Reviews: Joy Rewards & Loyalty Program

Customer reviews: Joy Rewards & Loyalty Program

Reviews (1,971)

Overall rating

4.9

5

442
4

20
3

2
2
1

11

What Merchants Think

The "Joy Rewards & Loyalty Program" app has garnered highly positive feedback from merchants. They appreciate its user-friendly design, extensive features, and seamless integration, making it a top choice for enhancing customer loyalty. The app is especially lauded for its exceptional customer support team, which is frequently highlighted for quick response times and helpful assistance in setting up and resolving issues.

Key Strengths

Excellent customer support, with specific praise for team members like Hana, Audrey, and Damian.
Easy to set up and user-friendly interface.
Comprehensive features, including VIP tiers and integration options with platforms like Shopify.
Great value for money, particularly in comparison to competitor apps.
Highly customizable to fit diverse business needs and enhance brand alignment.

Common Concerns

Some users experience a learning curve and need initial setup assistance.
Documentation could be more comprehensive, leading to increased dependency on customer support.
A few technical issues reported, including slow loading times on the admin side.
Rare instances of significant functionality issues, such as store integration problems.

Final Thoughts

Overall, the "Joy Rewards & Loyalty Program" is well-received by users as an effective tool for managing loyalty programs. Its strong customer support and rich feature set make it a reliable choice for businesses looking to enhance customer engagement and retention. While some minor concerns are noted, they are often overshadowed by the app's benefits and excellent service provided by its support team.

ONEMOREGANG

Dec 29, 2024 on Shopify

sonny helped me solving a design preference on the app and customer service is so fast and great.

icecreamsource

Dec 29, 2024 on Shopify

Functions as advertised, easy to use UX, VERY quick and helpful customer support chat that goes straight to a real support team member.

Stein-Insel

Dec 29, 2024 on Shopify

Super App! Hilfe kommt schnell. Sonny konnte mir bei den Themen schnell und gut weiterhelfen. Danke!

EFNE

Dec 29, 2024 on Shopify

Abby me ayudo mucho a configurar esta aplicación. Rápido y sencillo, te responden al momento cualquier duda.

DK-SILKSILKY

Dec 28, 2024 on Shopify

The app is great, easy to use and the customer service is very prompt, special mention to Hana, she is very professional

Opal Lily

Dec 27, 2024 on Shopify

The features on this app are great! And the customer service from Audrey and Andrew has been wonderful!

THE EUPHORIKA

Dec 25, 2024 on Shopify

Had great experience so far. Seems to have great features in free plan compared to other loyalty apps. Great support from Audrey and Andrew.

VITURE

Dec 24, 2024 on Shopify

Hana is really nice. She helps me solve my problems.

NajmaDesigns & Co.

Dec 24, 2024 on Shopify

Audrey is so helpful and he managed to set everything for me

Richword

Dec 23, 2024 on Shopify

Sublimation Blanks UK

Dec 22, 2024 on Shopify

Really good app and Abby from their Customer Service team has been really amazing and helped me set it all up and answered all queries I had. Thank you!

veloToze

Dec 22, 2024 on Shopify

Great Loyalty program for Shopify store. Allow multiple tiers and also allows me to import current customers into the program. Many functions and set up options. However it is not easiest to set up and you do need spend a few hours to set up, but thanks to customer service Damian, Jade, and Doris, they were able to help me set up in a few hours.

BYSIX

Dec 21, 2024 on Shopify

Quel plaisir de découvrir cette application et sa simplicité de mise en place. L'équipe du support a été très réactive pour nous aider à configurer notre programme de fidélité. De plus, l'outil d'importation permet de migrer très facilement. Je commande totalement.

Great Land Bracelets

Dec 21, 2024 on Shopify

I have just setup the app so I do not know how it functions yet. I did run into some setup issues and Hana immediately corrected the issue. great customer service.

ellashaarshop.de

Dec 20, 2024 on Shopify

Die Kundenbetreuung ist einfach Super. Ich bekomme sofort Antworten und meine Probleme werden sofort gelöst. Ist wirklich eine Super APP, die ich wärmstens empfählen kann. Danke!

Macky's Pet Care

Dec 20, 2024 on Shopify

Great app for loyalty points. A lot of features and the free version offers more than enough possibilities to see if it fits your store. Their customer support is fast and always happy to help. Today I received some help from Hana with upgrading our limit on transactions. Within 5 minutes it was solved and Hana even took the time to check up on our settings to see if its all set up properly. Thanks Hana!

Motordash

Dec 20, 2024 on Shopify

Very good app, lovely support. 10/10

Aroma Bead Depot

Dec 19, 2024 on Shopify

Parkash fixed something for me today! He was great to work with. Thank you again!

Casekis

Dec 19, 2024 on Shopify

The support team is excellent, my questions and requests are always answered and handled quickly and efficiently. You guys are awesome, thank you!

Shayna Gibbons Keeley Boutique

Dec 18, 2024 on Shopify

I have found this application to be highly effective for my clients, and it is user-friendly. Whenever I have inquiries, the support team is extremely helpful and responds promptly.