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Customer reviews: Joy Rewards & Loyalty Program

Reviews (1,971)

Overall rating
4.9

What Merchants Think

The "Joy Rewards & Loyalty Program" app has garnered highly positive feedback from merchants. They appreciate its user-friendly design, extensive features, and seamless integration, making it a top choice for enhancing customer loyalty. The app is especially lauded for its exceptional customer support team, which is frequently highlighted for quick response times and helpful assistance in setting up and resolving issues.

Key Strengths

  • Excellent customer support, with specific praise for team members like Hana, Audrey, and Damian.
  • Easy to set up and user-friendly interface.
  • Comprehensive features, including VIP tiers and integration options with platforms like Shopify.
  • Great value for money, particularly in comparison to competitor apps.
  • Highly customizable to fit diverse business needs and enhance brand alignment.

Common Concerns

  • Some users experience a learning curve and need initial setup assistance.
  • Documentation could be more comprehensive, leading to increased dependency on customer support.
  • A few technical issues reported, including slow loading times on the admin side.
  • Rare instances of significant functionality issues, such as store integration problems.

Final Thoughts

Overall, the "Joy Rewards & Loyalty Program" is well-received by users as an effective tool for managing loyalty programs. Its strong customer support and rich feature set make it a reliable choice for businesses looking to enhance customer engagement and retention. While some minor concerns are noted, they are often overshadowed by the app's benefits and excellent service provided by its support team.

UniKeys

Sep 09, 2024  on Shopify

Audrey from Avada helped me today with my questions. She was super helpful and speedy. I had a problem with publishing the app on my new theme, and she fixed it for me in a blink of an eye.

DUOTTS

Sep 08, 2024  on Shopify

Hana给予了我很多的帮助,而且特别有耐心哦

ellee

Sep 07, 2024  on Shopify

Truly complete application and effective and fast assistance service. Thank you Tiana, Emily and Raymond!

Tiara Official

Sep 06, 2024  on Shopify

It's great, provides many options, thanks to Hana for helping me setup easily.

FluffePet

Sep 06, 2024  on Shopify

A big thank you to Jasmine and William from the Joy Loyalty Program! Right from the start, I was impressed by their professionalism. They were attentive, patiently understood my requests, and, most importantly, helped me accomplish everything I needed.

Dinner Lady

Sep 05, 2024  on Shopify

I spoke to lydia i was struggling to implement some features on the app. She was very patient and helped me with implementing what i required. I am very happy.

Glint_Tester

Sep 05, 2024  on Shopify

Truly professional and friendly support. I was lucky enough to be assisted by Audrey, who was truly professional.

LILY Official Store

Sep 05, 2024  on Shopify

Kevin's service is great, solved my problem, this plugin is very easy to use

bigeshop

Sep 04, 2024  on Shopify

Fantastic apps, in just a few minutes from installation and already live online, customer support always available and sweet with customers, the operator Tracy is a guarantee, she was able to listen and fulfill my requests in a few minutes A thousand thanks Armando

Robin Hat

Sep 04, 2024  on Shopify

Diecast Model Centre

Sep 04, 2024  on Shopify

Having previously used another loyalty program a year or so ago - until it priced itself out of our reach - I knew exactly what we wanted, and when it came down to features for the cost, 'Joy' was a clear winner for us. There are plenty of options to tailor a rewards program to your liking and to get the design just right for your site. There's an easy-to-follow step-by-step process and plenty of documentation to help you set it up. But, if you prefer to have it done for you, support will happily do that. I preferred to try to do it alone, but there was just one element I couldn't get to work on, and finally I had to contact support. Kevin was brilliant, he completely understood what I was trying to do and came up with a fix in next to no time. In conclusion, I couldn't be happier with this app and the support I received.

beaquaculture

Sep 03, 2024  on Shopify

Assistenza meravigliosa! Velocità di risposta molto elevata! Lydia ha risposto a tutti i miei dubbi e le mie domande, guidandomi nella completa configurazione! Estremamente preparata e professionale! 10+

RiftGlow

Sep 03, 2024  on Shopify

great app and the asistent tiana was great and helped me in everything i needed

Mes Jolis Cristaux

Sep 01, 2024  on Shopify

Très réactifs et de bonne aide, merci !

Gam3 Escape

Aug 31, 2024  on Shopify

Pamela was extremely helpful in getting our ap set up. She helped with importing our customers and points and helping navigate the app to set it up for use.

Training House Shop

Aug 30, 2024  on Shopify

Thanks to Audrey for all her help. Made it all very easy to navigate.

SCANPAN Japan Official Store

Aug 30, 2024  on Shopify

The support team responds quickly to any issues, which is very reassuring. I highly recommend this app. Thanks, Mia san!

HomeBless Apparel

Aug 29, 2024  on Shopify

great support, very helpful, tiana was great

Merkaba

Aug 28, 2024  on Shopify

Joy is helping building loyalty for our brand. I'm currently using the free version, and still it's super complete and customizable. I contacted the customer service twice, and both times they were super friendly and helpful! I 100% recommend this app, and look further to try the full version.

The Argus Collection

Aug 28, 2024  on Shopify

Your team has been very helpful with getting the Joy program up and running. Thank you to everyone who helped us work through our issues.

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