Customer service Hana responded very promptly and helped me solve some problems.

Audrey was very helpful in assisting with the payment calculator settings for the loyalty / point program.

Im not sure how the app is yet - as I've only just started using it! but the support is EXCELLENT

Huge shout out to Daniel for all his help! He was there for me every step of the way and definitely went above and beyond in making sure I had everything I needed. I transitioned from Square POS to Shopify POS earlier this year, and I knew that one of the biggest hurdles would be converting our loyalty program over. We had 14,000 loyalty customers, so there was absolutely no way we could do it manually. I did research on 13 different loyalty apps (and downloaded most of them to test them out) because our customers loved the way our Square loyalty program was set up. About 85% of our transactions are in-person, and it was very important to get everything as close to the old system as possible. Joy was the only app that was customizable enough, yet simple enough, to match exactly what we needed. Because of the awesome features, we were able to revamp our program while still keeping the old rewards redemption process in place. It has been a fantastic experience! We went 2 months without a loyalty program and our sales decreased about 5-10% from the previous year. When we brought it back, our numbers went back to normal. Joy is a powerful system and it's keeping our customers satisfied - there's no doubt about it!

Just getting set up. The instructions for setting up everything are great and the support from the wonderful folks at Avada has be excellent!

Switching to Joy from our previous app was an easy and seamless process. The support team has been incredibly helpful and responsive throughout the entire transition. We’re very happy with the experience so far!

Unreal customer support from Hana, super friendly, efficient, and uses her initiative to help you set up and get the most out of the app

I've been using Joy on several stores, and it's by far the best app for what it does. The customer service is outstanding! If you're hesitating, just give it a try—you'll see for yourself. Thank you, Joy! (Special thanks to Hana for the amazing support.)

Amazing app! The support is extremely helpful and responsive. Every time I asked a question, they were right on top of it. The features offered in the free and lower paying plan is just what you need to get going. You can definitely scale up with this app as well. It is truly worth the investment.

good app, good support, does what it needs to

the support is great, still testing the app

Audrey is great, i have a range of their apps and she assisted me in all of them, great support from the Avada team, thank you

Hana was extremely responsive and professional throughout our interaction. Highly recommended!

Experiencia muy positiva con Hana, me ha ayudado a resolver mis dudas.

Amazing service. Sonny was brilliant and honestly deserves some credit. As a business owner I would want to know if one of my employees treated my customers the way I was helped by Sonny! Brilliant app and worth every penny!

Sonny was really helpful and made things easy

Good functionality even on the free version. The customer service and tech support is very good. Abby was really helpful and managed to sort out the issue in a timely manner.

Super complete app and with an amazing support team. Special mention to Damian, who gave me the perfect solution to a need in my store.

I had a couple questions for the Joy team about the app. I was chatting with Audrey and she answered all of my questions, fast. Audrey even helped me with customized and setup all the features I asked for to get my rewards program started for my company. I do not do reviews very often when I do, its for good reason. I highly recommend this app because of the ease of use and the staff. Thank you Audrey!!! A+ service.

Very easy to use. Tech support is great. Thank you Sonny & Jasmine