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Customer reviews: Joy Rewards & Loyalty Program

Reviews (1,971)

Overall rating
4.9

What Merchants Think

The "Joy Rewards & Loyalty Program" app has garnered highly positive feedback from merchants. They appreciate its user-friendly design, extensive features, and seamless integration, making it a top choice for enhancing customer loyalty. The app is especially lauded for its exceptional customer support team, which is frequently highlighted for quick response times and helpful assistance in setting up and resolving issues.

Key Strengths

  • Excellent customer support, with specific praise for team members like Hana, Audrey, and Damian.
  • Easy to set up and user-friendly interface.
  • Comprehensive features, including VIP tiers and integration options with platforms like Shopify.
  • Great value for money, particularly in comparison to competitor apps.
  • Highly customizable to fit diverse business needs and enhance brand alignment.

Common Concerns

  • Some users experience a learning curve and need initial setup assistance.
  • Documentation could be more comprehensive, leading to increased dependency on customer support.
  • A few technical issues reported, including slow loading times on the admin side.
  • Rare instances of significant functionality issues, such as store integration problems.

Final Thoughts

Overall, the "Joy Rewards & Loyalty Program" is well-received by users as an effective tool for managing loyalty programs. Its strong customer support and rich feature set make it a reliable choice for businesses looking to enhance customer engagement and retention. While some minor concerns are noted, they are often overshadowed by the app's benefits and excellent service provided by its support team.

My Store

Nov 29, 2024  on Shopify

Hana was a great help, definitely recommend this app, I was searching for an good app for over an hour and came across this, great customer service

Sk1ntro

Nov 29, 2024  on Shopify

Fast and great customer service! Jasmine helps me to solve the issue right away

Myer Street Fashion

Nov 28, 2024  on Shopify

This is such a versatile app with many features and easy customisation. Their support is amazing as well.

Hey Willo

Nov 28, 2024  on Shopify

Hanah helped me get set up smoothly!

LumiBe

Nov 28, 2024  on Shopify

Thank you, Hana, for your help! You were very quick and truly efficient. The application itself is very well designed and comprehensive.

Vermilion

Nov 27, 2024  on Shopify

Hana was very helpful with my request. Thank you!

Rooted

Nov 26, 2024  on Shopify

Damian was sweet and helpful answering questions and walking us through set up

Honesty Sales U.K

Nov 25, 2024  on Shopify

What a great support, thank you very much Hana for the support. I really appreciate it?

AZ Beautyk

Nov 25, 2024  on Shopify

Je suis très satisfaite. Très bonne réactivité dans la minute quand je leur ai demandé de m'aider. La dame a eu la gentillesse de terminer la configuration de l'application. Je recommande. Très jolie application. Audrey

Aurum-Joya

Nov 24, 2024  on Shopify

Hana 10000 Thanks to Hana from Support Team! Helped me immediately without hesitation and did a great job, I am amazed and can only say great service, no the best service I have ever had thank you

Ginger Bear Boutique

Nov 24, 2024  on Shopify

I have received wonderful service from Damian and find it very easy to communicate the issues I have setting up the loyalty programme. Damian is very helpful and friendly. :-)

Pepaloves

Nov 24, 2024  on Shopify

Amazing APP and amazing support!! Thak you Hana for helping me with the settings!!

Claura

Nov 24, 2024  on Shopify

I totally LOVE Joy Rewards & Loyalty Program!!! It has all the features and integrations with other apps that I want. The customer support are really proactive (Audrey and Doris did a fantastic job helping me setting up the app). So far I don't have any complaints, and will definitely continue using Joy as my default solution for rewards and loyalty feature.

Tasha's Top Frames

Nov 23, 2024  on Shopify

So far so good! Little bit of a learning curve, but the support team has been absolutely wonderful. It's 2AM where I am, and Damian was quick to respond and answer my questions. I feel confident that we made the right choice with Joy.

Supersell

Nov 22, 2024  on Shopify

All Good.

Conatural

Nov 21, 2024  on Shopify

Good experience

stili

Nov 20, 2024  on Shopify

Great customer service.

CASAGIN.COM

Nov 19, 2024  on Shopify

I needed to contact support to configure the app, I found "Hana" very kind and helpful, who solved my problems in a short time.

StoicBeauty

Nov 18, 2024  on Shopify

The friendly customer service is always at my finger tips to walk to me through anything I need help with, shout out to Audrey!

FitnesWatch

Nov 18, 2024  on Shopify

I really enjoy it

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