Reviews: Joy Rewards & Loyalty Program

Customer reviews: Joy Rewards & Loyalty Program

Reviews (1,971)

Overall rating

4.9

5

442
4

20
3

2
2
1

11

What Merchants Think

The "Joy Rewards & Loyalty Program" app has garnered highly positive feedback from merchants. They appreciate its user-friendly design, extensive features, and seamless integration, making it a top choice for enhancing customer loyalty. The app is especially lauded for its exceptional customer support team, which is frequently highlighted for quick response times and helpful assistance in setting up and resolving issues.

Key Strengths

Excellent customer support, with specific praise for team members like Hana, Audrey, and Damian.
Easy to set up and user-friendly interface.
Comprehensive features, including VIP tiers and integration options with platforms like Shopify.
Great value for money, particularly in comparison to competitor apps.
Highly customizable to fit diverse business needs and enhance brand alignment.

Common Concerns

Some users experience a learning curve and need initial setup assistance.
Documentation could be more comprehensive, leading to increased dependency on customer support.
A few technical issues reported, including slow loading times on the admin side.
Rare instances of significant functionality issues, such as store integration problems.

Final Thoughts

Overall, the "Joy Rewards & Loyalty Program" is well-received by users as an effective tool for managing loyalty programs. Its strong customer support and rich feature set make it a reliable choice for businesses looking to enhance customer engagement and retention. While some minor concerns are noted, they are often overshadowed by the app's benefits and excellent service provided by its support team.

Sharlaım

Nov 17, 2024 on Shopify

Je suis entrain d'installer l'application, Hana est adorable et m'aide à tout configurer, j'espere que je serais satisfaite de cette application

Kaunein

Nov 17, 2024 on Shopify

Super vraiment parfait merci à Audrey !! :)

Eco Blend Sustainable Clothing

Nov 16, 2024 on Shopify

got help right away

ShadowCrafts Studio

Nov 15, 2024 on Shopify

So far so good. Needed assistance setting up the loyalty page and Hana was quick and efficient.

MomentsOfFame

Nov 15, 2024 on Shopify

Could not be better! Great app, great functionality and great support! Special thanks to Hana, who was quick to help!

Azurlis™ Botanical Skin Care

Nov 15, 2024 on Shopify

Audrey and Anivia were very helpful in helping integrate Joy into our Shopify Site!

FamiliaList

Nov 14, 2024 on Shopify

Support was really helpful especially Sonny who went extra mile to answer all my requests.

Otantik Home

Nov 14, 2024 on Shopify

SKINICIAN

Nov 13, 2024 on Shopify

Consistently one of the most efficient live chat support teams I've ever encountered. They respond quickly every time & are always a great help. Damian and Andrew helped me today with an issue & it was done so quickly!

THE LIMELY

Nov 12, 2024 on Shopify

This app is fantastic, both in terms of functionality and support. It’s not only easy to use but also offers implementations that perfectly suit my website. For any challenging implementations, the support team responded promptly and effectively. Special thanks to Hana, Raymond, and the technical team!

Mideast Grocers

Nov 12, 2024 on Shopify

Great app and support. Thank you!

LISA MARIE BOUTIQUE

Nov 12, 2024 on Shopify

Love this app! The team has been extremely helpful in answering all of my questions and are available every time i need them! I spoke with Sonny today & I felt like a pain with all of my questions but he was patient with me & very knowledgeable! I just set this up & I am hoping to return with satisfied customer reviews! :)

Kaotic Kreations

Nov 12, 2024 on Shopify

We ran into an issue where our customers weren't able to access their loyalty accounts through our website. Tracy was quick to reply, professional, friendly and got our issue resolved in a timely manner.

Sival Skn

Nov 11, 2024 on Shopify

Firstly, I would like to say a huge thank you to Alyssa and the team. She is extremely professional and swift in her work. I didn't know how to create my loyalty page and they helped me for free with my theme and got it running on my Shopify. I am so grateful for this and highly recommended them. Thanks so much !

BabaShopis

Nov 11, 2024 on Shopify

Amazing App and Support

JAPANDCO

Nov 11, 2024 on Shopify

Super, le SAV est juste au top, hyper réactif, encore merci à Sonny :) et à Maison

Gamerpoint.com.mx

Nov 10, 2024 on Shopify

It's a great option, Abby from the Support Team was awesome!

Likha+Mundo

Nov 10, 2024 on Shopify

responds quick

New Products 4 Me

Nov 08, 2024 on Shopify

Hana was great, polite and helped me with setting up the account

London Scarves Outlet (Lili Scarves)

Nov 07, 2024 on Shopify

Fantastic customer service. Excited to be trying out this app!