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Customer reviews: Joy Rewards & Loyalty Program

Joyio is a Shopify app designed to enhance customer engagement through gamification and rewards. This review covers its features, pricing, and real user experiences to help merchants decide if it’s the right fit for their store.

Reviews (2,053)

Overall rating
4.9

What Merchants Think

The "Joy Rewards & Loyalty Program" app has garnered highly positive feedback from merchants. They appreciate its user-friendly design, extensive features, and seamless integration, making it a top choice for enhancing customer loyalty. The app is especially lauded for its exceptional customer support team, which is frequently highlighted for quick response times and helpful assistance in setting up and resolving issues.

Key Strengths

  • Excellent customer support, with specific praise for team members like Hana, Audrey, and Damian.
  • Easy to set up and user-friendly interface.
  • Comprehensive features, including VIP tiers and integration options with platforms like Shopify.
  • Great value for money, particularly in comparison to competitor apps.
  • Highly customizable to fit diverse business needs and enhance brand alignment.

Common Concerns

  • Some users experience a learning curve and need initial setup assistance.
  • Documentation could be more comprehensive, leading to increased dependency on customer support.
  • A few technical issues reported, including slow loading times on the admin side.
  • Rare instances of significant functionality issues, such as store integration problems.

Final Thoughts

Overall, the "Joy Rewards & Loyalty Program" is well-received by users as an effective tool for managing loyalty programs. Its strong customer support and rich feature set make it a reliable choice for businesses looking to enhance customer engagement and retention. While some minor concerns are noted, they are often overshadowed by the app's benefits and excellent service provided by its support team.

Rumex US

Jan 15, 2025  on Shopify

The support service in the person of Audrey and Raymond helped us very well with importing customers from another loyalty program, saving our customers time and nerves. Thanks to them!

Leg Avenue MX

Jan 14, 2025  on Shopify

Jade was very helpful in guiding me through all the features & was very friendly too! 5 Stars!!!

ידיעות ספרים שאוהבים

Jan 14, 2025  on Shopify

Bang Box

Jan 14, 2025  on Shopify

Super, vraiment complet ! Il mérite largement son prix, c'est l'un des plus avantageux. De plus, Hana est toujours à mon écoute en cas de besoin, elle m'a vraiment beaucoup aidé !

ELUDE

Jan 14, 2025  on Shopify

Good customer service. Audrey was very helpful!

Houser Shoes

Jan 13, 2025  on Shopify

I'm still in the setup process but so far so good! I ran into an issue with getting a widget to display and reached out via chat to support. Hana was able to help resolve the issue within minutes!

Wonders Artist

Jan 13, 2025  on Shopify

Thank you Jasmine and Andrew! Amazing support!

indaystoreonline

Jan 13, 2025  on Shopify

The support service is great, and the supporter Hana is a great assistance.

Mainstream Boutique of Lancaster

Jan 12, 2025  on Shopify

Team Naach

Jan 12, 2025  on Shopify

loved the knowledge of the executive and patience

Cuatro Manos y Cinco Volcanes Farms

Jan 11, 2025  on Shopify

Audrey was amazingly helpful with helping me migrate to this app, the set up was easy, intuitive and was able to integrate with all my other apps

Cozie

Jan 10, 2025  on Shopify

Fast and on the point support from Sonny!

kosblingstore

Jan 09, 2025  on Shopify

Hana's service is perfect.

Magnate Beauty

Jan 08, 2025  on Shopify

I had a great experience. I asked for help adding the reward icon to the website and my request was fulfilled. Thank you Prakash!

rekaschoice

Jan 08, 2025  on Shopify

Great app, helpful team, I recommend it.

Tychè

Jan 08, 2025  on Shopify

gentili e veloci!

Le Cottage Bohème

Jan 07, 2025  on Shopify

HIGHLY recommend! I'm on the paid plan because I wanted to do VIP tiers, and boy! They do not disappoint at Avada, and I could go on about how helpful the team is every. single. time! They're all so sweet! I've been helped by Jasmine and Alicia more than once, and they're the kindest and most patient people I could have had answering my silly little questions and solving my silly little problems! HIGHLY. RECOMMEND.

Mimo Mimo

Jan 07, 2025  on Shopify

Abby took her time to help me as best as she can, App is also great!

FR Sihoo Official Shop

Jan 07, 2025  on Shopify

Nice support

La Casa by Importante

Jan 07, 2025  on Shopify

Joy Rewards have been an ultimate life changer. I really love the features available, and it doesn't cost much. Also, Hana, as the customer service representative, has been very helpful in setting up and answering my queries.

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