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Customer reviews: Joy Rewards & Loyalty Program

Joyio is a Shopify app designed to enhance customer engagement through gamification and rewards. This review covers its features, pricing, and real user experiences to help merchants decide if it’s the right fit for their store.

Reviews (2,053)

Overall rating
4.9

What Merchants Think

The "Joy Rewards & Loyalty Program" app has garnered highly positive feedback from merchants. They appreciate its user-friendly design, extensive features, and seamless integration, making it a top choice for enhancing customer loyalty. The app is especially lauded for its exceptional customer support team, which is frequently highlighted for quick response times and helpful assistance in setting up and resolving issues.

Key Strengths

  • Excellent customer support, with specific praise for team members like Hana, Audrey, and Damian.
  • Easy to set up and user-friendly interface.
  • Comprehensive features, including VIP tiers and integration options with platforms like Shopify.
  • Great value for money, particularly in comparison to competitor apps.
  • Highly customizable to fit diverse business needs and enhance brand alignment.

Common Concerns

  • Some users experience a learning curve and need initial setup assistance.
  • Documentation could be more comprehensive, leading to increased dependency on customer support.
  • A few technical issues reported, including slow loading times on the admin side.
  • Rare instances of significant functionality issues, such as store integration problems.

Final Thoughts

Overall, the "Joy Rewards & Loyalty Program" is well-received by users as an effective tool for managing loyalty programs. Its strong customer support and rich feature set make it a reliable choice for businesses looking to enhance customer engagement and retention. While some minor concerns are noted, they are often overshadowed by the app's benefits and excellent service provided by its support team.

Skinova Beauty

Mar 04, 2025  on Shopify

Super application, facile à utiliser avec une prise en main rapide. Un support également très réactif, merci à Sonny pour son aide !

Royal Blossom Company

Mar 03, 2025  on Shopify

Looks good so far. Customer service is on point and fast. Looking forward to growing my brand with this app. Jade was helpful

flashlightgo

Mar 03, 2025  on Shopify

The store has been using Joy Rewards and recently upgraded, Very nice APP, Audrey was amazing.

Michu Australia

Mar 01, 2025  on Shopify

Hana really did very well!

Moo and Mai

Feb 27, 2025  on Shopify

Amazing customer service the team are always there to help with any issues and requests which made the set up and installation quicker and smoother! Would highly recommend to anyone looking for a loyalty app as the team at Joy go above and beyond to make sure you are happy with everything, Hana, Jasmine, Sonny, Doris, Nicole you are all stars! Thank you so much!

Ascending Lifters

Feb 26, 2025  on Shopify

Hana helped me with all my questions in terms of which plan provides the features I were looking for such as tier memberships with different multiplier earn and redemption rates. Definitely a good app and great customer service.

Boise Bees & Blossoms LLC

Feb 25, 2025  on Shopify

Hana was very helpful and solved my issue quickly and easily.

Transcend Clothing

Feb 24, 2025  on Shopify

The customer service is outstanding, they respond quickly and fixed my problem quick as well. I spoke to Hana and she was nice and solved my problem quickly. Definitely recommend.

Les Perles de Jelian

Feb 22, 2025  on Shopify

⭐️⭐️⭐️⭐️⭐️ Service au top ! Un grand merci à Abby et Anivia pour leur aide rapide et efficace ! Mon problème a été réglé exactement comme je le voulais. Support réactif et professionnel, je recommande à 100 % ! ✨

Schokobote.de

Feb 20, 2025  on Shopify

good app - best support -> Hana

Yoga Junkies

Feb 19, 2025  on Shopify

We're loving the Joy app and can't wait for our customers to start earning points. It's super easy to set up and very modern compared to other apps we have tested. We got help form Alyssa today, and she was able to fix our issues quickly without troubles.

Vape shop zagreb

Feb 18, 2025  on Shopify

Really good customer support.

Sleekify

Feb 17, 2025  on Shopify

Great app and support, especially Hana, she replied quickly and helped us with a perfect friendly approach :)

YOUGLO

Feb 17, 2025  on Shopify

Hana was super quick and efficient! She sorted things out for me immediately. Thank you :)

Fogfathers

Feb 15, 2025  on Shopify

excellent support, sonny helped with a slight issue i was having it was fixed immediately

Smart Living Gallery

Feb 15, 2025  on Shopify

Fast response from Haha. thank you Haha

SE - tabletennisstore.eu

Feb 14, 2025  on Shopify

Installed the app and had some quick quistions about it. Alyssa had all the answers and even helped with a little coding while the technical team wasn't available at that time. The app is easy to use en flexibel enough to implement all idea's you have about Loyalty. Great app with very nice features to bad we are not big enough to upgrade to an higher subscription to use even more features.

Iron Joc Apparel

Feb 14, 2025  on Shopify

I love an App that has chat support and they are not only 1) responsive and 2) actually help with your questions or needs. I just downloaded Joy and I had a couple setup questions/clarifications and Prakash was on in a couple minutes and walked me through all my needs. I went from a "maybe I'll keep looking at other solutions" to "I'm sticking with Joy" in one chat session. Very extensive setup guide and very helpful support make this a no-brainer!

Baby Todd & Co

Feb 13, 2025  on Shopify

Fantastic customer experience with Audrey championing a dev update to link Form completion with automatic Loyalty App sign-up. A great outcome that dramatically improved my store's CX/UX. Thanks again Audrey!

Sweet Pea Plant-Based Kitchen

Feb 12, 2025  on Shopify

So far, so good! Their team is quick to respond to inquiries via the live chat. Audrey helped me in no time when I had a question about how to add a referral block to a landing page on our website!

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