Joyio App Review: Features, Pros & Cons for Shopify

Customer reviews: Joy Rewards & Loyalty Program

Joyio is a Shopify app designed to enhance customer engagement through gamification and rewards. This review covers its features, pricing, and real user experiences to help merchants decide if it’s the right fit for their store.

Reviews (2,053)

Overall rating

4.9

5

511
4

23
3

2
2
1

13

What Merchants Think

The "Joy Rewards & Loyalty Program" app has garnered highly positive feedback from merchants. They appreciate its user-friendly design, extensive features, and seamless integration, making it a top choice for enhancing customer loyalty. The app is especially lauded for its exceptional customer support team, which is frequently highlighted for quick response times and helpful assistance in setting up and resolving issues.

Key Strengths

Excellent customer support, with specific praise for team members like Hana, Audrey, and Damian.
Easy to set up and user-friendly interface.
Comprehensive features, including VIP tiers and integration options with platforms like Shopify.
Great value for money, particularly in comparison to competitor apps.
Highly customizable to fit diverse business needs and enhance brand alignment.

Common Concerns

Some users experience a learning curve and need initial setup assistance.
Documentation could be more comprehensive, leading to increased dependency on customer support.
A few technical issues reported, including slow loading times on the admin side.
Rare instances of significant functionality issues, such as store integration problems.

Final Thoughts

Overall, the "Joy Rewards & Loyalty Program" is well-received by users as an effective tool for managing loyalty programs. Its strong customer support and rich feature set make it a reliable choice for businesses looking to enhance customer engagement and retention. While some minor concerns are noted, they are often overshadowed by the app's benefits and excellent service provided by its support team.

Albagame

Jan 06, 2025 on Shopify

Thank you Audrey & Doris for your fast support! You are amazing!

Roseindigo

Jan 06, 2025 on Shopify

I had a great help from the support within the app, they help me integrate the app in my shop Abby helped me very quickly and efficiently .

Jodaro.com

Jan 01, 2025 on Shopify

I absolutely love this app! It’s user-friendly, packed with useful features, and works seamlessly. What impressed me the most is the exceptional customer support. The team is always ready to assist, and I want to give a special shoutout to Hana, who went above and beyond to help me with my queries. Her expertise and patience made the whole experience even better. Highly recommend this app to anyone looking for a reliable and well-supported solution!" Let me know if you'd like any edits!

Midnight Reign

Jan 01, 2025 on Shopify

I am actually very surprised with the swift attention and care to my issues and requests I had regarding custom coding preferences to match the aesthetic of my website. Sonny was very attentive and helpful in helping me on customizing my referral page. I am very impressed with the customer service.

Uniqaya Lifestyle

Dec 31, 2024 on Shopify

Hana and Andrew are Best

Joy and Gumbo Pets

Dec 31, 2024 on Shopify

Love the app so far! Hana was great!

Little Trouble

Dec 31, 2024 on Shopify

Super helpful and quick replies! Helped with all the customization I needed :)

My Store

Dec 30, 2024 on Shopify

Hana was a huge help for me to get setup and I can't wait to see how Joy works!

This little boutique

Dec 29, 2024 on Shopify

Hana has been a great help! I am very impressed and grateful. Thank you Hana! The app also looks really good

ONEMOREGANG

Dec 29, 2024 on Shopify

sonny helped me solving a design preference on the app and customer service is so fast and great.

icecreamsource

Dec 29, 2024 on Shopify

Functions as advertised, easy to use UX, VERY quick and helpful customer support chat that goes straight to a real support team member.

Stein-Insel

Dec 29, 2024 on Shopify

Super App! Hilfe kommt schnell. Sonny konnte mir bei den Themen schnell und gut weiterhelfen. Danke!

EFNE

Dec 29, 2024 on Shopify

Abby me ayudo mucho a configurar esta aplicación. Rápido y sencillo, te responden al momento cualquier duda.

DK-SILKSILKY

Dec 28, 2024 on Shopify

The app is great, easy to use and the customer service is very prompt, special mention to Hana, she is very professional

Opal Lily

Dec 27, 2024 on Shopify

The features on this app are great! And the customer service from Audrey and Andrew has been wonderful!

THE EUPHORIKA

Dec 25, 2024 on Shopify

Had great experience so far. Seems to have great features in free plan compared to other loyalty apps. Great support from Audrey and Andrew.

VITURE

Dec 24, 2024 on Shopify

Hana is really nice. She helps me solve my problems.

NajmaDesigns & Co.

Dec 24, 2024 on Shopify

Audrey is so helpful and he managed to set everything for me

Richword

Dec 23, 2024 on Shopify

Sublimation Blanks UK

Dec 22, 2024 on Shopify

Really good app and Abby from their Customer Service team has been really amazing and helped me set it all up and answered all queries I had. Thank you!