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Customer reviews: Joy Rewards & Loyalty Program

Joyio is a Shopify app designed to enhance customer engagement through gamification and rewards. This review covers its features, pricing, and real user experiences to help merchants decide if it’s the right fit for their store.

Reviews (2,053)

Overall rating
4.9

What Merchants Think

The "Joy Rewards & Loyalty Program" app has garnered highly positive feedback from merchants. They appreciate its user-friendly design, extensive features, and seamless integration, making it a top choice for enhancing customer loyalty. The app is especially lauded for its exceptional customer support team, which is frequently highlighted for quick response times and helpful assistance in setting up and resolving issues.

Key Strengths

  • Excellent customer support, with specific praise for team members like Hana, Audrey, and Damian.
  • Easy to set up and user-friendly interface.
  • Comprehensive features, including VIP tiers and integration options with platforms like Shopify.
  • Great value for money, particularly in comparison to competitor apps.
  • Highly customizable to fit diverse business needs and enhance brand alignment.

Common Concerns

  • Some users experience a learning curve and need initial setup assistance.
  • Documentation could be more comprehensive, leading to increased dependency on customer support.
  • A few technical issues reported, including slow loading times on the admin side.
  • Rare instances of significant functionality issues, such as store integration problems.

Final Thoughts

Overall, the "Joy Rewards & Loyalty Program" is well-received by users as an effective tool for managing loyalty programs. Its strong customer support and rich feature set make it a reliable choice for businesses looking to enhance customer engagement and retention. While some minor concerns are noted, they are often overshadowed by the app's benefits and excellent service provided by its support team.

Cosméticos a la Moda

Feb 12, 2025  on Shopify

Amazing support, quick respond:) overall great app

Jungle Cat Club

Feb 11, 2025  on Shopify

The support on this app is amazing. hana was so prompt helpful with everything i asked

Budget 4x4 Life

Feb 11, 2025  on Shopify

Excellent customer service from Hana from the get-go. App is really easy to use and offers heaps of great features at a great price point compared to competitors.

ByErim

Feb 11, 2025  on Shopify

Great customer service from Hana to help with our issue straight away.

6vier8erBahn

Feb 10, 2025  on Shopify

Starker Support mir wurde von Abby und Andrew geholfen Abby hat schnell geantwortet danke!

Cherish Hampers & Gifts

Feb 09, 2025  on Shopify

Easy to set up, and AMAZING customer service. Highly recommend

My-Smell.pl

Feb 09, 2025  on Shopify

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Adept Skincare

Feb 08, 2025  on Shopify

Super fast customer assistance service, Sonny was the best, provided me with all the tips and guidance needed to set up the app with ease. Go Joy !!!

Tlyard

Feb 06, 2025  on Shopify

I recently reached out to the support team for assistance, and Sonny was incredibly helpful! He provided clear and prompt guidance, ensuring my issue was resolved efficiently. The app itself is user-friendly and packed with useful features. Thanks to Sonny and the team for their excellent service and dedication. Highly recommend this app and their support team!

Pankajakasthuri

Feb 05, 2025  on Shopify

HANA, the support executive of the Joy app, is very helpful. All my queries have been resolved. The app is also very good for loyalty programs.

Toffu Co

Feb 02, 2025  on Shopify

Great support & app

Skullz & Hides EDC Leatherworks Co.

Feb 01, 2025  on Shopify

Whoever they got to help us get everything set up and working are just amazing people. They not only answered every question but literally kept asking me if they could set all of the different benefits of their App up in my store! I am now just so excited to start using it. This company will get you completely set up and quickly running!

Be a Betty

Feb 01, 2025  on Shopify

Customer Service was great. Quick and responsive. Solved my issues and got me going in the right direction!

Inaury

Jan 31, 2025  on Shopify

so far so good! Audrey has been super helpful to customize a lot of things for us!

Safe Haven Mercantile

Jan 30, 2025  on Shopify

Hana was very helpful with quick feedback - I am liking the integration already too!

Zonte's Footstep

Jan 30, 2025  on Shopify

Have been using Joy for a while now and super happy. In particular their help chat is fantastic - prompt and easy to understand - thanks Alyssa. Look forward to continuing to work with your system.

VEL DE REIS

Jan 29, 2025  on Shopify

Sonny was amazing in responding to my inquiries.

Something for Everyone Jewelry

Jan 28, 2025  on Shopify

Audrey was very helpful and patient with me. She answered all my questions and sent me links so I could do it independently if needed. She was spectacular.

NUNU BARCELONA

Jan 28, 2025  on Shopify

The app is great. Hana gave me support today and has been very fast and efficient. Thank you!

Alpino

Jan 28, 2025  on Shopify

The Joy Loyalty App is a game-changer for our store! It's super easy to set up and helps us reward our customers effortlessly. The features are well-designed, and it integrates smoothly with Shopify. A special shoutout to Hana from the support team—she was incredibly helpful, quick to respond, and went above and beyond to assist us. If you're looking for a reliable and user-friendly loyalty program, this is the perfect app. Highly recommend!

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