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Customer reviews: Joy Rewards & Loyalty Program

Joyio is a Shopify app designed to enhance customer engagement through gamification and rewards. This review covers its features, pricing, and real user experiences to help merchants decide if it’s the right fit for their store.

Reviews (2,053)

Overall rating
4.9

What Merchants Think

The "Joy Rewards & Loyalty Program" app has garnered highly positive feedback from merchants. They appreciate its user-friendly design, extensive features, and seamless integration, making it a top choice for enhancing customer loyalty. The app is especially lauded for its exceptional customer support team, which is frequently highlighted for quick response times and helpful assistance in setting up and resolving issues.

Key Strengths

  • Excellent customer support, with specific praise for team members like Hana, Audrey, and Damian.
  • Easy to set up and user-friendly interface.
  • Comprehensive features, including VIP tiers and integration options with platforms like Shopify.
  • Great value for money, particularly in comparison to competitor apps.
  • Highly customizable to fit diverse business needs and enhance brand alignment.

Common Concerns

  • Some users experience a learning curve and need initial setup assistance.
  • Documentation could be more comprehensive, leading to increased dependency on customer support.
  • A few technical issues reported, including slow loading times on the admin side.
  • Rare instances of significant functionality issues, such as store integration problems.

Final Thoughts

Overall, the "Joy Rewards & Loyalty Program" is well-received by users as an effective tool for managing loyalty programs. Its strong customer support and rich feature set make it a reliable choice for businesses looking to enhance customer engagement and retention. While some minor concerns are noted, they are often overshadowed by the app's benefits and excellent service provided by its support team.

Trend Cycle

Sep 11, 2024  on Shopify

Audery

7 Day Glow

Sep 11, 2024  on Shopify

William did a great job fixing an error that was giving me trouble. Their customer support is very quick. Moving from a different reward app was easy.

Food Packaging Direct

Sep 11, 2024  on Shopify

It's a great app with a fantastic customer service. Tiana was a wonderful help. I recommend.

The Mystical Moons

Sep 10, 2024  on Shopify

Audrey has been amazing with her customer service. We have been using this app for over a year and have no issues.

Retra Nutrition

Sep 10, 2024  on Shopify

Great and fast support from Lydia. Had a question about some customization and she helped me instantly.

Chok Chok Beauty

Sep 10, 2024  on Shopify

Thank you for change my points! Thank you Lydia and Raymond

Naturh

Sep 10, 2024  on Shopify

Love the app! It's easy to set up and use. The customer service team is fast, responsive, and reliable. Thank you CS Lydia, for her incredible help in resolving the issues on my website. Highly recommend it for anyone looking for a smooth experience!

RAREE AND ROYAL

Sep 09, 2024  on Shopify

Thank You "Hana" For Your Valuable Support. It Was Really Easy To Set Up Things. Thanks A Lot.

Dave's Meal Prep

Sep 09, 2024  on Shopify

Customer service agent Hana was very helpful when setting up my account

UniKeys

Sep 09, 2024  on Shopify

Audrey from Avada helped me today with my questions. She was super helpful and speedy. I had a problem with publishing the app on my new theme, and she fixed it for me in a blink of an eye.

DUOTTS

Sep 08, 2024  on Shopify

Hana给予了我很多的帮助,而且特别有耐心哦

ellee

Sep 07, 2024  on Shopify

Truly complete application and effective and fast assistance service. Thank you Tiana, Emily and Raymond!

Tiara Official

Sep 06, 2024  on Shopify

It's great, provides many options, thanks to Hana for helping me setup easily.

FluffePet

Sep 06, 2024  on Shopify

A big thank you to Jasmine and William from the Joy Loyalty Program! Right from the start, I was impressed by their professionalism. They were attentive, patiently understood my requests, and, most importantly, helped me accomplish everything I needed.

Dinner Lady

Sep 05, 2024  on Shopify

I spoke to lydia i was struggling to implement some features on the app. She was very patient and helped me with implementing what i required. I am very happy.

Glint_Tester

Sep 05, 2024  on Shopify

Truly professional and friendly support. I was lucky enough to be assisted by Audrey, who was truly professional.

LILY Official Store

Sep 05, 2024  on Shopify

Kevin's service is great, solved my problem, this plugin is very easy to use

bigeshop

Sep 04, 2024  on Shopify

Fantastic apps, in just a few minutes from installation and already live online, customer support always available and sweet with customers, the operator Tracy is a guarantee, she was able to listen and fulfill my requests in a few minutes A thousand thanks Armando

Robin Hat

Sep 04, 2024  on Shopify

Diecast Model Centre

Sep 04, 2024  on Shopify

Having previously used another loyalty program a year or so ago - until it priced itself out of our reach - I knew exactly what we wanted, and when it came down to features for the cost, 'Joy' was a clear winner for us. There are plenty of options to tailor a rewards program to your liking and to get the design just right for your site. There's an easy-to-follow step-by-step process and plenty of documentation to help you set it up. But, if you prefer to have it done for you, support will happily do that. I preferred to try to do it alone, but there was just one element I couldn't get to work on, and finally I had to contact support. Kevin was brilliant, he completely understood what I was trying to do and came up with a fix in next to no time. In conclusion, I couldn't be happier with this app and the support I received.

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