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Customer reviews: Joy Rewards & Loyalty Program

Reviews (1,971)

Overall rating
4.9

What Merchants Think

The "Joy Rewards & Loyalty Program" app has garnered highly positive feedback from merchants. They appreciate its user-friendly design, extensive features, and seamless integration, making it a top choice for enhancing customer loyalty. The app is especially lauded for its exceptional customer support team, which is frequently highlighted for quick response times and helpful assistance in setting up and resolving issues.

Key Strengths

  • Excellent customer support, with specific praise for team members like Hana, Audrey, and Damian.
  • Easy to set up and user-friendly interface.
  • Comprehensive features, including VIP tiers and integration options with platforms like Shopify.
  • Great value for money, particularly in comparison to competitor apps.
  • Highly customizable to fit diverse business needs and enhance brand alignment.

Common Concerns

  • Some users experience a learning curve and need initial setup assistance.
  • Documentation could be more comprehensive, leading to increased dependency on customer support.
  • A few technical issues reported, including slow loading times on the admin side.
  • Rare instances of significant functionality issues, such as store integration problems.

Final Thoughts

Overall, the "Joy Rewards & Loyalty Program" is well-received by users as an effective tool for managing loyalty programs. Its strong customer support and rich feature set make it a reliable choice for businesses looking to enhance customer engagement and retention. While some minor concerns are noted, they are often overshadowed by the app's benefits and excellent service provided by its support team.

TasteBudds.

Oct 09, 2024  on Shopify

Audrey and Maison has assisted me on everything I have questions on regardless if it was free plan or pro plan. Very responsive, very helpful, very worthy to invest for e-commerce :D

Performance Audio

Oct 09, 2024  on Shopify

Always great support and our customers love it. Thanks!

Schuhbidu24

Oct 09, 2024  on Shopify

Great Value for a very reasonable price. Support is competent and always available. Thanks!

Jenny Hayley

Oct 08, 2024  on Shopify

Easy to use and navigate, amazing support - Audrey is super helpful, highly recommend!

Lernitoys

Oct 08, 2024  on Shopify

Great customer service, Hana was very helpful and resolved my issue within minutes :)

Bubbles & Balms

Oct 07, 2024  on Shopify

Audrey was super helpful with getting the loyalty program setup and launched in a matter of minutes! Thank you :)

Vitamin Tree

Oct 06, 2024  on Shopify

Great app, lots of features and customizations to choose from. We were confused about a few things, but contacting support was quick, and Audrey was very patient and helpful, going above and beyond to resolve our concerns. We're still on the free plan, but will definitely upgrade to unlock even more features!

Nillary

Oct 06, 2024  on Shopify

I had the pleasure of working with Hana today regarding my inquiries with Joy App, and I couldn't be happier with the support I received. Hana was incredibly helpful, attentive, and quick to provide clear and thorough answers to all my questions. Her professionalism and friendly demeanor made the entire experience seamless and stress-free. I truly appreciate her dedication and efficiency. Thank you, Hana, for your outstanding support!

Rovsun

Oct 06, 2024  on Shopify

Very nice, high cost performance, good service

SNEAKERS OF WISDOM

Oct 05, 2024  on Shopify

Prakash helped me so much!!!

tahaniboutique

Oct 05, 2024  on Shopify

very good emily

My Store

Oct 05, 2024  on Shopify

Good customer support. Nice made Loyality program!

happyhoof.no

Oct 04, 2024  on Shopify

Just started using the loyalty program after testing multiple others. Great value and fantastic support and onboarding help from Hana and Anivia. :)

Faris

Oct 03, 2024  on Shopify

Perlamuse

Oct 03, 2024  on Shopify

Provides incredibly enthusiastic support and is user-friendly and applicable

Anaqa Inspired

Oct 02, 2024  on Shopify

very helpful support team from Abby and Andrew

Nailana™

Oct 02, 2024  on Shopify

Application efficace et un service compétent et rapide (big up a Audrey)

SYRS - シルズ

Oct 02, 2024  on Shopify

비용이 합리적이며 제가 찾던 기능이 모두 있는 유일한 서비스였습니다. 이제 세팅해서 잘 모르겠지만 좀 더 써보고 리뷰를 남기고자 합니다. Thanks to Emily.

Thomas 'Cocky' Hunter

Oct 01, 2024  on Shopify

Excellent support on all 3 of the apps from this company, chat is very fast and the apps excellent value! Allowing cooperation within the admin has been very fast and professional, Nolan one of the support guys took little more than 2 hours to implement an edit to our theme once we asked him.

TULIP N TURTLE

Oct 01, 2024  on Shopify

Today, I installed two apps from Avada i.e. Air and Joy. Thanks to the excellent support received from HANA. DEEPA

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