Joyio App Review: Features, Pros & Cons for Shopify

Customer reviews: Joy Rewards & Loyalty Program

Joyio is a Shopify app designed to enhance customer engagement through gamification and rewards. This review covers its features, pricing, and real user experiences to help merchants decide if it’s the right fit for their store.

Reviews (2,053)

Overall rating

4.9

5

511
4

23
3

2
2
1

13

What Merchants Think

The "Joy Rewards & Loyalty Program" app has garnered highly positive feedback from merchants. They appreciate its user-friendly design, extensive features, and seamless integration, making it a top choice for enhancing customer loyalty. The app is especially lauded for its exceptional customer support team, which is frequently highlighted for quick response times and helpful assistance in setting up and resolving issues.

Key Strengths

Excellent customer support, with specific praise for team members like Hana, Audrey, and Damian.
Easy to set up and user-friendly interface.
Comprehensive features, including VIP tiers and integration options with platforms like Shopify.
Great value for money, particularly in comparison to competitor apps.
Highly customizable to fit diverse business needs and enhance brand alignment.

Common Concerns

Some users experience a learning curve and need initial setup assistance.
Documentation could be more comprehensive, leading to increased dependency on customer support.
A few technical issues reported, including slow loading times on the admin side.
Rare instances of significant functionality issues, such as store integration problems.

Final Thoughts

Overall, the "Joy Rewards & Loyalty Program" is well-received by users as an effective tool for managing loyalty programs. Its strong customer support and rich feature set make it a reliable choice for businesses looking to enhance customer engagement and retention. While some minor concerns are noted, they are often overshadowed by the app's benefits and excellent service provided by its support team.

parmaxfashion

Dec 13, 2024 on Shopify

Amazing App with Amazing customer service who guide you step by step in every kind of request

Style Niche Boutique

Dec 11, 2024 on Shopify

Our customers love the simplicity of the reward program. Easy to understand and easy to use!! :)

Fallopian Tube Formula

Dec 10, 2024 on Shopify

This is a great app! My customers love it and it has brought me in quite a bit of sales so it's a win win! I love when I can make my customers happy and Joy does that. Also, I reached out to support today and Audrey was so very helpful and made sure everything was just right. She also had an awesome personality and felt more like a friendly chat than a boring professional one. 10 stars for Audrey! And Joy!

Spielefürst

Dec 10, 2024 on Shopify

App is miles better than any app out there and the support by Hana is amazing!

Stride Yoga

Dec 10, 2024 on Shopify

Hana was wonderful in satisfying my requests in some customization. Awesome job!!!

Fullers Shop

Dec 10, 2024 on Shopify

Hana was amazing she helped solve my issues and I can't wait to start selling to the USA and become a great drop shipping store!

Tantara

Dec 09, 2024 on Shopify

Hana was so great! She helped me edit the layout and format of my page in the theme editor, reached out to the devs for me and was communicative throughout the whole process. Answered all of my questions and was so helpful the whole time.

LPC

Dec 09, 2024 on Shopify

great support of Jasmine

The Gas Station Tx

Dec 08, 2024 on Shopify

Prakash Is a LIFESAVER and I cannot wait to grow my business with the help of JOY! (:

Tuju

Dec 08, 2024 on Shopify

Quick support. Very nice

Moni Jewellery

Dec 08, 2024 on Shopify

We migrated from other app ,and found out that the function provided by joy is Comprehensive and easy to use. The customer service is friendly and helpful, their instructions are clear. Shout out for Audrey and Hana, both of you did a great job !

Feliks Skincare

Dec 07, 2024 on Shopify

Awesome app and has plenty of functionality on the free plan for new businesses getting started. Amazing, quick support from Audrey when I got stuck configuring a widget too.

DR. HOODOO®

Dec 06, 2024 on Shopify

By far the most reliable and user-friendly rewards program on Shopify. Every time I've reached out for support they responded quickly and solved my issue. Jasmine quickly added a feature I was missing and was very helpful. Can't beat this app for the price.

Glamorouspeachboutique

Dec 05, 2024 on Shopify

abby was amazing and very helpful

Vitatex

Dec 05, 2024 on Shopify

Excelente servicio, excelente soporte técnico

Thornton’s VIP Princess Boutique

Dec 05, 2024 on Shopify

Abby was super amazing and helping me, very speedy and very helpful and polite thankyou Abby! x

Sketchus

Dec 04, 2024 on Shopify

I have never experienced such exceptional customer service before. I’m not very tech-savvy, but a wonderful girl named Hana helped me resolve every issue and answered all my questions. With this level of dedication, I truly believe this app deserves to be ranked number one in Rewards & Loyalty Programs. Thank you so much!

BODY TREE NATURALS PRIVATE LIMITED

Dec 04, 2024 on Shopify

Hello Beautiful Boutique

Dec 04, 2024 on Shopify

Joy is an awesome program. Sonny helped me when I had questions and concerns.

FreshMate

Dec 04, 2024 on Shopify

I was helped by Hana. She was very nice and give me support imediately.