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Customer reviews: Joy Rewards & Loyalty Program

Joyio is a Shopify app designed to enhance customer engagement through gamification and rewards. This review covers its features, pricing, and real user experiences to help merchants decide if it’s the right fit for their store.

Reviews (2,053)

Overall rating
4.9

What Merchants Think

The "Joy Rewards & Loyalty Program" app has garnered highly positive feedback from merchants. They appreciate its user-friendly design, extensive features, and seamless integration, making it a top choice for enhancing customer loyalty. The app is especially lauded for its exceptional customer support team, which is frequently highlighted for quick response times and helpful assistance in setting up and resolving issues.

Key Strengths

  • Excellent customer support, with specific praise for team members like Hana, Audrey, and Damian.
  • Easy to set up and user-friendly interface.
  • Comprehensive features, including VIP tiers and integration options with platforms like Shopify.
  • Great value for money, particularly in comparison to competitor apps.
  • Highly customizable to fit diverse business needs and enhance brand alignment.

Common Concerns

  • Some users experience a learning curve and need initial setup assistance.
  • Documentation could be more comprehensive, leading to increased dependency on customer support.
  • A few technical issues reported, including slow loading times on the admin side.
  • Rare instances of significant functionality issues, such as store integration problems.

Final Thoughts

Overall, the "Joy Rewards & Loyalty Program" is well-received by users as an effective tool for managing loyalty programs. Its strong customer support and rich feature set make it a reliable choice for businesses looking to enhance customer engagement and retention. While some minor concerns are noted, they are often overshadowed by the app's benefits and excellent service provided by its support team.

Venus Loves Neptune

Jun 30, 2024  on Shopify

This app has a lot of features, so it takes some time to go through everything. It's pretty easy to use though. I couldn't figure out why my Klaviyo API key wasn't working, but Judy and the team were patient and helpfully shared a guide that shows how to create a private API key. (I was using my public key and didn't notice the link to the guide before because I was rushing, doh!) Anyway, I'm using the free version for now. Some features are limited, but the subscription rates are pretty reasonable. I'll stick with the free until I grow my business more.

Higismart

Jun 30, 2024  on Shopify

Big thanks to Lydia and Anivia for their amazing support. The Joy app is easy to use and great for rewards management. Highly recommend!

ALECRIM.lab

Jun 28, 2024  on Shopify

Hi, I am not using the app, how can I delete all the data in my site?

Manga Wear

Jun 28, 2024  on Shopify

Very good app, beautiful visuals, easy to set up, looking forward to testing it when my store opens. Thanks to Kevin for his availability.

I'm Sl33p!

Jun 27, 2024  on Shopify

I had an issue and Tiana resolved it in a timely manner. Great customer service! I appreciate it.

Hand Held Legend

Jun 27, 2024  on Shopify

Tiana resolved my issue within minutes. Very great customer service received from her. Thank you!

Proove.club

Jun 26, 2024  on Shopify

Joy helping center/supporter help me to clear all of my questions. They provide the information on the point. I appreciate that all of the problems were solved immediately. On the other hand, Some features on the Loyalty page are still not available such as Comparing the Perks regarding the VIP tier.

Satopradhan

Jun 22, 2024  on Shopify

quick and responsive support

Décor Helm

Jun 19, 2024  on Shopify

A Huge Thank You to Hana and William of the Joy Loyalty Program! From the get-go, they impressed me with their professionalism. They were attentive, understood my requests patiently, and most importantly, understood what I was trying to achieve. Now, my situation wasn't exactly straightforward, and it took some time to untangle everything. But Hana and William? Not a single sign of frustration. They were the picture of calm and patience, asking all the right questions to get a clear understanding. They never rushed me, and that made all the difference. In the end, their dedication paid off in a big way! They were able to solve my issue completely, and I walked away with exactly what I wanted. Talk about a win-win! Hana and William, you are true assets to the Joy loyalty program. Keep up the fantastic work! You both deserve a raise (and maybe a spa day – you earned it!)

yorbayde

Jun 19, 2024  on Shopify

We recently encountered a technical issue with the app, and I must say, the support I received was exceptional. Linda, from the customer support team, was incredibly helpful and efficient. She responded promptly to my query and resolved the issue quickly.

SALTUM

Jun 18, 2024  on Shopify

Love the service of this app, Tiana is very patient

Beauty Arena Secrets

Jun 17, 2024  on Shopify

Nolan was great. He got me through the entire process of setting up my rewards program. Good app and good service.

4Jacks-Tech

Jun 14, 2024  on Shopify

As soon as I dowloaded the APP I was created by a real live rep. It is not an AI generate response. I love the fact that this app has a live person response within seconds. Audrey was super helpful and very patient in helping explain some misunderstandings.

Whitlyn Aquatics

Jun 13, 2024  on Shopify

The app has a lot of customization options, and their support has been very responsive. I recently spoke with Tiana, and got a couple bugs resolved, clarified some features of the VIP program, and requested an approval option for the referral program to prevent people from referring themselves and gaming the system.

FurryTail

Jun 13, 2024  on Shopify

it is really a good app, and the supporter Hana helps me a lot to solve the issue!

MEXICOUTURE

Jun 11, 2024  on Shopify

I am new to the app and it seems great. Hana helped me in literally 3 minutes. So helpfull

Yahara Chocolate

Jun 10, 2024  on Shopify

Audrey did a great job answering my questions and was very quick to respond.

Jay Lisha Fashion Boutique

Jun 09, 2024  on Shopify

He is very helpful and patient I really appreciate the service thank you God bless

Tag UR It! Inc.

Jun 08, 2024  on Shopify

I was going nuts trying to figure out how to get this onto my website. I decided to do the Chat thing, and I'm SO glad I did. Kevin was the BEST. He did what I asked him to do, and then when I realized that's not what I wanted and described what I wanted, he knew exactly what it was that I wanted, and fixed it for me within a minute!! I applaud him for his patience! KEVIN is my lifesaver!!!

DVA home

Jun 08, 2024  on Shopify

I had a problem with referral and Prakash was so helpful to solve my problems. Thanks.

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