Joyio App Review: Features, Pros & Cons for Shopify

Customer reviews: Joy Rewards & Loyalty Program

Joyio is a Shopify app designed to enhance customer engagement through gamification and rewards. This review covers its features, pricing, and real user experiences to help merchants decide if it’s the right fit for their store.

Reviews (2,053)

Overall rating

4.9

5

511
4

23
3

2
2
1

13

What Merchants Think

The "Joy Rewards & Loyalty Program" app has garnered highly positive feedback from merchants. They appreciate its user-friendly design, extensive features, and seamless integration, making it a top choice for enhancing customer loyalty. The app is especially lauded for its exceptional customer support team, which is frequently highlighted for quick response times and helpful assistance in setting up and resolving issues.

Key Strengths

Excellent customer support, with specific praise for team members like Hana, Audrey, and Damian.
Easy to set up and user-friendly interface.
Comprehensive features, including VIP tiers and integration options with platforms like Shopify.
Great value for money, particularly in comparison to competitor apps.
Highly customizable to fit diverse business needs and enhance brand alignment.

Common Concerns

Some users experience a learning curve and need initial setup assistance.
Documentation could be more comprehensive, leading to increased dependency on customer support.
A few technical issues reported, including slow loading times on the admin side.
Rare instances of significant functionality issues, such as store integration problems.

Final Thoughts

Overall, the "Joy Rewards & Loyalty Program" is well-received by users as an effective tool for managing loyalty programs. Its strong customer support and rich feature set make it a reliable choice for businesses looking to enhance customer engagement and retention. While some minor concerns are noted, they are often overshadowed by the app's benefits and excellent service provided by its support team.

Pepaloves

Nov 24, 2024 on Shopify

Amazing APP and amazing support!! Thak you Hana for helping me with the settings!!

Claura

Nov 24, 2024 on Shopify

I totally LOVE Joy Rewards & Loyalty Program!!! It has all the features and integrations with other apps that I want. The customer support are really proactive (Audrey and Doris did a fantastic job helping me setting up the app). So far I don't have any complaints, and will definitely continue using Joy as my default solution for rewards and loyalty feature.

Tasha's Top Frames

Nov 23, 2024 on Shopify

So far so good! Little bit of a learning curve, but the support team has been absolutely wonderful. It's 2AM where I am, and Damian was quick to respond and answer my questions. I feel confident that we made the right choice with Joy.

Supersell

Nov 22, 2024 on Shopify

All Good.

Conatural

Nov 21, 2024 on Shopify

Good experience

stili

Nov 20, 2024 on Shopify

Great customer service.

CASAGIN.COM

Nov 19, 2024 on Shopify

I needed to contact support to configure the app, I found "Hana" very kind and helpful, who solved my problems in a short time.

StoicBeauty

Nov 18, 2024 on Shopify

The friendly customer service is always at my finger tips to walk to me through anything I need help with, shout out to Audrey!

FitnesWatch

Nov 18, 2024 on Shopify

I really enjoy it

Sharlaım

Nov 17, 2024 on Shopify

Je suis entrain d'installer l'application, Hana est adorable et m'aide à tout configurer, j'espere que je serais satisfaite de cette application

Kaunein

Nov 17, 2024 on Shopify

Super vraiment parfait merci à Audrey !! :)

Eco Blend Sustainable Clothing

Nov 16, 2024 on Shopify

got help right away

ShadowCrafts Studio

Nov 15, 2024 on Shopify

So far so good. Needed assistance setting up the loyalty page and Hana was quick and efficient.

MomentsOfFame

Nov 15, 2024 on Shopify

Could not be better! Great app, great functionality and great support! Special thanks to Hana, who was quick to help!

Azurlis™ Botanical Skin Care

Nov 15, 2024 on Shopify

Audrey and Anivia were very helpful in helping integrate Joy into our Shopify Site!

FamiliaList

Nov 14, 2024 on Shopify

Support was really helpful especially Sonny who went extra mile to answer all my requests.

Otantik Home

Nov 14, 2024 on Shopify

SKINICIAN

Nov 13, 2024 on Shopify

Consistently one of the most efficient live chat support teams I've ever encountered. They respond quickly every time & are always a great help. Damian and Andrew helped me today with an issue & it was done so quickly!

THE LIMELY

Nov 12, 2024 on Shopify

This app is fantastic, both in terms of functionality and support. It’s not only easy to use but also offers implementations that perfectly suit my website. For any challenging implementations, the support team responded promptly and effectively. Special thanks to Hana, Raymond, and the technical team!

Mideast Grocers

Nov 12, 2024 on Shopify

Great app and support. Thank you!