Taranker.Com Logo
Joy Rewards & Loyalty Program logo

Customer reviews: Joy Rewards & Loyalty Program

Joyio is a Shopify app designed to enhance customer engagement through gamification and rewards. This review covers its features, pricing, and real user experiences to help merchants decide if it’s the right fit for their store.

Reviews (2,053)

Overall rating
4.9

What Merchants Think

The "Joy Rewards & Loyalty Program" app has garnered highly positive feedback from merchants. They appreciate its user-friendly design, extensive features, and seamless integration, making it a top choice for enhancing customer loyalty. The app is especially lauded for its exceptional customer support team, which is frequently highlighted for quick response times and helpful assistance in setting up and resolving issues.

Key Strengths

  • Excellent customer support, with specific praise for team members like Hana, Audrey, and Damian.
  • Easy to set up and user-friendly interface.
  • Comprehensive features, including VIP tiers and integration options with platforms like Shopify.
  • Great value for money, particularly in comparison to competitor apps.
  • Highly customizable to fit diverse business needs and enhance brand alignment.

Common Concerns

  • Some users experience a learning curve and need initial setup assistance.
  • Documentation could be more comprehensive, leading to increased dependency on customer support.
  • A few technical issues reported, including slow loading times on the admin side.
  • Rare instances of significant functionality issues, such as store integration problems.

Final Thoughts

Overall, the "Joy Rewards & Loyalty Program" is well-received by users as an effective tool for managing loyalty programs. Its strong customer support and rich feature set make it a reliable choice for businesses looking to enhance customer engagement and retention. While some minor concerns are noted, they are often overshadowed by the app's benefits and excellent service provided by its support team.

Warsan

Oct 17, 2024  on Shopify

App is great and has most of the feature but its pricy. Btw thanks hana for customer support

HomeStonePeace

Oct 15, 2024  on Shopify

Support team and Dev Team are very helpful! Especially Sonny, Jade, Audrey many other members from support team. Thank you! One of the the easiest add-on apps that we have used.

EMF Boutik

Oct 15, 2024  on Shopify

I’m impressed by Joy Rewards for their exceptional support and great feature list. I dealt with Sonny, Emily, Alyssa, Kevin, Tracy and Hana all people who were incredibly responsive, knowledgeable, and resolved issues promptly not to mention I didn't have to go thru the pain of explaining my issue again and again. (JOY they need a raise). The range of features they offer is both comprehensive and user-friendly. Highly recommend them for outstanding service and support!

Amour de Chanvre

Oct 15, 2024  on Shopify

Merci Hana pour votre aide.

Caleb B. Quashen International

Oct 14, 2024  on Shopify

I have yet to utilize this app to it's full capabilities but the support upon setup was completely handled for me by Hana. She did a great job walking me through the process and performing most of the setup tasks herself. This app has a lot of clever features that I am excited to add to our new site.

IVRAH

Oct 14, 2024  on Shopify

DEINELOCKEN

Oct 13, 2024  on Shopify

Technical support and customer service at Joy are great - quick response time and friendly staff! Sonny helped me to manage the widgets and theme settings quickly! We are happy to have chosen Joy!

ClickyCaps

Oct 12, 2024  on Shopify

Hana is so professinoal, she basically solved my problem in no time at all, thanks a lot!!

Pak Shift

Oct 11, 2024  on Shopify

I love the service this app is providing as well as the customer service. The staff of them are so good. I got a staff member named Audrey, who helped me out in all thing setting up program, designing it, instructing me! they are too good,

TasteBudds.

Oct 09, 2024  on Shopify

Audrey and Maison has assisted me on everything I have questions on regardless if it was free plan or pro plan. Very responsive, very helpful, very worthy to invest for e-commerce :D

Performance Audio

Oct 09, 2024  on Shopify

Always great support and our customers love it. Thanks!

Schuhbidu24

Oct 09, 2024  on Shopify

Great Value for a very reasonable price. Support is competent and always available. Thanks!

Jenny Hayley

Oct 08, 2024  on Shopify

Easy to use and navigate, amazing support - Audrey is super helpful, highly recommend!

Lernitoys

Oct 08, 2024  on Shopify

Great customer service, Hana was very helpful and resolved my issue within minutes :)

Bubbles & Balms

Oct 07, 2024  on Shopify

Audrey was super helpful with getting the loyalty program setup and launched in a matter of minutes! Thank you :)

Vitamin Tree

Oct 06, 2024  on Shopify

Great app, lots of features and customizations to choose from. We were confused about a few things, but contacting support was quick, and Audrey was very patient and helpful, going above and beyond to resolve our concerns. We're still on the free plan, but will definitely upgrade to unlock even more features!

Nillary

Oct 06, 2024  on Shopify

I had the pleasure of working with Hana today regarding my inquiries with Joy App, and I couldn't be happier with the support I received. Hana was incredibly helpful, attentive, and quick to provide clear and thorough answers to all my questions. Her professionalism and friendly demeanor made the entire experience seamless and stress-free. I truly appreciate her dedication and efficiency. Thank you, Hana, for your outstanding support!

Rovsun

Oct 06, 2024  on Shopify

Very nice, high cost performance, good service

SNEAKERS OF WISDOM

Oct 05, 2024  on Shopify

Prakash helped me so much!!!

tahaniboutique

Oct 05, 2024  on Shopify

very good emily

Scroll to Top