The developer makes it seem like they plan to add new features, but they rarely add anything real. We have been using this for almost 2 years, and they have had the "Coming Soon" flag on a "Points Expiration" notification that whole time. The ability of this app is minimal in the function of a rewards program and will keep your ideas just as small. For instance, even though they have a referral program, you cannot offer points for it only straight discounts. If all you want is points when they buy, and the ability to offer discounts against those points, this handles that. Give out some points on a persons birthday too woohoo.

I have experienced ongoing issues with the Klaviyo API connection on the Joy app. Despite several weeks of attempts and multiple communications with their support team, there has been no progress. This delay has severely impacted our ability to effectively manage our email marketing campaigns, resulting in considerable losses. Responsiveness and problem resolution are critical for apps on Shopify, and unfortunately, Joy does not meet these standards. I cannot recommend this app until these critical issues are resolved.