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Customer reviews: Joy Loyalty Program & Rewards

Develop by Shopify

Joyio is a Shopify app designed to enhance customer engagement through gamification and rewards. This review covers its features, pricing, and real user experiences to help merchants decide if it’s the right fit for their store.

Reviews (1,492)

Overall rating
4.9

What Merchants Think

The "Joy Rewards & Loyalty Program" app has garnered highly positive feedback from merchants. They appreciate its user-friendly design, extensive features, and seamless integration, making it a top choice for enhancing customer loyalty. The app is especially lauded for its exceptional customer support team, which is frequently highlighted for quick response times and helpful assistance in setting up and resolving issues.

Key Strengths

  • Excellent customer support, with specific praise for team members like Hana, Audrey, and Damian.
  • Easy to set up and user-friendly interface.
  • Comprehensive features, including VIP tiers and integration options with platforms like Shopify.
  • Great value for money, particularly in comparison to competitor apps.
  • Highly customizable to fit diverse business needs and enhance brand alignment.

Common Concerns

  • Some users experience a learning curve and need initial setup assistance.
  • Documentation could be more comprehensive, leading to increased dependency on customer support.
  • A few technical issues reported, including slow loading times on the admin side.
  • Rare instances of significant functionality issues, such as store integration problems.

Final Thoughts

Overall, the "Joy Rewards & Loyalty Program" is well-received by users as an effective tool for managing loyalty programs. Its strong customer support and rich feature set make it a reliable choice for businesses looking to enhance customer engagement and retention. While some minor concerns are noted, they are often overshadowed by the app's benefits and excellent service provided by its support team.

Celesty

Sep 26, 2025  on Shopify

this is a must have app if you want to make offers to your customers with no limit. customer support is amazing. I want to thank Jasmine for her amazing work

TransTape®

Sep 25, 2025  on Shopify

joy always resolves my issues quickly and without stress. thanks to mark and jasmine for their help today!

Nivada Grenchen USA

Sep 25, 2025  on Shopify

sweet Hana, thanks for assisting

HUB Concept Store

Sep 24, 2025  on Shopify

We run a fashion retail business and recently started using Joy Loyalty to manage our membership rewards and points. The setup process is very straightforward with step-by-step guidance, which makes it easy to get started. Special thanks to Sonny for the great support — the customer service team is always available, very responsive, and helpful. Overall, a really good experience, and I’d recommend this app to other merchants looking to build a loyalty program!

Sabarac - Fermented Hot Sauces

Sep 24, 2025  on Shopify

Sonny was professional and effecient in assisting with the setup of the app. Can highly recommend.

Fresh and Green

Sep 24, 2025  on Shopify

Excellent customer service. Audrey handled my concern very well. Thanks!

Shweetcheeks Collection

Sep 23, 2025  on Shopify

I received excellent service from Audrey. She demonstrated professionalism, efficiency, and attentiveness, even while managing a busy workload. She addressed all of my questions thoroughly and provided valuable assistance where needed.

Lotus DTF

Sep 23, 2025  on Shopify

Everything was perfect with Hana She is very pleasant and fixed all my issues. Thanks for her and I will use this app forever with this good supporter.

The Dock Drop

Sep 21, 2025  on Shopify

The Joy: Loyalty Program & Rewards app is just what we needed at The Dock Drop! This gives us the ability to customize our rewards program, and we were able to build it out just as we had designed. The support that we received during setup was amazing and we look forward to a long and successful partnership as we continue to offer our exciting rewards program! We recommend this app to any business that is trying to implement a customer rewards program!

Cosmetology

Sep 20, 2025  on Shopify

Audrey is the best

Il mio negozio

Sep 20, 2025  on Shopify

Their team are good and very supportive in finding and fixing out errors hana helped me a lot thanks hana i really love your support i recomend this app for loyalty if your are building your shopify store

Made by Frey

Sep 20, 2025  on Shopify

i love it!

FIG Clothing

Sep 18, 2025  on Shopify

The app is easy to use and the helpdesk service is very responsive. I interacted with Hana, who was able to answer my questions quickly.

Volpi Joias

Sep 17, 2025  on Shopify

Entre todos os sistemas de fidelidade que já testei, nenhum se compara ao Joy, sobretudo quanto ao time que presta suporte. Que está sempre disposta em ajudar e lhe auxiliar no mínimos detalhes. Eu não teria outra ferramenta a indicar se não o Joy, muito robusta e funcional, faz o cliente realmente querer fazer parte do programa de fidelidade. 
Mais do que super indico.

Sun&Beam Nails

Sep 15, 2025  on Shopify

The Joy app makes managing our loyalty program simple and effective. Special thanks to Hana for her great support—she was patient and very helpful. Highly recommended!

High Definition Supplements

Sep 14, 2025  on Shopify

It's been a very good experience so far! Great Support team

Cabane maille française

Sep 14, 2025  on Shopify

super Hana

The Vape Escape Wales & England

Sep 12, 2025  on Shopify

Great app for our vape company and offers our customers a lot of perks, and repeat business does everything we need. The Support is amazing. Just used the support for the first time, and Hana was great, got everything sorted quickly.

ALAZINA

Sep 09, 2025  on Shopify

Hana

Affirm By Sonia

Sep 08, 2025  on Shopify

Love their work!

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