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Customer reviews: Joy Rewards & Loyalty Program

Joyio is a Shopify app designed to enhance customer engagement through gamification and rewards. This review covers its features, pricing, and real user experiences to help merchants decide if it’s the right fit for their store.

Reviews (2,053)

Overall rating
4.9

What Merchants Think

The "Joy Rewards & Loyalty Program" app has garnered highly positive feedback from merchants. They appreciate its user-friendly design, extensive features, and seamless integration, making it a top choice for enhancing customer loyalty. The app is especially lauded for its exceptional customer support team, which is frequently highlighted for quick response times and helpful assistance in setting up and resolving issues.

Key Strengths

  • Excellent customer support, with specific praise for team members like Hana, Audrey, and Damian.
  • Easy to set up and user-friendly interface.
  • Comprehensive features, including VIP tiers and integration options with platforms like Shopify.
  • Great value for money, particularly in comparison to competitor apps.
  • Highly customizable to fit diverse business needs and enhance brand alignment.

Common Concerns

  • Some users experience a learning curve and need initial setup assistance.
  • Documentation could be more comprehensive, leading to increased dependency on customer support.
  • A few technical issues reported, including slow loading times on the admin side.
  • Rare instances of significant functionality issues, such as store integration problems.

Final Thoughts

Overall, the "Joy Rewards & Loyalty Program" is well-received by users as an effective tool for managing loyalty programs. Its strong customer support and rich feature set make it a reliable choice for businesses looking to enhance customer engagement and retention. While some minor concerns are noted, they are often overshadowed by the app's benefits and excellent service provided by its support team.

My Store

Oct 05, 2024  on Shopify

Good customer support. Nice made Loyality program!

happyhoof.no

Oct 04, 2024  on Shopify

Just started using the loyalty program after testing multiple others. Great value and fantastic support and onboarding help from Hana and Anivia. :)

Faris

Oct 03, 2024  on Shopify

Perlamuse

Oct 03, 2024  on Shopify

Provides incredibly enthusiastic support and is user-friendly and applicable

Anaqa Inspired

Oct 02, 2024  on Shopify

very helpful support team from Abby and Andrew

Nailana™

Oct 02, 2024  on Shopify

Application efficace et un service compétent et rapide (big up a Audrey)

SYRS - シルズ

Oct 02, 2024  on Shopify

비용이 합리적이며 제가 찾던 기능이 모두 있는 유일한 서비스였습니다. 이제 세팅해서 잘 모르겠지만 좀 더 써보고 리뷰를 남기고자 합니다. Thanks to Emily.

Thomas 'Cocky' Hunter

Oct 01, 2024  on Shopify

Excellent support on all 3 of the apps from this company, chat is very fast and the apps excellent value! Allowing cooperation within the admin has been very fast and professional, Nolan one of the support guys took little more than 2 hours to implement an edit to our theme once we asked him.

TULIP N TURTLE

Oct 01, 2024  on Shopify

Today, I installed two apps from Avada i.e. Air and Joy. Thanks to the excellent support received from HANA. DEEPA

Rockstar Peach

Sep 30, 2024  on Shopify

Hana was FANTASTIC! There was no way that I would have been able to configure everything that she was able to do in 10 minutes! Very knowledgable and communicative! Great app

RDS_SHOP

Sep 29, 2024  on Shopify

Easy API based App integration. It works.

NutriGano.com

Sep 29, 2024  on Shopify

Apart from being user friendly and just the right options you need for a great loyalty and rewards program, the support team is rock solid. Audrey was the most kind, patient and willing to help person. She made all the heavy lifting for me, configuring one setting I needed help with. From all apps I have gone through, this is one of the top of my list.

Kerrato Hair Fibres

Sep 29, 2024  on Shopify

HANNA PROVIDED GREAT SUPPORT

capezzolocollection

Sep 29, 2024  on Shopify

La stiamo utilizzando da pochi giorni ma per ora sembra avere tutto ciò che ci serve, soprattutto vorrei ringraziare Audrey che ci ha aiutato in tempi record a risolvere una piccola problematica :)

EXSENS-USA.com

Sep 29, 2024  on Shopify

It was a great experience! Hana was incredibly helpful in getting our company seamlessly integrated with the app.

Runaway

Sep 28, 2024  on Shopify

Hana has done a very good job on helping me out with the installation of the app. She has aswered really fast and was could answered any of my questions. 5/5

Piercepective

Sep 28, 2024  on Shopify

very good , thank you Tiana for help!!

Catch Fire Creations LLC

Sep 28, 2024  on Shopify

Hana was amazing and quick at answering my questions. Helped me get everything set up within minutes. Great support!

QSP KNIFE

Sep 27, 2024  on Shopify

Good service, very fast answers. Tiana does a great job!!!

Rayglint HealthCare OnlineStore

Sep 26, 2024  on Shopify

This app support teams is so kind Thank you so much

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