Taranker.Com Logo
Joy Loyalty Program & Rewards logo

Customer reviews: Joy Loyalty Program & Rewards

Develop by Shopify

Joyio is a Shopify app designed to enhance customer engagement through gamification and rewards. This review covers its features, pricing, and real user experiences to help merchants decide if it’s the right fit for their store.

Reviews (1,569)

Overall rating
4.9

What Merchants Think

The "Joy Rewards & Loyalty Program" app has garnered highly positive feedback from merchants. They appreciate its user-friendly design, extensive features, and seamless integration, making it a top choice for enhancing customer loyalty. The app is especially lauded for its exceptional customer support team, which is frequently highlighted for quick response times and helpful assistance in setting up and resolving issues.

Key Strengths

  • Excellent customer support, with specific praise for team members like Hana, Audrey, and Damian.
  • Easy to set up and user-friendly interface.
  • Comprehensive features, including VIP tiers and integration options with platforms like Shopify.
  • Great value for money, particularly in comparison to competitor apps.
  • Highly customizable to fit diverse business needs and enhance brand alignment.

Common Concerns

  • Some users experience a learning curve and need initial setup assistance.
  • Documentation could be more comprehensive, leading to increased dependency on customer support.
  • A few technical issues reported, including slow loading times on the admin side.
  • Rare instances of significant functionality issues, such as store integration problems.

Final Thoughts

Overall, the "Joy Rewards & Loyalty Program" is well-received by users as an effective tool for managing loyalty programs. Its strong customer support and rich feature set make it a reliable choice for businesses looking to enhance customer engagement and retention. While some minor concerns are noted, they are often overshadowed by the app's benefits and excellent service provided by its support team.

Lechuza Italia

Nov 14, 2025  on Shopify

Joy is an excellent app that allows you to build customer loyalty through various programs, very easy to use and user-friendly. Furthermore, the customer service provided by Audrey was wonderful and prompt, she was able to fulfill all my requests with precision in a very short time! Plus: I wrote to her a few weeks ago and she still remembered my needs, fantastic!

Seoul Paws

Nov 14, 2025  on Shopify

Audrey & Jade were awesome, very helpful

Impure Store

Nov 13, 2025  on Shopify

Fantastici! Assistenza super, un grazie ad Hana :)

Fareed Book Centre

Nov 13, 2025  on Shopify

Hana

Homely.au

Nov 12, 2025  on Shopify

Hana the best

Sexy Stuf

Nov 11, 2025  on Shopify

Joy works well and has great customer service. I recommend them if you're looking for a loyalty program.

PIYOGA

Nov 11, 2025  on Shopify

Hana is great and helped me set up a lot of things with the app. For example, css text in the background for widget spacing, merging contacts from Yotpo, etc. The app took 5 hours to fully set up well. So far no glitches. I sent a text to some customers today and asked them to check out the program and not one customer complained about their experience (I sent the text to 500 people) and several people used their points to place purchases today so that app is already generating income. It's nice to have an app that's easy to use, fast support, and works without glitching. We will see how it pans out over the next few months but as of 2 days in, it's working as intended, much better than Yotpo (sorry Yotpo).

Golden Bridge Store

Nov 11, 2025  on Shopify

Hana este un profesionist. super, recomand

Joozoori

Nov 06, 2025  on Shopify

Eco-Building Products

Nov 06, 2025  on Shopify

Nivada Grenchen

Nov 05, 2025  on Shopify

Kuumba Made

Nov 05, 2025  on Shopify

Support has been good so far. My latest support rep, Audrey, was very helpful, knowledgeable, polite and quickly available. I have found this to be true for each of my inquiries.

Florasis

Nov 04, 2025  on Shopify

The best service I have experienced. Hana and Andrew helped me a lot.

Il Tulipano a Vento

Nov 04, 2025  on Shopify

App molto carina e di facile utilizzo. Creare una raccolta punti aiuta a fidelizzare il cliente ed a stimolare a tornare ad acquistare. Il servizio clienti è molto gentile e risponde in tempi velocissimi, inoltre da ottimi consigli per migliorare l'interfaccia e rendere il tutto più piacevole.

Opal & Joy

Nov 04, 2025  on Shopify

Great app! Super helpful and responsive support — Hana was very patient and helpful, and walked me through all my setups with clear instructions. Recommend!

Lalka Beauty Co.

Nov 03, 2025  on Shopify

The team is very responsive and helpful when attempting to set up the program. Hana has been very easy to learn from and shows how to set up the integrations quickly

Wuufu mascotas

Nov 02, 2025  on Shopify

Hana the goat

MELIPRON

Oct 31, 2025  on Shopify

A very satisfactory experience. The customer service team member Hana has been helping me solve problems and she is very patient. This is truly an excellent app.

Tiare Collab

Oct 30, 2025  on Shopify

Loving using this app. it's super easy. Great quick customer service also from Sonny. he made it super easy to understand and fixed my problem so fast. thanks for great service.

GeePAC Trend

Oct 30, 2025  on Shopify

I've been using the Joy Loyalty Program for my Shopify store, and it's a great way to enhance customer retention. It allows you to create point-based rewards, VIP tiers, and even offer discounts for exclusive drops. Plus, it integrates seamlessly with checkout and subscriptions.

Scroll to Top