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Customer reviews: Joy Rewards & Loyalty Program

Reviews (1,971)

Overall rating
4.9

What Merchants Think

The "Joy Rewards & Loyalty Program" app has garnered highly positive feedback from merchants. They appreciate its user-friendly design, extensive features, and seamless integration, making it a top choice for enhancing customer loyalty. The app is especially lauded for its exceptional customer support team, which is frequently highlighted for quick response times and helpful assistance in setting up and resolving issues.

Key Strengths

  • Excellent customer support, with specific praise for team members like Hana, Audrey, and Damian.
  • Easy to set up and user-friendly interface.
  • Comprehensive features, including VIP tiers and integration options with platforms like Shopify.
  • Great value for money, particularly in comparison to competitor apps.
  • Highly customizable to fit diverse business needs and enhance brand alignment.

Common Concerns

  • Some users experience a learning curve and need initial setup assistance.
  • Documentation could be more comprehensive, leading to increased dependency on customer support.
  • A few technical issues reported, including slow loading times on the admin side.
  • Rare instances of significant functionality issues, such as store integration problems.

Final Thoughts

Overall, the "Joy Rewards & Loyalty Program" is well-received by users as an effective tool for managing loyalty programs. Its strong customer support and rich feature set make it a reliable choice for businesses looking to enhance customer engagement and retention. While some minor concerns are noted, they are often overshadowed by the app's benefits and excellent service provided by its support team.

Team Naach

Jan 12, 2025  on Shopify

loved the knowledge of the executive and patience

Cuatro Manos y Cinco Volcanes Farms

Jan 11, 2025  on Shopify

Audrey was amazingly helpful with helping me migrate to this app, the set up was easy, intuitive and was able to integrate with all my other apps

Cozie

Jan 10, 2025  on Shopify

Fast and on the point support from Sonny!

kosblingstore

Jan 09, 2025  on Shopify

Hana's service is perfect.

Magnate Beauty

Jan 08, 2025  on Shopify

I had a great experience. I asked for help adding the reward icon to the website and my request was fulfilled. Thank you Prakash!

rekaschoice

Jan 08, 2025  on Shopify

Great app, helpful team, I recommend it.

Tychè

Jan 08, 2025  on Shopify

gentili e veloci!

Le Cottage Bohème

Jan 07, 2025  on Shopify

HIGHLY recommend! I'm on the paid plan because I wanted to do VIP tiers, and boy! They do not disappoint at Avada, and I could go on about how helpful the team is every. single. time! They're all so sweet! I've been helped by Jasmine and Alicia more than once, and they're the kindest and most patient people I could have had answering my silly little questions and solving my silly little problems! HIGHLY. RECOMMEND.

Mimo Mimo

Jan 07, 2025  on Shopify

Abby took her time to help me as best as she can, App is also great!

FR Sihoo Official Shop

Jan 07, 2025  on Shopify

Nice support

La Casa by Importante

Jan 07, 2025  on Shopify

Joy Rewards have been an ultimate life changer. I really love the features available, and it doesn't cost much. Also, Hana, as the customer service representative, has been very helpful in setting up and answering my queries.

Albagame

Jan 06, 2025  on Shopify

Thank you Audrey & Doris for your fast support! You are amazing!

Roseindigo

Jan 06, 2025  on Shopify

I had a great help from the support within the app, they help me integrate the app in my shop Abby helped me very quickly and efficiently .

Jodaro.com

Jan 01, 2025  on Shopify

I absolutely love this app! It’s user-friendly, packed with useful features, and works seamlessly. What impressed me the most is the exceptional customer support. The team is always ready to assist, and I want to give a special shoutout to Hana, who went above and beyond to help me with my queries. Her expertise and patience made the whole experience even better. Highly recommend this app to anyone looking for a reliable and well-supported solution!" Let me know if you'd like any edits!

Midnight Reign

Jan 01, 2025  on Shopify

I am actually very surprised with the swift attention and care to my issues and requests I had regarding custom coding preferences to match the aesthetic of my website. Sonny was very attentive and helpful in helping me on customizing my referral page. I am very impressed with the customer service.

Uniqaya Lifestyle

Dec 31, 2024  on Shopify

Hana and Andrew are Best

Joy and Gumbo Pets

Dec 31, 2024  on Shopify

Love the app so far! Hana was great!

Little Trouble

Dec 31, 2024  on Shopify

Super helpful and quick replies! Helped with all the customization I needed :)

My Store

Dec 30, 2024  on Shopify

Hana was a huge help for me to get setup and I can't wait to see how Joy works!

This little boutique

Dec 29, 2024  on Shopify

Hana has been a great help! I am very impressed and grateful. Thank you Hana! The app also looks really good

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