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Customer reviews: Jotform AI Chatbot & Live Chat

Develop by Jotform Inc.

Reviews (11)

Overall rating
4.5

What Merchants Think

The "Jotform AI Chatbot & Live Chat" app has received overwhelmingly positive feedback from merchants. Users are particularly impressed by its seamless integration with Shopify, ease of use, and intuitive interface. The app is praised for simplifying the customer support process by providing comprehensive responses, thereby enhancing customer satisfaction and freeing up time for other tasks.

Key Strengths

  • Seamless integration with Shopify
  • User-friendly and intuitive interface
  • Easy setup and configuration
  • Effective AI training capabilities
  • Responsive and helpful customer support
  • Customization options for chatbot behavior

Common Concerns

  • Some users find the app slightly difficult to use initially

Final Thoughts

Overall, the "Jotform AI Chatbot & Live Chat" app is highly recommended for online businesses looking to enhance customer interaction through AI. Its strong set of features, easy setup, and reliability make it an essential tool, despite minor concerns regarding initial usability for a few users.

Die Stadtgärtner

Jul 02, 2025  on Shopify

Really easy to set up, easy to train and very helpful to our customers. Definitely 5 Stars!

Plastic Solutions (Aldridge) Ltd

Jul 02, 2025  on Shopify

Brilliant app and top-notch support, couldn’t be happier Can’t fault the Jotform App or the team behind it - absolutely spot on. It was incredibly easy to integrate with Shopify, and everything worked seamlessly right from the start. Training the AI bot is refreshingly straightforward. No faffing about with complicated flows or hours of setup like some others, it just works. The interface is clean, intuitive, and genuinely user-friendly. A proper plug-and-play solution for anyone looking to add AI to their store. A full 5-star experience, great app, great people. Highly recommended.

GoutandYou.com

Jul 01, 2025  on Shopify

I love Jotform, so far so good!! I have lots of content on my website and visitors ask questions and it provides smart comprehensive answers leaving them happy and saying "thank you"! It also does a great job answering all queries related to customer orders on my Shopify store and that leaves me with more time to do other stuff! Essential tool for any online business.

My Store

Jun 27, 2025  on Shopify

It was a great experience. I enjoyed every bit of it. It is user-friendly and very flexible. I love the fact that I am able to customize and train my AI chatbot to my taste.

My Store

Jun 26, 2025  on Shopify

This Shopify Jotform app is very convenient and easy to use, with great features all over the app, you can easily search for anything you find confusing with the help of the AI chatbox.

Wild Lotus

Jun 26, 2025  on Shopify

Vibe Home

May 26, 2025  on Shopify

excellent app, great ai chat features

The Beautree

May 24, 2025  on Shopify

It was very easy to setup, it is user friendly and is a very responsive AI agent.

FARMISTORE

May 23, 2025  on Shopify

The chatbot was very easy to use and customize. It come up with default configuration that help up deploy the chatbot quickly

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