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Customer reviews: Joy Rewards & Loyalty Program

Joyio is a Shopify app designed to enhance customer engagement through gamification and rewards. This review covers its features, pricing, and real user experiences to help merchants decide if it’s the right fit for their store.

Reviews (2,053)

Overall rating
4.9

What Merchants Think

The "Joy Rewards & Loyalty Program" app has garnered highly positive feedback from merchants. They appreciate its user-friendly design, extensive features, and seamless integration, making it a top choice for enhancing customer loyalty. The app is especially lauded for its exceptional customer support team, which is frequently highlighted for quick response times and helpful assistance in setting up and resolving issues.

Key Strengths

  • Excellent customer support, with specific praise for team members like Hana, Audrey, and Damian.
  • Easy to set up and user-friendly interface.
  • Comprehensive features, including VIP tiers and integration options with platforms like Shopify.
  • Great value for money, particularly in comparison to competitor apps.
  • Highly customizable to fit diverse business needs and enhance brand alignment.

Common Concerns

  • Some users experience a learning curve and need initial setup assistance.
  • Documentation could be more comprehensive, leading to increased dependency on customer support.
  • A few technical issues reported, including slow loading times on the admin side.
  • Rare instances of significant functionality issues, such as store integration problems.

Final Thoughts

Overall, the "Joy Rewards & Loyalty Program" is well-received by users as an effective tool for managing loyalty programs. Its strong customer support and rich feature set make it a reliable choice for businesses looking to enhance customer engagement and retention. While some minor concerns are noted, they are often overshadowed by the app's benefits and excellent service provided by its support team.

URBAN ARMOR

Apr 05, 2025  on Shopify

thank so you much for help best Sonny

RESPONSIBLE NUTRITION

Apr 05, 2025  on Shopify

Most helpful team on shopify!! Definitely recommend special thanks to, Jasmine and Raymond, our technical supporters

Papabanana Cosplay Store

Apr 04, 2025  on Shopify

Very helpful. Thanks for Hana's help

Tough Tips

Apr 04, 2025  on Shopify

Jade was very helpful and was able to solve the issue I was having with my app.

Hope & Me

Apr 02, 2025  on Shopify

I have only recently started using the app in my business and received prompt and helpful advise when I needed further clarification on how to ensure it is set up correctly for use by us and also our customers. Jade was incredibly knowledgeable and answered all of my questions.

Aurora Nail Supply

Apr 02, 2025  on Shopify

Hana was a great customer service agent

Clinique CD Médico-Esthétique

Apr 02, 2025  on Shopify

I had the chance to speak with different members of the customer service team, including Alyssa, who provided great support during the migration and setup of the entire system to ensure continuity of service for our customers! I highly recommend this app for its features and outstanding customer support.

Tōke Natura

Apr 01, 2025  on Shopify

HapeToys

Apr 01, 2025  on Shopify

This loyalty program app is truly outstanding! It’s incredibly easy to use, with a sleek and well-designed interface that makes setting up and managing rewards effortless. The features are comprehensive and highly customizable, allowing us to create a loyalty program that perfectly fits our brand and customers' needs. From points-based rewards to referral programs, everything works seamlessly, helping us boost customer engagement and retention. One of the best aspects of this app is the top-notch customer support. The response time is impressively fast, and the support team is always ready to assist with any questions or issues. A huge shoutout to Prakash, Elle, and Alyssa, who have been extremely helpful and professional in resolving our inquiries quickly and efficiently. Their dedication and expertise truly enhance the overall experience of using this app. If you're looking for a reliable and feature-rich loyalty program solution for your Shopify store, I highly recommend this app. It not only improves customer retention but also provides exceptional support to ensure everything runs smoothly. Definitely a must-have for any business looking to build strong customer relationships!

Acumen Camera

Apr 01, 2025  on Shopify

I really like this plugin; it's practical and easy to configure. Additionally, Hana's service is excellent, making it highly recommended.

Québec s'amuse!

Mar 31, 2025  on Shopify

L'application fonctionne très bien et gère tout automatiquement. Pour accéder à toutes les options en français, il est nécessaire de souscrire au premier abonnement. Par ailleurs, le service client est excellent. J'ai eu l'occasion de travailler avec Hana et je n'ai que du positif à dire !

Boracay Skin AU

Mar 31, 2025  on Shopify

Still setting up the App but so far it's lived up to expectations from the functionality in the Free option. Customer support has been fantastic with assisting getting everything set up so far with Hana being very helpful.

StarKid Universe

Mar 29, 2025  on Shopify

Good support from Sonny. Yet to launch.

MunichStars

Mar 28, 2025  on Shopify

很棒的會員積點外掛~~ 遇到問題客服也很迅速地回覆 感謝Hana的協助~~ 很推薦!!~

Dental Access

Mar 26, 2025  on Shopify

Excelente APP.

Tips of Elegance

Mar 23, 2025  on Shopify

Prakash was extremely helpful and friendly. He even laid out the steps to fixing a few things I thought I had to do on the app verses in my theme editor for that page. He helped me set it up and guided me after I had so many questions. Thank you again Prakash even after I thought we were done and I had more questions you still helped answer them!

PRHOMZ

Mar 22, 2025  on Shopify

Joy Support Team is amazing and we are very pleased with their support.We recently installed this app and their support worked with us tirelessly to fix this.Speciall thanks to Audrey and Raymond !!

ACEMAGIC JP

Mar 21, 2025  on Shopify

Customer service Hana responded very promptly and helped me solve some problems.

Surgeons, LLC

Mar 20, 2025  on Shopify

Audrey was very helpful in assisting with the payment calculator settings for the loyalty / point program.

Manabush Eliquid - Tobacco E-liquid and Vape Juice

Mar 20, 2025  on Shopify

Im not sure how the app is yet - as I've only just started using it! but the support is EXCELLENT

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