich feature set make it a reliable choice for businesses looking to enhance customer engagement and retention. While some minor concerns are noted, they are often overshadowed by the app's benefits and excellent service provided by its support team.

veloToze

Dec 22, 2024  on Shopify

Great Loyalty program for Shopify store. Allow multiple tiers and also allows me to import current customers into the program. Many functions and set up options. However it is not easiest to set up and you do need spend a few hours to set up, but thanks to customer service Damian, Jade, and Doris, they were able to help me set up in a few hours.

BYSIX

Dec 21, 2024  on Shopify

Quel plaisir de découvrir cette application et sa simplicité de mise en place. L'équipe du support a été très réactive pour nous aider à configurer notre programme de fidélité. De plus, l'outil d'importation permet de migrer très facilement. Je commande totalement.

Great Land Bracelets

Dec 21, 2024  on Shopify

I have just setup the app so I do not know how it functions yet. I did run into some setup issues and Hana immediately corrected the issue. great customer service.

ellashaarshop.de

Dec 20, 2024  on Shopify

Die Kundenbetreuung ist einfach Super. Ich bekomme sofort Antworten und meine Probleme werden sofort gelöst. Ist wirklich eine Super APP, die ich wärmstens empfählen kann. Danke!

Macky's Pet Care

Dec 20, 2024  on Shopify

Great app for loyalty points. A lot of features and the free version offers more than enough possibilities to see if it fits your store. Their customer support is fast and always happy to help. Today I received some help from Hana with upgrading our limit on transactions. Within 5 minutes it was solved and Hana even took the time to check up on our settings to see if its all set up properly. Thanks Hana!

Motordash

Dec 20, 2024  on Shopify

Very good app, lovely support. 10/10

Aroma Bead Depot

Dec 19, 2024  on Shopify

Parkash fixed something for me today! He was great to work with. Thank you again!

Casekis

Dec 19, 2024  on Shopify

The support team is excellent, my questions and requests are always answered and handled quickly and efficiently. You guys are awesome, thank you!

Shayna Gibbons Keeley Boutique

Dec 18, 2024  on Shopify

I have found this application to be highly effective for my clients, and it is user-friendly. Whenever I have inquiries, the support team is extremely helpful and responds promptly.

Zoopiz

Dec 18, 2024  on Shopify

Super, Hana a réglé mon problème rapidement

Robocraze

Dec 18, 2024  on Shopify

Hello Team, I am writing to urgently address an issue regarding our subscription. We have been using this plugin since June, but after that, we did not utilize any of the features of the app. Unfortunately, we overlooked canceling the subscription, resulting in a charge. Could someone please assist in processing a refund for this? Looking forward to hearing your response on this. Update- The case was promptly looked into and resolved. Thank you

La Natura Casa

Dec 17, 2024  on Shopify

L'application fonctionne super bien. De plus le service client est super. Ils répondent à nos questions efficacement et nous aident à créer les pages nécessaires sur le site.

Cover Home

Dec 16, 2024  on Shopify

SO far so good with the help of Hana setup goes well , im still testing the system hope it will satisfy my needs

OmniAutoX

Dec 16, 2024  on Shopify

Great Service Thanks to Audrey helped me set up a banner 10/10 Thanks!!!

Aqara LLC

Dec 16, 2024  on Shopify

Meet some problems in migration from smile, thanks Hana and Raymond, the problem was dealt with very quickly.

Tashvi's

Dec 15, 2024  on Shopify

I was facing some challenges while onboarding this app so connected with the support team and luckily got Hana on the other side. She was not only efficient but also quick and helped me resolve all my issues with utmost patience. Really happy and thanks again Hana!

Oates Specialties LLC

Dec 15, 2024  on Shopify

Really simple and straightforward to use. Customer service is great!

Ollie & Nic

Dec 15, 2024  on Shopify

Hana was quick to reply, and efficient in her resolution. Thank you!

idelia

Dec 14, 2024  on Shopify

Great Support thanks due Hanna!

Hobby Corner Egypt

Dec 14, 2024  on Shopify

I’ve been using the Joy app for loyalty points and rewards, and it has exceeded my expectations in every way! Setting up the program was a breeze, and the customization options are fantastic – I was able to easily align it with my store’s branding. My customers love earning and redeeming points, and the app makes the process seamless. It's been a great way to encourage repeat purchases and boost customer engagement. The analytics and reporting features also give me valuable insights into how the program is performing. A special shout-out to Damian from customer service, who has been incredibly helpful. Whenever I’ve had questions or needed assistance, Damian has been prompt, professional, and went above and beyond to ensure I was taken care of. Overall, the Joy app has been a game-changer for my store’s loyalty program, and I highly recommend it to anyone looking to boost customer retention with an easy-to-manage rewards system!

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