Reviews: Jotform AI Chatbot & Live Chat

Customer reviews: Jotform AI Chatbot & Live Chat

Reviews (11)

Overall rating

5

12
4

1
3
2
1

2

What Merchants Think

The "Jotform AI Chatbot & Live Chat" app has received overwhelmingly positive feedback from merchants. Users are particularly impressed by its seamless integration with Shopify, ease of use, and intuitive interface. The app is praised for simplifying the customer support process by providing comprehensive responses, thereby enhancing customer satisfaction and freeing up time for other tasks.

Key Strengths

Seamless integration with Shopify
User-friendly and intuitive interface
Easy setup and configuration
Effective AI training capabilities
Responsive and helpful customer support
Customization options for chatbot behavior

Common Concerns

Some users find the app slightly difficult to use initially

Final Thoughts

Overall, the "Jotform AI Chatbot & Live Chat" app is highly recommended for online businesses looking to enhance customer interaction through AI. Its strong set of features, easy setup, and reliability make it an essential tool, despite minor concerns regarding initial usability for a few users.

RM Outpost

Aug 31, 2025 on Shopify

So far, this app has been a huge time saver. It provides accurate and useful information to our customers. Lots of options to customize the responses but pretty good out the gate.

American Tile Depot

Aug 27, 2025 on Shopify

I had some trouble upgrading my plan through Shopify since the discount wasn’t applying. It took a bit longer than expected, but Jotform eventually fixed the problem and honored the discount. Thank you for making it right — everything is working well now.

NEW STORE

Jul 15, 2025 on Shopify

ME GUSTA LO AGIL Y EFICIENTE QUE RESPONDE.

Die Stadtgärtner

Jul 02, 2025 on Shopify

Really easy to set up, easy to train and very helpful to our customers. Definitely 5 Stars!

Plastic Solutions (Aldridge) Ltd

Jul 02, 2025 on Shopify

Brilliant app and top-notch support, couldn’t be happier Can’t fault the Jotform App or the team behind it - absolutely spot on. It was incredibly easy to integrate with Shopify, and everything worked seamlessly right from the start. Training the AI bot is refreshingly straightforward. No faffing about with complicated flows or hours of setup like some others, it just works. The interface is clean, intuitive, and genuinely user-friendly. A proper plug-and-play solution for anyone looking to add AI to their store. A full 5-star experience, great app, great people. Highly recommended.

GoutandYou.com

Jul 01, 2025 on Shopify

I love Jotform, so far so good!! I have lots of content on my website and visitors ask questions and it provides smart comprehensive answers leaving them happy and saying "thank you"! It also does a great job answering all queries related to customer orders on my Shopify store and that leaves me with more time to do other stuff! Essential tool for any online business.

My Store

Jun 27, 2025 on Shopify

It was a great experience. I enjoyed every bit of it. It is user-friendly and very flexible. I love the fact that I am able to customize and train my AI chatbot to my taste.

My Store

Jun 26, 2025 on Shopify

This Shopify Jotform app is very convenient and easy to use, with great features all over the app, you can easily search for anything you find confusing with the help of the AI chatbox.

Wild Lotus

Jun 26, 2025 on Shopify

Vibe Home

May 26, 2025 on Shopify

excellent app, great ai chat features

The Beautree

May 24, 2025 on Shopify

It was very easy to setup, it is user friendly and is a very responsive AI agent.

FARMISTORE

May 23, 2025 on Shopify

The chatbot was very easy to use and customize. It come up with default configuration that help up deploy the chatbot quickly