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Customer reviews: Joy Rewards & Loyalty Program

Reviews (1,971)

Overall rating
4.9

What Merchants Think

The "Joy Rewards & Loyalty Program" app has garnered highly positive feedback from merchants. They appreciate its user-friendly design, extensive features, and seamless integration, making it a top choice for enhancing customer loyalty. The app is especially lauded for its exceptional customer support team, which is frequently highlighted for quick response times and helpful assistance in setting up and resolving issues.

Key Strengths

  • Excellent customer support, with specific praise for team members like Hana, Audrey, and Damian.
  • Easy to set up and user-friendly interface.
  • Comprehensive features, including VIP tiers and integration options with platforms like Shopify.
  • Great value for money, particularly in comparison to competitor apps.
  • Highly customizable to fit diverse business needs and enhance brand alignment.

Common Concerns

  • Some users experience a learning curve and need initial setup assistance.
  • Documentation could be more comprehensive, leading to increased dependency on customer support.
  • A few technical issues reported, including slow loading times on the admin side.
  • Rare instances of significant functionality issues, such as store integration problems.

Final Thoughts

Overall, the "Joy Rewards & Loyalty Program" is well-received by users as an effective tool for managing loyalty programs. Its strong customer support and rich feature set make it a reliable choice for businesses looking to enhance customer engagement and retention. While some minor concerns are noted, they are often overshadowed by the app's benefits and excellent service provided by its support team.

Barkily Australia

Sep 21, 2024  on Shopify

Great service from Hana that helped to resolve my issues so promptly! I'm glad to have chosen Joy as our rewards program!

FormTech

Sep 20, 2024  on Shopify

Tiana was very very helpful and fast. Thank you

Yummy Beauty

Sep 20, 2024  on Shopify

Great app and super fast assistance! Great team

godoggiestyle

Sep 18, 2024  on Shopify

Alyssa was wonderful! Very patient and helped me with all 10 questions I had. The support team immediately jumped in to fix an issue I was having in my store. So glad to be using this for my rewards program. I have used several others in the past and this one is wonderful for the cost and the support you receive.

FansBRANDS®

Sep 16, 2024  on Shopify

EN - Great app! It has depth and very customizable. We can translate all of our "text" to Hungarian. The team behind is very reliable, and they have very fast response time. They can also make customisations for us! HU - Mindenkinek csak ajánlani tudom, szuperül testre lehet szabni és minden szöveget le tudtunk benne fordítani Magyarra. A csapat az app mögött nagyon reszponzív és segítőkész csapat van. Emelett ha valamilyen egyedi kinézetet szeretnél abban is tudnak segíteni.

Happy Earth Tea

Sep 15, 2024  on Shopify

Been working with Joy multiple months now. We have been very satisfied with how things work here, including the seamless POS experience. Today we had some issues with changing layout of the app and Lydia was quick to respond and walk us through the process. Great experience!

Cool&Simple

Sep 15, 2024  on Shopify

We launched our new loyalty program with Joy, Kevin was very helpful with my many technical questions! The response from customer service is usually very fast, which is really appreciated.

A-List Fragrances

Sep 13, 2024  on Shopify

Audrey has been very responsive and helpful. She seemed very knowledgable and patient.

Sincerely Valentine

Sep 12, 2024  on Shopify

Excellent & quick service from Tiana!

Gold Fever Hair

Sep 12, 2024  on Shopify

Have not started using the app yet as we're still customising it. We have some usual requests and the team, in particular Kevin, have been outstanding in accommodating our requests so far! Can wait to get started. Thanks team :)

FKSP

Sep 11, 2024  on Shopify

Pretty easy to setup, especially if you have some familiarity with code. Didn't love the design of the loyalty page out of the box, but again, I was able to customize it exactly as I needed ('cause I know Liquid, HTML, CSS, etc.) What you get in the free tier is pretty substantial. Definitely enough to get you up and running with rewards. We'll be upgrading to the second tier account type soon. Their support team is quick and great.

Trend Cycle

Sep 11, 2024  on Shopify

Audery

7 Day Glow

Sep 11, 2024  on Shopify

William did a great job fixing an error that was giving me trouble. Their customer support is very quick. Moving from a different reward app was easy.

Food Packaging Direct

Sep 11, 2024  on Shopify

It's a great app with a fantastic customer service. Tiana was a wonderful help. I recommend.

The Mystical Moons

Sep 10, 2024  on Shopify

Audrey has been amazing with her customer service. We have been using this app for over a year and have no issues.

Retra Nutrition

Sep 10, 2024  on Shopify

Great and fast support from Lydia. Had a question about some customization and she helped me instantly.

Chok Chok Beauty

Sep 10, 2024  on Shopify

Thank you for change my points! Thank you Lydia and Raymond

Naturh

Sep 10, 2024  on Shopify

Love the app! It's easy to set up and use. The customer service team is fast, responsive, and reliable. Thank you CS Lydia, for her incredible help in resolving the issues on my website. Highly recommend it for anyone looking for a smooth experience!

RAREE AND ROYAL

Sep 09, 2024  on Shopify

Thank You "Hana" For Your Valuable Support. It Was Really Easy To Set Up Things. Thanks A Lot.

Dave's Meal Prep

Sep 09, 2024  on Shopify

Customer service agent Hana was very helpful when setting up my account

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