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Customer reviews: Joy Loyalty Program & Rewards

Joyio is a Shopify app designed to enhance customer engagement through gamification and rewards. This review covers its features, pricing, and real user experiences to help merchants decide if it’s the right fit for their store.

Reviews (1,489)

Overall rating
4.9

What Merchants Think

The "Joy Rewards & Loyalty Program" app has garnered highly positive feedback from merchants. They appreciate its user-friendly design, extensive features, and seamless integration, making it a top choice for enhancing customer loyalty. The app is especially lauded for its exceptional customer support team, which is frequently highlighted for quick response times and helpful assistance in setting up and resolving issues.

Key Strengths

  • Excellent customer support, with specific praise for team members like Hana, Audrey, and Damian.
  • Easy to set up and user-friendly interface.
  • Comprehensive features, including VIP tiers and integration options with platforms like Shopify.
  • Great value for money, particularly in comparison to competitor apps.
  • Highly customizable to fit diverse business needs and enhance brand alignment.

Common Concerns

  • Some users experience a learning curve and need initial setup assistance.
  • Documentation could be more comprehensive, leading to increased dependency on customer support.
  • A few technical issues reported, including slow loading times on the admin side.
  • Rare instances of significant functionality issues, such as store integration problems.

Final Thoughts

Overall, the "Joy Rewards & Loyalty Program" is well-received by users as an effective tool for managing loyalty programs. Its strong customer support and rich feature set make it a reliable choice for businesses looking to enhance customer engagement and retention. While some minor concerns are noted, they are often overshadowed by the app's benefits and excellent service provided by its support team.

Minted Prints

Aug 22, 2024  on Shopify

Joy was pretty easy to set up. I did need some help getting the points total to show on the header and in the customer account, so Jade quickly helped me do that. She patiently answered my questions and ensured the loyalty program was set up exactly the way I wanted. I'm excited to continue using Joy.

Natulim IT

Aug 21, 2024  on Shopify

Customer assistance was very helpful, they immediately solved all of our requests without hesitations. Special thanks to Hana!

mutta.

Aug 21, 2024  on Shopify

Hana” is a great support. They responded quickly to various problems and solved all of them.

AlimentariCasaItalia

Aug 21, 2024  on Shopify

The app seems very complete and with a monthly plan at a fair price. The support with Emily is super!

CXL by Christian Lacroix Maison

Aug 21, 2024  on Shopify

Good app

Bad Doggies

Aug 20, 2024  on Shopify

L'application est vraiment complète pour proposer un plan de fidélité à nos clients. Aussi, le support est vraiment compétent, c'est un plus. Je pense à Lydia et Toby qui ont été vraiment rapides à chacune de mes questions. Vraiment top !

Auli Lifestyle

Aug 20, 2024  on Shopify

It was a very good experience, I connected with Tiana from the support team, and my issues were resolved in a few minutes.

XSESWARY

Aug 16, 2024  on Shopify

The customer service provided is excellent, as it is fast and experienced.

WbAC Ceiling Lights and Home Decor

Aug 14, 2024  on Shopify

amazing customer and great app. Been using it for a while, very pleased

Irohas Photo

Aug 14, 2024  on Shopify

Thanks Audrey for quick and professional reponse

Bea's Bayou Skincare

Aug 14, 2024  on Shopify

Tiana was super helpful in getting our new theme's Loyalty Point page all set-up! I was having trouble with being able to add the blocks and she quickly got them in there and was very kind. Love this app. Follow-up: I needed help again, shocker! lol! Hana was so kind and quick with providing some custom coding to make the widget work on my page. Thank you so much!

Girltime Beauty

Aug 08, 2024  on Shopify

very extensive features & amazing support

Quickbuybargains

Aug 07, 2024  on Shopify

Customer support is good & Not too much for the better plans and a free to use option and easy to learn how to use. as i do with my website. A woman name lydia helped me and was kind.

Bea's Bayou Skincare

Aug 07, 2024  on Shopify

Tiana was super helpful in getting our new theme's Loyalty Point page all set-up! I was having trouble with being able to add the blocks and she quickly got them in there and was very kind. Love this app.

EvelynGoldJewels

Aug 07, 2024  on Shopify

Customer Service is top notch! Excellent experience with them, highly recommend!

Alexandro Fratelli

Aug 07, 2024  on Shopify

It is very good, the set up is seemless. The customer support is also easy to contact, especially Hana from the support helped us a lot with some issues we were facing. She was very friendly and considerate and solved the issue in minutes!

F.timber

Aug 06, 2024  on Shopify

Joy is one of the best loyalty program available. In fact, we've been using a few apps by Avada because of their easy-to-use app. Love the assistance by their customer service especially Hana, she guide me well with my enquiry

Due Aalst

Aug 04, 2024  on Shopify

Very good support from Tiana and Doris

Tryasmart

Jul 30, 2024  on Shopify

great app great customer service response time was great by Tracy and Toby from customer service, helping me to setting up the store, thank you so much :)

Houston Habitat ReStore

Jul 30, 2024  on Shopify

Kevin was amazing and very patient to solve my needs!

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