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Customer reviews: Joy Rewards & Loyalty Program

Joyio is a Shopify app designed to enhance customer engagement through gamification and rewards. This review covers its features, pricing, and real user experiences to help merchants decide if it’s the right fit for their store.

Reviews (2,053)

Overall rating
4.9

What Merchants Think

The "Joy Rewards & Loyalty Program" app has garnered highly positive feedback from merchants. They appreciate its user-friendly design, extensive features, and seamless integration, making it a top choice for enhancing customer loyalty. The app is especially lauded for its exceptional customer support team, which is frequently highlighted for quick response times and helpful assistance in setting up and resolving issues.

Key Strengths

  • Excellent customer support, with specific praise for team members like Hana, Audrey, and Damian.
  • Easy to set up and user-friendly interface.
  • Comprehensive features, including VIP tiers and integration options with platforms like Shopify.
  • Great value for money, particularly in comparison to competitor apps.
  • Highly customizable to fit diverse business needs and enhance brand alignment.

Common Concerns

  • Some users experience a learning curve and need initial setup assistance.
  • Documentation could be more comprehensive, leading to increased dependency on customer support.
  • A few technical issues reported, including slow loading times on the admin side.
  • Rare instances of significant functionality issues, such as store integration problems.

Final Thoughts

Overall, the "Joy Rewards & Loyalty Program" is well-received by users as an effective tool for managing loyalty programs. Its strong customer support and rich feature set make it a reliable choice for businesses looking to enhance customer engagement and retention. While some minor concerns are noted, they are often overshadowed by the app's benefits and excellent service provided by its support team.

Max Muscle Bakersfield

Jan 27, 2025  on Shopify

This application is perfect for my small business with the free plan available, Hana has been a lot of help with my questions and concerns as well as giving me the ability to use this application for unlimited transactions. This is the first rewards app I have used but they have been wonderful and I haven't had a bad experience. Thank you!

Dogg Scooters

Jan 27, 2025  on Shopify

Very helpful, Jade was great, responded very quickly and had all the answers for me.

Canine Aqua Splash

Jan 27, 2025  on Shopify

Joy has been a fantastic app for setting up my loyalty program on Shopify. It's easy to use, customizable, and fits perfectly with my store's needs. The features are straightforward but effective. A big thank you to Hana, who made the whole setup process smooth and stress-free. She was incredibly helpful, answered all my questions. If you're looking for a reliable loyalty program with great support, Joy is definitely worth trying!

Alpine Products

Jan 26, 2025  on Shopify

Great so far, had an issue with reviews but Tracy helped me fix it

DIPANNIKI

Jan 26, 2025  on Shopify

They respond quickly and provide clear answers to questions about points and rewards. Overall, it’s easy to get the help you need, and the team is friendly and efficient.

HANOK ONLINE SHOP

Jan 26, 2025  on Shopify

fully functional app and very sweet customer service.

Ipahad

Jan 22, 2025  on Shopify

Hana

Bigfishstore.at

Jan 22, 2025  on Shopify

Super Support tolle App, vielen Dank an Hana für die Hilfe bei der Einrichtung der App.

OKANA

Jan 21, 2025  on Shopify

This app is really good. Saved us lot of money with plenty of features. After customer service is top notch especially thanks to Hana for prompt help

Adorning Impact

Jan 21, 2025  on Shopify

Love this app! and Customer service is very fast and effective. Thank you so much Hana for helping me. She is very knowledgable and kind.

Unihertz

Jan 21, 2025  on Shopify

Joy is truly an excellent loyalty program setup kit! The customer support team is very patient and dedicated to help you resolve any issues related to functionality and style customization. Highly recommended!

TRUFFE DÉLICE

Jan 20, 2025  on Shopify

Je suis vraiment content d'avoir basculé toutes mes applications chez Avada. Le support client, "Hana", est très gentil. Vous nous aidez dans le paramétrage des applications et vous faites l'effort de parler français. Bravo !

GALA Board Games 旮旯桌遊

Jan 20, 2025  on Shopify

Installed the app after comparing price for different loyalty programmes. This app provides VIP tiers function at a reasonable monthly price. Customer support Hana was helpful in migrating customer data from old platforms.

A Lady's Accessories Boutique

Jan 19, 2025  on Shopify

This is a great app! And the customer service is excellent. If you run into any problems, they're right there to help!

fancyhands

Jan 19, 2025  on Shopify

Diese App macht das Sammeln und Einlösen von Punkten super einfach. Das Design ist übersichtlich und intuitiv, und ich habe immer den perfekten Überblick über meine Prämien. Besonders die exklusiven Angebote und Updates sind ein tolles Extra. Absolute Empfehlung!

House of Kavini

Jan 19, 2025  on Shopify

I really am impressed with the customer service and the way my queries and issues are handled. Hana was very helpful in gettinthings sorted for my store setup.

Pixie's Magic Spell

Jan 19, 2025  on Shopify

I was able to get my issue resolved, so far the app has been easy to work with, I'm launching it tomorrow to my customers, and I hope I can make a huge impact to my sales using a loyalty app

Canine India

Jan 19, 2025  on Shopify

Joy, the loyalty app, has been a fantastic addition to our business! Their customer support is outstanding, and Hana, in particular, went above and beyond to assist me. Highly recommend!

American Center Outlet

Jan 18, 2025  on Shopify

customer service is the best. i was reached out by Hana and she helped a lot and she's very friendly

MELABUTTA

Jan 17, 2025  on Shopify

Abby was amazing, quick, and responsive. I appreciate the immediate online support this helps small business owner expand their business quickly without the hassle of feeling alone! Great App

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