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Customer reviews: Joy Rewards & Loyalty Program

Reviews (1,971)

Overall rating
4.9

What Merchants Think

The "Joy Rewards & Loyalty Program" app has garnered highly positive feedback from merchants. They appreciate its user-friendly design, extensive features, and seamless integration, making it a top choice for enhancing customer loyalty. The app is especially lauded for its exceptional customer support team, which is frequently highlighted for quick response times and helpful assistance in setting up and resolving issues.

Key Strengths

  • Excellent customer support, with specific praise for team members like Hana, Audrey, and Damian.
  • Easy to set up and user-friendly interface.
  • Comprehensive features, including VIP tiers and integration options with platforms like Shopify.
  • Great value for money, particularly in comparison to competitor apps.
  • Highly customizable to fit diverse business needs and enhance brand alignment.

Common Concerns

  • Some users experience a learning curve and need initial setup assistance.
  • Documentation could be more comprehensive, leading to increased dependency on customer support.
  • A few technical issues reported, including slow loading times on the admin side.
  • Rare instances of significant functionality issues, such as store integration problems.

Final Thoughts

Overall, the "Joy Rewards & Loyalty Program" is well-received by users as an effective tool for managing loyalty programs. Its strong customer support and rich feature set make it a reliable choice for businesses looking to enhance customer engagement and retention. While some minor concerns are noted, they are often overshadowed by the app's benefits and excellent service provided by its support team.

Anorah

Apr 10, 2024  on Shopify

Instant support, Tiana was very quick and very kind. Great app!

GHETTOFF

Apr 09, 2024  on Shopify

Tiana, was great. She answered my questions and fixed my concern. I am pleased.

Tabletop Renaissance Games & Hobbies

Apr 09, 2024  on Shopify

Just added this program to the store and so far it has been lovely. Had one hiccup but Hana came through and resolved it really quick. Thanks again and hopefully this turns out great as all the other reward apps have not been the best.

Dieffematic

Apr 09, 2024  on Shopify

MY LITTLE PRESSING

Apr 09, 2024  on Shopify

Assistance super réactive. Merci à Tiana et Toby pour leur aide dans le chat !

Alexa Cebu

Apr 06, 2024  on Shopify

Hana was quick to help and her suggestions were clear and straight to the point.

Page One

Apr 05, 2024  on Shopify

Very powerful app with a wonderful support team. Toby and the team took care of our set up problem and offered a solution. We hope to keep working with them for a long time, thank you!

Snugniture

Apr 05, 2024  on Shopify

The experience was great and the customer service Hana was prompt in her responses

Aelegante

Apr 04, 2024  on Shopify

Great help by Prakash

SPSI Inc.

Apr 04, 2024  on Shopify

New to the app, had questions and they were answered almost right away. The agent was very helpful.

MintKeeper

Apr 04, 2024  on Shopify

Very useful app with lots of features to meet my needs, I had many questions and Liz was on hand the enitre way helping me get set up and ready to go!

spore.store

Apr 03, 2024  on Shopify

Great customer service. Thanks!

Nordic Fusion Store

Apr 03, 2024  on Shopify

The Customers Service team is always very prompt to help with my queries. Thank you to Lydia who solved our problem today.

COZMOA

Apr 03, 2024  on Shopify

I highly recommend this app! It's very user-friendly, and I particularly appreciate the excellent customer service provided by Emily. She is incredibly helpful and kind. Thank you!

Dr. Sebi's Cell Food

Apr 02, 2024  on Shopify

It's been easy to use, add tiers, points, and redemptions. Customer service has been great. I've dealt with Hana, and she responded to my questions with easy-to-follow instructions and direct answers. We are excited to use the app and hope our customers enjoy it as well.

Whisked by Jenna

Apr 02, 2024  on Shopify

Hana was absolutely amazing. Responsive and on top of it quickly. She helped with all the questions she could answer and quickly referred any dev issues to the dev team for expedition. Great app with a very responsive team.

ENROSES

Apr 02, 2024  on Shopify

Learn how to use Joy in a timely manner with the help of customer service Hana

Moccasins Canada

Mar 19, 2024  on Shopify

This app works well. The customer service and support is great. The only issue we ever have is in explaining to customers how to pull up their information but that's not the fault of the app as I find it very easy to use. I recently updated my store theme and the app stopped working but within 15 min chat with support this got it working again. So yes, I would recommend this app.

Glasgow Chav

Mar 10, 2024  on Shopify

I have been looking for a review application for some time and a lot of them charge outrageous prices. However, this application has a great free plan to get you started and as you scale up it won't cost you an arm and a leg either! The app is completely customisable and easy to use with a great user-friendly backend for you to navigate through, useful help guides and for when you get stuck reach out to their fabulous support team who are always happy to help you! I love it and my customers love that I can offer them loyalty points for shopping with me over my competitors.

ShopChuusi

Feb 03, 2024  on Shopify

I needed a loyalty app for my store with a rewards system that is simple to use. Joy has what I am looking for at a super affordable price point. Setting up was pretty straight forward. I reached out to their customer service to get some clarity on how the referral program works and Audrey was super helpful. In fact, I've reached out a couple times prior to this, and the customer support I received was quick and responsive every time.

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