Joy Rewards & Loyalty Program logo

Customer reviews: Joy Rewards & Loyalty Program

Reviews (1,971)

Overall rating
4.9

What Merchants Think

The "Joy Rewards & Loyalty Program" app has garnered highly positive feedback from merchants. They appreciate its user-friendly design, extensive features, and seamless integration, making it a top choice for enhancing customer loyalty. The app is especially lauded for its exceptional customer support team, which is frequently highlighted for quick response times and helpful assistance in setting up and resolving issues.

Key Strengths

  • Excellent customer support, with specific praise for team members like Hana, Audrey, and Damian.
  • Easy to set up and user-friendly interface.
  • Comprehensive features, including VIP tiers and integration options with platforms like Shopify.
  • Great value for money, particularly in comparison to competitor apps.
  • Highly customizable to fit diverse business needs and enhance brand alignment.

Common Concerns

  • Some users experience a learning curve and need initial setup assistance.
  • Documentation could be more comprehensive, leading to increased dependency on customer support.
  • A few technical issues reported, including slow loading times on the admin side.
  • Rare instances of significant functionality issues, such as store integration problems.

Final Thoughts

Overall, the "Joy Rewards & Loyalty Program" is well-received by users as an effective tool for managing loyalty programs. Its strong customer support and rich feature set make it a reliable choice for businesses looking to enhance customer engagement and retention. While some minor concerns are noted, they are often overshadowed by the app's benefits and excellent service provided by its support team.

Pankajakasthuri

Feb 05, 2025  on Shopify

HANA, the support executive of the Joy app, is very helpful. All my queries have been resolved. The app is also very good for loyalty programs.

Toffu Co

Feb 02, 2025  on Shopify

Great support & app

Skullz & Hides EDC Leatherworks Co.

Feb 01, 2025  on Shopify

Whoever they got to help us get everything set up and working are just amazing people. They not only answered every question but literally kept asking me if they could set all of the different benefits of their App up in my store! I am now just so excited to start using it. This company will get you completely set up and quickly running!

Be a Betty

Feb 01, 2025  on Shopify

Customer Service was great. Quick and responsive. Solved my issues and got me going in the right direction!

Inaury

Jan 31, 2025  on Shopify

so far so good! Audrey has been super helpful to customize a lot of things for us!

Safe Haven Mercantile

Jan 30, 2025  on Shopify

Hana was very helpful with quick feedback - I am liking the integration already too!

Zonte's Footstep

Jan 30, 2025  on Shopify

Have been using Joy for a while now and super happy. In particular their help chat is fantastic - prompt and easy to understand - thanks Alyssa. Look forward to continuing to work with your system.

VEL DE REIS

Jan 29, 2025  on Shopify

Sonny was amazing in responding to my inquiries.

Something for Everyone Jewelry

Jan 28, 2025  on Shopify

Audrey was very helpful and patient with me. She answered all my questions and sent me links so I could do it independently if needed. She was spectacular.

NUNU BARCELONA

Jan 28, 2025  on Shopify

The app is great. Hana gave me support today and has been very fast and efficient. Thank you!

Alpino

Jan 28, 2025  on Shopify

The Joy Loyalty App is a game-changer for our store! It's super easy to set up and helps us reward our customers effortlessly. The features are well-designed, and it integrates smoothly with Shopify. A special shoutout to Hana from the support team—she was incredibly helpful, quick to respond, and went above and beyond to assist us. If you're looking for a reliable and user-friendly loyalty program, this is the perfect app. Highly recommend!

Max Muscle Bakersfield

Jan 27, 2025  on Shopify

This application is perfect for my small business with the free plan available, Hana has been a lot of help with my questions and concerns as well as giving me the ability to use this application for unlimited transactions. This is the first rewards app I have used but they have been wonderful and I haven't had a bad experience. Thank you!

Dogg Scooters

Jan 27, 2025  on Shopify

Very helpful, Jade was great, responded very quickly and had all the answers for me.

Canine Aqua Splash

Jan 27, 2025  on Shopify

Joy has been a fantastic app for setting up my loyalty program on Shopify. It's easy to use, customizable, and fits perfectly with my store's needs. The features are straightforward but effective. A big thank you to Hana, who made the whole setup process smooth and stress-free. She was incredibly helpful, answered all my questions. If you're looking for a reliable loyalty program with great support, Joy is definitely worth trying!

Alpine Products

Jan 26, 2025  on Shopify

Great so far, had an issue with reviews but Tracy helped me fix it

DIPANNIKI

Jan 26, 2025  on Shopify

They respond quickly and provide clear answers to questions about points and rewards. Overall, it’s easy to get the help you need, and the team is friendly and efficient.

HANOK ONLINE SHOP

Jan 26, 2025  on Shopify

fully functional app and very sweet customer service.

Ipahad

Jan 22, 2025  on Shopify

Hana

Bigfishstore.at

Jan 22, 2025  on Shopify

Super Support tolle App, vielen Dank an Hana für die Hilfe bei der Einrichtung der App.

OKANA

Jan 21, 2025  on Shopify

This app is really good. Saved us lot of money with plenty of features. After customer service is top notch especially thanks to Hana for prompt help

Scroll to Top