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Customer reviews: Joy Rewards & Loyalty Program

Joyio is a Shopify app designed to enhance customer engagement through gamification and rewards. This review covers its features, pricing, and real user experiences to help merchants decide if it’s the right fit for their store.

Reviews (2,053)

Overall rating
4.9

What Merchants Think

The "Joy Rewards & Loyalty Program" app has garnered highly positive feedback from merchants. They appreciate its user-friendly design, extensive features, and seamless integration, making it a top choice for enhancing customer loyalty. The app is especially lauded for its exceptional customer support team, which is frequently highlighted for quick response times and helpful assistance in setting up and resolving issues.

Key Strengths

  • Excellent customer support, with specific praise for team members like Hana, Audrey, and Damian.
  • Easy to set up and user-friendly interface.
  • Comprehensive features, including VIP tiers and integration options with platforms like Shopify.
  • Great value for money, particularly in comparison to competitor apps.
  • Highly customizable to fit diverse business needs and enhance brand alignment.

Common Concerns

  • Some users experience a learning curve and need initial setup assistance.
  • Documentation could be more comprehensive, leading to increased dependency on customer support.
  • A few technical issues reported, including slow loading times on the admin side.
  • Rare instances of significant functionality issues, such as store integration problems.

Final Thoughts

Overall, the "Joy Rewards & Loyalty Program" is well-received by users as an effective tool for managing loyalty programs. Its strong customer support and rich feature set make it a reliable choice for businesses looking to enhance customer engagement and retention. While some minor concerns are noted, they are often overshadowed by the app's benefits and excellent service provided by its support team.

beaquaculture

Sep 03, 2024  on Shopify

Assistenza meravigliosa! Velocità di risposta molto elevata! Lydia ha risposto a tutti i miei dubbi e le mie domande, guidandomi nella completa configurazione! Estremamente preparata e professionale! 10+

RiftGlow

Sep 03, 2024  on Shopify

great app and the asistent tiana was great and helped me in everything i needed

Mes Jolis Cristaux

Sep 01, 2024  on Shopify

Très réactifs et de bonne aide, merci !

Gam3 Escape

Aug 31, 2024  on Shopify

Pamela was extremely helpful in getting our ap set up. She helped with importing our customers and points and helping navigate the app to set it up for use.

Training House Shop

Aug 30, 2024  on Shopify

Thanks to Audrey for all her help. Made it all very easy to navigate.

SCANPAN Japan Official Store

Aug 30, 2024  on Shopify

The support team responds quickly to any issues, which is very reassuring. I highly recommend this app. Thanks, Mia san!

HomeBless Apparel

Aug 29, 2024  on Shopify

great support, very helpful, tiana was great

Merkaba

Aug 28, 2024  on Shopify

Joy is helping building loyalty for our brand. I'm currently using the free version, and still it's super complete and customizable. I contacted the customer service twice, and both times they were super friendly and helpful! I 100% recommend this app, and look further to try the full version.

The Argus Collection

Aug 28, 2024  on Shopify

Your team has been very helpful with getting the Joy program up and running. Thank you to everyone who helped us work through our issues.

HEATWAVE

Aug 26, 2024  on Shopify

Easy to use and live chat is always helpful, I spoke with Tiana and she was great!

The Cocktail

Aug 26, 2024  on Shopify

Absolutely great app. everything i need and a lovely support from audrey and raymond! would even give 6 stars!!

Cocodrip - Tårta & Baktillbehör

Aug 26, 2024  on Shopify

So happy I got the support I needed, thank you alot Liz for the best support. really easy app to setup and to get them extra sales. Keep it up :)

Shary Australia

Aug 25, 2024  on Shopify

quick response and keen to help.

Laos To Your House, Inc.

Aug 25, 2024  on Shopify

Wonderful experience from start to finish! The customer support is phenomenal!! The app is so powerful and has so many feature that will help us grow our existing business and get new business! We can't say thank you enough!!

8storeytree

Aug 24, 2024  on Shopify

easy to set up. didnt really needed any help with the information they had. customer support was 24/7, so its good if any issue arise. Thanks cs, mia for the fast checks and resolution.

QuiltBitz

Aug 22, 2024  on Shopify

Lydia was very helpful and made the process quick and easy.

Minted Prints

Aug 22, 2024  on Shopify

Joy was pretty easy to set up. I did need some help getting the points total to show on the header and in the customer account, so Jade quickly helped me do that. She patiently answered my questions and ensured the loyalty program was set up exactly the way I wanted. I'm excited to continue using Joy.

Natulim IT

Aug 21, 2024  on Shopify

Customer assistance was very helpful, they immediately solved all of our requests without hesitations. Special thanks to Hana!

mutta.

Aug 21, 2024  on Shopify

Hana” is a great support. They responded quickly to various problems and solved all of them.

AlimentariCasaItalia

Aug 21, 2024  on Shopify

The app seems very complete and with a monthly plan at a fair price. The support with Emily is super!

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