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Customer reviews: Joy Rewards & Loyalty Program

Joyio is a Shopify app designed to enhance customer engagement through gamification and rewards. This review covers its features, pricing, and real user experiences to help merchants decide if it’s the right fit for their store.

Reviews (2,053)

Overall rating
4.9

What Merchants Think

The "Joy Rewards & Loyalty Program" app has garnered highly positive feedback from merchants. They appreciate its user-friendly design, extensive features, and seamless integration, making it a top choice for enhancing customer loyalty. The app is especially lauded for its exceptional customer support team, which is frequently highlighted for quick response times and helpful assistance in setting up and resolving issues.

Key Strengths

  • Excellent customer support, with specific praise for team members like Hana, Audrey, and Damian.
  • Easy to set up and user-friendly interface.
  • Comprehensive features, including VIP tiers and integration options with platforms like Shopify.
  • Great value for money, particularly in comparison to competitor apps.
  • Highly customizable to fit diverse business needs and enhance brand alignment.

Common Concerns

  • Some users experience a learning curve and need initial setup assistance.
  • Documentation could be more comprehensive, leading to increased dependency on customer support.
  • A few technical issues reported, including slow loading times on the admin side.
  • Rare instances of significant functionality issues, such as store integration problems.

Final Thoughts

Overall, the "Joy Rewards & Loyalty Program" is well-received by users as an effective tool for managing loyalty programs. Its strong customer support and rich feature set make it a reliable choice for businesses looking to enhance customer engagement and retention. While some minor concerns are noted, they are often overshadowed by the app's benefits and excellent service provided by its support team.

PlatinExpress1

Jul 14, 2024  on Shopify

Great support by Tiana. Received all the information I needed quickly in order to install and setup the app.

CHIANN

Jul 12, 2024  on Shopify

Affordable, great features and good customer service from Kevin!

Daytona 73

Jul 11, 2024  on Shopify

Many thanks Charles for your help! Very quick and kind

Quickbuybargains

Jul 10, 2024  on Shopify

Customer support is good & Not too much for the better plans and a free to use option and easy to learn how to use. as i do with my website @ Quickbuybargains.com. A woman name lydia helped me and was kind.

Cheap Chick Trading Company

Jul 10, 2024  on Shopify

Audrey was a big help in getting through some obstacles. Can't wait to see our shop grow thanks to Joy!

Tesla-Medix

Jul 10, 2024  on Shopify

非常棒的功能,虽然有一些想要的功能无法实现,但是客服hana已经在尽力的帮我解决问题.非常感谢她.

RKgaming

Jul 09, 2024  on Shopify

The software is great, and it's great to have a professional support team, like Cheryl, who answered our questions promptly and patiently!

MUCHV

Jul 08, 2024  on Shopify

Lots of great features, easy to use and loads fast - had a few issues during set up but Hana was very helpful and quick to respond! The live chat support is useful to have when there are any problems or if you have questions.

RAWOO

Jul 07, 2024  on Shopify

Thanks to Audrey and William for the support.

Elfin Fountain

Jul 07, 2024  on Shopify

So far this app works properly here for most of the part. Audrey and Tony have been a great help in resolving the issues that I encountered. Actually, I am looking forward to seeing more upgrades but it still works now.

AVRELLE

Jul 06, 2024  on Shopify

I was so happy by contacting Tiana as she answered all my Questions

ALittlePeace

Jul 05, 2024  on Shopify

Audrey and Anivia where patient and kind with me and answered all of my questions. They even helped me by making the adjusts to my website themselves. I was better able to understand the functionality of the app and how to better use it to meet my purposes. Thank you both! I appreciate your help.

malaukax

Jul 05, 2024  on Shopify

je recommande fortement

My Store

Jul 03, 2024  on Shopify

amazing help from the team. Great app

The Crafty Lemon Co.

Jul 02, 2024  on Shopify

Lydia was wonderful and she helped me so quickly! I really appreciate all the help.

YUNZII KEYBOARD

Jul 02, 2024  on Shopify

huge thanks to Hana.

Biodent

Jul 02, 2024  on Shopify

Really easy and comfortable to use! Thanks Lydia for giving a best customer support!!

Eva HK Store

Jul 02, 2024  on Shopify

Today, Lydia and Toby helped me to solve a problem. Thanks for their quick action and response. and Lydia is a very nice person.

Eyeshades.pk

Jul 01, 2024  on Shopify

very good experience. Especially there customer support person Judy helped a lot !

Vafels

Jun 30, 2024  on Shopify

Mia was extremely patient and walked us through the process of customizing the app to match our Brand and store theme.

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