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Customer reviews: Joy Rewards & Loyalty Program

Reviews (1,971)

Overall rating
4.9

What Merchants Think

The "Joy Rewards & Loyalty Program" app has garnered highly positive feedback from merchants. They appreciate its user-friendly design, extensive features, and seamless integration, making it a top choice for enhancing customer loyalty. The app is especially lauded for its exceptional customer support team, which is frequently highlighted for quick response times and helpful assistance in setting up and resolving issues.

Key Strengths

  • Excellent customer support, with specific praise for team members like Hana, Audrey, and Damian.
  • Easy to set up and user-friendly interface.
  • Comprehensive features, including VIP tiers and integration options with platforms like Shopify.
  • Great value for money, particularly in comparison to competitor apps.
  • Highly customizable to fit diverse business needs and enhance brand alignment.

Common Concerns

  • Some users experience a learning curve and need initial setup assistance.
  • Documentation could be more comprehensive, leading to increased dependency on customer support.
  • A few technical issues reported, including slow loading times on the admin side.
  • Rare instances of significant functionality issues, such as store integration problems.

Final Thoughts

Overall, the "Joy Rewards & Loyalty Program" is well-received by users as an effective tool for managing loyalty programs. Its strong customer support and rich feature set make it a reliable choice for businesses looking to enhance customer engagement and retention. While some minor concerns are noted, they are often overshadowed by the app's benefits and excellent service provided by its support team.

GIOYAL

Jul 21, 2024  on Shopify

I recommend the application which is nothing short of exceptional, the customer support is super professional. I thank Mia, Tony and Linda who helped me solve some problems with the site, thanks again.

Conquest Coffee

Jul 21, 2024  on Shopify

This is the best loyalty and rewards program on the market. Value for money, great features, affordable and the customer service is excellent! Keep up the great work :)

vũv Watches

Jul 20, 2024  on Shopify

Adds value to my store and my customer experience. Like the features.

Rising Moon Minerals

Jul 20, 2024  on Shopify

I had some difficulty at first getting things set up and working properly, but the team at Avada contacted me and helped me get it done right. I am just starting to test the app and all it's functions now, but hope it runs smoothly from here and helps build my customer base. Thank you

Kootz smoke shop

Jul 16, 2024  on Shopify

Amazing customer service! Hana fixed my problem within minutes and i didn't have to do anything. She did it all from her end. I currently only have the free version of Joy, but after the great customer service and definitely will sign up for the paid version. Thanks Hana for the process simple and fast.

KIKOPALS

Jul 16, 2024  on Shopify

A Huge Thank You to Tiana of the Joy Loyalty Program! Right from the beginning, their level of professionalism was outstanding. They listened carefully, understood my needs patiently, and most importantly, grasped what I aimed to achieve. My situation was quite complicated and took some time to resolve. However, Tiana and William handled everything with utmost patience and never showed any signs of frustration. Their dedication and support were truly remarkable. I'm incredibly grateful for their exceptional service and assistance.

Niederrhein-Koi

Jul 16, 2024  on Shopify

Schneller Support der bei allen Fragen hilft, Danke !

The Thinkery Project

Jul 15, 2024  on Shopify

Got quick and efficient assistance from Hana. Much appreciated!

Vuur & Rook

Jul 15, 2024  on Shopify

Kevin did a fantastic job helping us after installing and testing Joy. We were able to perform a quick reset with Kevin's help, so our shop can go live soon! Thank you Kevin!!!

Beach Camera

Jul 14, 2024  on Shopify

Tiana was an amazing help!!

PlatinExpress1

Jul 14, 2024  on Shopify

Great support by Tiana. Received all the information I needed quickly in order to install and setup the app.

CHIANN

Jul 12, 2024  on Shopify

Affordable, great features and good customer service from Kevin!

Daytona 73

Jul 11, 2024  on Shopify

Many thanks Charles for your help! Very quick and kind

Quickbuybargains

Jul 10, 2024  on Shopify

Customer support is good & Not too much for the better plans and a free to use option and easy to learn how to use. as i do with my website @ Quickbuybargains.com. A woman name lydia helped me and was kind.

Cheap Chick Trading Company

Jul 10, 2024  on Shopify

Audrey was a big help in getting through some obstacles. Can't wait to see our shop grow thanks to Joy!

Tesla-Medix

Jul 10, 2024  on Shopify

非常棒的功能,虽然有一些想要的功能无法实现,但是客服hana已经在尽力的帮我解决问题.非常感谢她.

RKgaming

Jul 09, 2024  on Shopify

The software is great, and it's great to have a professional support team, like Cheryl, who answered our questions promptly and patiently!

MUCHV

Jul 08, 2024  on Shopify

Lots of great features, easy to use and loads fast - had a few issues during set up but Hana was very helpful and quick to respond! The live chat support is useful to have when there are any problems or if you have questions.

RAWOO

Jul 07, 2024  on Shopify

Thanks to Audrey and William for the support.

Elfin Fountain

Jul 07, 2024  on Shopify

So far this app works properly here for most of the part. Audrey and Tony have been a great help in resolving the issues that I encountered. Actually, I am looking forward to seeing more upgrades but it still works now.

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