Joyio by Avada is a Shopify app designed to boost customer loyalty through rewards, referrals, and gamification. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.
A solid loyalty app — simple to use and backed by amazing support!
We chose Joy to power our loyalty program at Anton Loyal Companions, and we’re really happy with it. The app provides all the key features (points, rewards, referrals...) in a clean and easy-to-manage interface — even for non-technical users.
Special thanks to Audrey from the support team, who was incredibly helpful, patient, and efficient during the entire setup process. Thanks to her, everything works as expected: our customers can now access their loyalty page, track their points, and redeem rewards with no hassle.
We definitely recommend this app!
— Thierry
antonlc.com
Pimax Store
Jul 25, 2025
on
Shopify
Your insights help us serve you better. Thank you for your support!
Hana is the best
Adi Akshoy & Co.
Jul 23, 2025
on
Shopify
Audrey and Jade was awesome . They instantly and sponteniously helpmed me set up my Reward program. They are real team to work with
Soul Lady
Jul 22, 2025
on
Shopify
They helped a lot. Hana, Sonny, and others are all very fine. I'll continue to use joy, although there are some issues when setting up, but the support is timely and very helpful.
Schiaccia & Mangia
Jul 21, 2025
on
Shopify
Hana was a great help to me; without her, I wouldn't have been able to get the app working.
Helpful and professional!
Skin Revealing
Jul 20, 2025
on
Shopify
I love this app! Even with just the free version, it's packed with features that are super easy to use and customize. Huge shoutout to Jasmine from their support team—she helped me quickly place the rewards widget on the right side of my site, exactly how I wanted it. The support is amazing, and the app works perfectly with my store. I’m definitely considering upgrading to the paid version as I grow. Highly recommended!
Just Brew It Belleville
Jul 19, 2025
on
Shopify
They are extremely helpful. We have been using this program with Shopify for several years and think it caters to all our retail needs.
Redber Coffee
Jul 19, 2025
on
Shopify
Appalachian Standard
Jul 18, 2025
on
Shopify
MAIA MARIA
Jul 18, 2025
on
Shopify
Brilliant app so easy to install and start using even for less experienced tech people, works great with my Shopify store and even better customer service, very fast and great at helping you sort any problem out. Highly recommend!
Foley's
Jul 16, 2025
on
Shopify
Muy buen servicio de soporte.
Crooked Crown BC
Jul 15, 2025
on
Shopify
Hana was so helpful and helped me fixed my problem right away!
Aurea Luxury Lab
Jul 15, 2025
on
Shopify
I had an outstanding experience with the support team at Joy. They were incredibly kind, attentive, and impressively fast in their responses. They helped me set up the loyalty program in just a few steps and within only a few hours. Everyone I interacted with was polite, knowledgeable, and truly helpful — but what stood out the most was the speed and efficiency in solving even the smallest issues. That kind of support is priceless. A special thank you to Sonny for the exceptional assistance!
LePantalon
Jul 15, 2025
on
Shopify
Service client très réactif et rapide, je recommande !
FoldifyCase
Jul 15, 2025
on
Shopify
This app is the best app ever for loyalty program for your shopify store.
Customer service is outstanding; Hana was so supportive and helpful that helped me to solve most of the problem
Truedata
Jul 14, 2025
on
Shopify
Amazing app and amazing support
Bluecorn Candles
Jul 14, 2025
on
Shopify
Great loyalty program -- simple and affordable with awesome customer service
BeautyWellness.ca
Jul 14, 2025
on
Shopify
This app is wonderful. It is a critical component of our efforts to increase customer satisfaction and repeat purchases. It brings us a lot of value. We are especially impressed with the support from the Avada customer service and technical team.
NaturebyMK
Jul 13, 2025
on
Shopify
i want to the process than expected, I got help from Hana and she made it all better