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Customer reviews: Joy Rewards & Loyalty Program

Joyio is a Shopify app designed to enhance customer engagement through gamification and rewards. This review covers its features, pricing, and real user experiences to help merchants decide if it’s the right fit for their store.

Reviews (2,053)

Overall rating
4.9

What Merchants Think

The "Joy Rewards & Loyalty Program" app has garnered highly positive feedback from merchants. They appreciate its user-friendly design, extensive features, and seamless integration, making it a top choice for enhancing customer loyalty. The app is especially lauded for its exceptional customer support team, which is frequently highlighted for quick response times and helpful assistance in setting up and resolving issues.

Key Strengths

  • Excellent customer support, with specific praise for team members like Hana, Audrey, and Damian.
  • Easy to set up and user-friendly interface.
  • Comprehensive features, including VIP tiers and integration options with platforms like Shopify.
  • Great value for money, particularly in comparison to competitor apps.
  • Highly customizable to fit diverse business needs and enhance brand alignment.

Common Concerns

  • Some users experience a learning curve and need initial setup assistance.
  • Documentation could be more comprehensive, leading to increased dependency on customer support.
  • A few technical issues reported, including slow loading times on the admin side.
  • Rare instances of significant functionality issues, such as store integration problems.

Final Thoughts

Overall, the "Joy Rewards & Loyalty Program" is well-received by users as an effective tool for managing loyalty programs. Its strong customer support and rich feature set make it a reliable choice for businesses looking to enhance customer engagement and retention. While some minor concerns are noted, they are often overshadowed by the app's benefits and excellent service provided by its support team.

CXL by Christian Lacroix Maison

Aug 21, 2024  on Shopify

Good app

Bad Doggies

Aug 20, 2024  on Shopify

L'application est vraiment complète pour proposer un plan de fidélité à nos clients. Aussi, le support est vraiment compétent, c'est un plus. Je pense à Lydia et Toby qui ont été vraiment rapides à chacune de mes questions. Vraiment top !

Auli Lifestyle

Aug 20, 2024  on Shopify

It was a very good experience, I connected with Tiana from the support team, and my issues were resolved in a few minutes.

XSESWARY

Aug 16, 2024  on Shopify

The customer service provided is excellent, as it is fast and experienced.

WbAC Ceiling Lights and Home Decor

Aug 14, 2024  on Shopify

amazing customer and great app. Been using it for a while, very pleased

Irohas Photo

Aug 14, 2024  on Shopify

Thanks Audrey for quick and professional reponse

Bea's Bayou Skincare

Aug 14, 2024  on Shopify

Tiana was super helpful in getting our new theme's Loyalty Point page all set-up! I was having trouble with being able to add the blocks and she quickly got them in there and was very kind. Love this app. Follow-up: I needed help again, shocker! lol! Hana was so kind and quick with providing some custom coding to make the widget work on my page. Thank you so much!

Girltime Beauty

Aug 08, 2024  on Shopify

very extensive features & amazing support

Quickbuybargains

Aug 07, 2024  on Shopify

Customer support is good & Not too much for the better plans and a free to use option and easy to learn how to use. as i do with my website. A woman name lydia helped me and was kind.

Bea's Bayou Skincare

Aug 07, 2024  on Shopify

Tiana was super helpful in getting our new theme's Loyalty Point page all set-up! I was having trouble with being able to add the blocks and she quickly got them in there and was very kind. Love this app.

EvelynGoldJewels

Aug 07, 2024  on Shopify

Customer Service is top notch! Excellent experience with them, highly recommend!

Alexandro Fratelli

Aug 07, 2024  on Shopify

It is very good, the set up is seemless. The customer support is also easy to contact, especially Hana from the support helped us a lot with some issues we were facing. She was very friendly and considerate and solved the issue in minutes!

F.timber

Aug 06, 2024  on Shopify

Joy is one of the best loyalty program available. In fact, we've been using a few apps by Avada because of their easy-to-use app. Love the assistance by their customer service especially Hana, she guide me well with my enquiry

Due Aalst

Aug 04, 2024  on Shopify

Very good support from Tiana and Doris

Tryasmart

Jul 30, 2024  on Shopify

great app great customer service response time was great by Tracy and Toby from customer service, helping me to setting up the store, thank you so much :)

Houston Habitat ReStore

Jul 30, 2024  on Shopify

Kevin was amazing and very patient to solve my needs!

Quality Approach Fashion

Jul 29, 2024  on Shopify

Joy represents excellent value. Joy provides a comprehensive loyalty program and it's highly evident that they have invested in making their platform great for the customer. I would like to highlight Audrey and Hankim and the rest of the team for providing great customer support especially with the setup. I highly recommend this app.

Pusy beauty

Jul 29, 2024  on Shopify

Great app, support team amazing, especially Tiana. Thank you guys

BlackMountainPlans

Jul 28, 2024  on Shopify

Tiana was quick and very knowledgable. I cannot thank her enough for her help in assisting me with my issue tonight.

Tastefully Olive

Jul 28, 2024  on Shopify

I am extremely impressed with the support staff at Joy Loyalty (Avada.) Audrey and Anivia were both exceptional in addressing my concerns and swiftly resolving my issues. Their professionalism, efficiency, and friendly demeanor made the entire experience seamless and stress-free. I couldn't have asked for better assistance. Highly recommend their support team!

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