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Customer reviews: Joy Rewards & Loyalty Program

Joyio is a Shopify app designed to enhance customer engagement through gamification and rewards. This review covers its features, pricing, and real user experiences to help merchants decide if it’s the right fit for their store.

Reviews (2,053)

Overall rating
4.9

What Merchants Think

The "Joy Rewards & Loyalty Program" app has garnered highly positive feedback from merchants. They appreciate its user-friendly design, extensive features, and seamless integration, making it a top choice for enhancing customer loyalty. The app is especially lauded for its exceptional customer support team, which is frequently highlighted for quick response times and helpful assistance in setting up and resolving issues.

Key Strengths

  • Excellent customer support, with specific praise for team members like Hana, Audrey, and Damian.
  • Easy to set up and user-friendly interface.
  • Comprehensive features, including VIP tiers and integration options with platforms like Shopify.
  • Great value for money, particularly in comparison to competitor apps.
  • Highly customizable to fit diverse business needs and enhance brand alignment.

Common Concerns

  • Some users experience a learning curve and need initial setup assistance.
  • Documentation could be more comprehensive, leading to increased dependency on customer support.
  • A few technical issues reported, including slow loading times on the admin side.
  • Rare instances of significant functionality issues, such as store integration problems.

Final Thoughts

Overall, the "Joy Rewards & Loyalty Program" is well-received by users as an effective tool for managing loyalty programs. Its strong customer support and rich feature set make it a reliable choice for businesses looking to enhance customer engagement and retention. While some minor concerns are noted, they are often overshadowed by the app's benefits and excellent service provided by its support team.

Indigo River & Co.

Apr 17, 2024  on Shopify

I chatted with Prakash through the chat help feature. He was able to help me find a solution to my problem quickly and efficiently. I appreciate the helpful support!

Didier Lab Latvia

Apr 17, 2024  on Shopify

Hana was super helpful in assisting me to edit some storefront icons! Great service. Thank you.

Timo & Farmers

Apr 16, 2024  on Shopify

Superb customer service. When I faced trouble generating the landing page, I got support from the customer team. Hana helped me with her prompt action and solved the problem in real time.

LuxDermaStore

Apr 15, 2024  on Shopify

Very good and fast support service, Hana helped me move the widget to the desired position of the widget

Paper Whimsy Studio

Apr 15, 2024  on Shopify

This app is great, and I'm loving it so far! When it comes to Hana's support, I must give the highest praise. Her assistance in this app has been outstanding! There are lots of options to consider when setting up a program like this, and I really appreciate the guidance and help I've received from her through the chat feature. Most recently, Hana has helped me and was able to answer each question promptly. She provided screenshots to help me navigate to the right screens for setting up the options I wanted. Her professionalism and patience made the whole experience incredibly smooth. Thank you, Hana!

Steady Clothing

Apr 12, 2024  on Shopify

Zebra Skimmers Store

Apr 11, 2024  on Shopify

Joy is a great app, just not the one we require for our use case. The customer service is great. I needed to downgrade and uninstall the app -- Audrey in customer service was a real star (hey Joy, give Audrey a bonus!), she guided me through the entire process.

My Urban Thread Shop

Apr 10, 2024  on Shopify

I received some excellent assistance from Audrey today, she was able to verify my Shopify store account and provide me with an update to my transactional allowment. This app is really great and a big thanks to Audrey for all your help!

Korean skincare FR

Apr 10, 2024  on Shopify

We have been using this app for our three domains and it's been working really well! Customer service is really fast and efficient, both for support and for design changes. Thank you Hana and Tony for your precious help!

Monsteroom

Apr 10, 2024  on Shopify

This app is great and CS Audrey helps a lot!

Anorah

Apr 10, 2024  on Shopify

Instant support, Tiana was very quick and very kind. Great app!

GHETTOFF

Apr 09, 2024  on Shopify

Tiana, was great. She answered my questions and fixed my concern. I am pleased.

Tabletop Renaissance Games & Hobbies

Apr 09, 2024  on Shopify

Just added this program to the store and so far it has been lovely. Had one hiccup but Hana came through and resolved it really quick. Thanks again and hopefully this turns out great as all the other reward apps have not been the best.

Dieffematic

Apr 09, 2024  on Shopify

MY LITTLE PRESSING

Apr 09, 2024  on Shopify

Assistance super réactive. Merci à Tiana et Toby pour leur aide dans le chat !

Alexa Cebu

Apr 06, 2024  on Shopify

Hana was quick to help and her suggestions were clear and straight to the point.

Page One

Apr 05, 2024  on Shopify

Very powerful app with a wonderful support team. Toby and the team took care of our set up problem and offered a solution. We hope to keep working with them for a long time, thank you!

Snugniture

Apr 05, 2024  on Shopify

The experience was great and the customer service Hana was prompt in her responses

Aelegante

Apr 04, 2024  on Shopify

Great help by Prakash

SPSI Inc.

Apr 04, 2024  on Shopify

New to the app, had questions and they were answered almost right away. The agent was very helpful.

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