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Customer reviews: Joy: Loyalty Rewards Program

Joyio is a Shopify app designed to enhance customer engagement through gamification and rewards. This review covers its features, pricing, and real user experiences to help merchants decide if it’s the right fit for their store.

Reviews (1,454)

Overall rating
4.9

What Merchants Think

The "Joy Rewards & Loyalty Program" app has garnered highly positive feedback from merchants. They appreciate its user-friendly design, extensive features, and seamless integration, making it a top choice for enhancing customer loyalty. The app is especially lauded for its exceptional customer support team, which is frequently highlighted for quick response times and helpful assistance in setting up and resolving issues.

Key Strengths

  • Excellent customer support, with specific praise for team members like Hana, Audrey, and Damian.
  • Easy to set up and user-friendly interface.
  • Comprehensive features, including VIP tiers and integration options with platforms like Shopify.
  • Great value for money, particularly in comparison to competitor apps.
  • Highly customizable to fit diverse business needs and enhance brand alignment.

Common Concerns

  • Some users experience a learning curve and need initial setup assistance.
  • Documentation could be more comprehensive, leading to increased dependency on customer support.
  • A few technical issues reported, including slow loading times on the admin side.
  • Rare instances of significant functionality issues, such as store integration problems.

Final Thoughts

Overall, the "Joy Rewards & Loyalty Program" is well-received by users as an effective tool for managing loyalty programs. Its strong customer support and rich feature set make it a reliable choice for businesses looking to enhance customer engagement and retention. While some minor concerns are noted, they are often overshadowed by the app's benefits and excellent service provided by its support team.

Redber Coffee

Jul 19, 2025  on Shopify

Appalachian Standard

Jul 18, 2025  on Shopify

MAIA MARIA

Jul 18, 2025  on Shopify

Brilliant app so easy to install and start using even for less experienced tech people, works great with my Shopify store and even better customer service, very fast and great at helping you sort any problem out. Highly recommend!

Foley's

Jul 16, 2025  on Shopify

Muy buen servicio de soporte.

Crooked Crown BC

Jul 15, 2025  on Shopify

Hana was so helpful and helped me fixed my problem right away!

Aurea Luxury Lab

Jul 15, 2025  on Shopify

I had an outstanding experience with the support team at Joy. They were incredibly kind, attentive, and impressively fast in their responses. They helped me set up the loyalty program in just a few steps and within only a few hours. Everyone I interacted with was polite, knowledgeable, and truly helpful — but what stood out the most was the speed and efficiency in solving even the smallest issues. That kind of support is priceless. A special thank you to Sonny for the exceptional assistance!

LePantalon

Jul 15, 2025  on Shopify

Service client très réactif et rapide, je recommande !

FoldifyCase

Jul 15, 2025  on Shopify

This app is the best app ever for loyalty program for your shopify store. Customer service is outstanding; Hana was so supportive and helpful that helped me to solve most of the problem

Truedata

Jul 14, 2025  on Shopify

Amazing app and amazing support

Bluecorn Candles

Jul 14, 2025  on Shopify

Great loyalty program -- simple and affordable with awesome customer service

BeautyWellness.ca

Jul 14, 2025  on Shopify

This app is wonderful. It is a critical component of our efforts to increase customer satisfaction and repeat purchases. It brings us a lot of value. We are especially impressed with the support from the Avada customer service and technical team.

NaturebyMK

Jul 13, 2025  on Shopify

i want to the process than expected, I got help from Hana and she made it all better

rollingdogpro

Jul 11, 2025  on Shopify

My problem was resolved quickly by Hana. Thanks.

Lowen's Natural Skincare

Jul 10, 2025  on Shopify

Hana walked us through the coupon code issue we were having and was able to explain and make the setting changes in system in no time at all.

Scarpa&Co.

Jul 10, 2025  on Shopify

Un app con tantissime funzionalità e soprattutto un team che ti supporta sempre in ogni difficoltà. Sonny per me è il n.1

NUUD

Jul 09, 2025  on Shopify

Amazing customer support! Was super quick to go into our system and help set things up properly no wait time and help was immediately done through their chat which is nice to finally have real responses from a company and not just an AI chatbot Highly recommend this app

HANGAR-29

Jul 09, 2025  on Shopify

Sonny m'a donner un super service ! Merci

Amour de coton

Jul 07, 2025  on Shopify

Hana m'a beaucoup aidé pour l'intégration sur mon site. Merci beaucoup :) elle a été très réactive :)

Granny Ben MY

Jul 03, 2025  on Shopify

The app is easy to use and set-up and even the free option has enough flexibility to get you on way nicely. And best of all the customer service and support team has been excellent from Day 1 addressing whatever issues and question I have had with patience, clarity and speed. A special thanks to Hana with a quick turnaround and solution to a request I had.

Earthglow

Jun 30, 2025  on Shopify

Hana was extremely helpful!!! Top notch support :)

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