Joyio by Avada is a Shopify app designed to boost customer loyalty through rewards, referrals, and gamification. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.
Hana was fantastic at sorting a small issue super quickly. Very impressed at the speed of support!
WigzByBellaLyn
Jan 12, 2026
on
Shopify
The app is exactly what I have been looking for. I love the small, yet impactful features, such as the points wallet feature that allows customers to see how many points they can receive per purchase. Also the customer service team is amazing.
Provence Connection
Jan 11, 2026
on
Shopify
Finally an app that lets me build a referral program without limitations, even on the free plan. I even received personal and incredibly dedicated support to get everything set up. A huge thank you to Rosie!
TasteBudds
Jan 09, 2026
on
Shopify
Hana has assisted me on everything I have questions on regardless if it was free plan or pro plan. Very responsive, very helpful, very worthy to invest for e-commerce :D
Fook Ming Tong
Jan 09, 2026
on
Shopify
The app has many good features and can fit most eshop.
CS (especially Hana) is really helpful on all our question and bugs fixing.
I can get all support from them. Thank you so much.
KOSPET Smartwatch Online Shop
Jan 08, 2026
on
Shopify
Commonwealth Running Co.
Jan 06, 2026
on
Shopify
Hana was extremely helpful with helping my business migrate over loyalty points from a different loyalty program :)
Neutral Ground
Jan 06, 2026
on
Shopify
Hana was so helpful with guiding me through an issue!
AMNIKI
Jan 06, 2026
on
Shopify
I've started using Joy, and the customer service reps are fantastic. Hana has been really helpful in answering my questions and making customisations that suit my store. Looking forward to using the app long term.
AROMATIC HEAVEN
Jan 06, 2026
on
Shopify
Audrey from Joy support saved the day!
Issues resolved:
- Fixed loyalty points glitch
- Helped with rewards program setup
- Answered all my questions patiently
Joy app itself is amazing too - loyalty program boosted sales!
Marylise Mirabelli
Jan 05, 2026
on
Shopify
A great loyalty app. Easy enough to use, with a lot of features and ways to customize to your brand's image. Thanks to Audrey for her help to setup the program before the launch! Hopefully this reward program will be a success!
Montber Professional Brand
Jan 05, 2026
on
Shopify
Great App and greatest Hana help
Coconut Ave
Jan 04, 2026
on
Shopify
Abby was very helpful!
Rizing Rivers
Jan 03, 2026
on
Shopify
lighting fast support. Shout out to hana. I wish they enable other advance features on the basic plan.
CHOIR
Jan 01, 2026
on
Shopify
Thank you to Audrey for her patient and friendly support. The setup process was clearly explained, and the overall service experience was excellent.
Cpourtoi.Net
Jan 01, 2026
on
Shopify
Very good app. Support and onboarding are perfect.
HB Profumerie
Dec 31, 2025
on
Shopify
Ottima app, stabile e con tante funzionalità disponibili.
Molto apprezzabile che sia disponibile anche in Italiano e possa essere utilizzata sia per il webstore sia su Shopify POS.
Il supporto è super gentile e si mette subito in moto quando c'è un problema. Sonny, Audrey, Hana, and Alyssa hanno sempre risposto in modo veloce e professionale a tutte le mie domande e richieste di supporto.
Complessivamente molto contenti.
BunnyHill Concept
Dec 29, 2025
on
Shopify
Great app! Joy delivers powerful features and has been a smooth experience overall. Huge thanks to Hana for amazing support and helping me get everything set up perfectly.