When things work, they’re great (as you would expect any business to be). The problems arise when things go wrong. We’ve done literally thousands of orders over the last few years with JetPrint largely without issue and would be happy to have given them 4 stars. But over the last 6-8 weeks the service has become extremely poor for seemingly easy to fix matters, costing us financially and reputation wise and forcing us to now begin to send our orders elsewhere to be fulfilled. Most of the recent issues can be traced back to the JetPrint app and involve shipping addresses and how JetPrint label packages (or how they send the data to create the label). ISSUE 1: Company Name. If your customer shipping address includes a company name, for Shopify stores, JetPrint app will not obtain the company name from Shopify to use in the shipping address. This proves and issue for some addresses do not have a street number and rely on a house/property or Company name (our most recent examples have been in the UK). For example, the last mile carrier will have “Jones St, Bath BA1 0SE, UK” as the entire shipping address . Where in Jones st? who knows…. (well we would know if the name of the company was on the shipping label as the driver could then see the 10 ft sign in front of the buildings with the same company name). A month later and our customer is still without their order and we’ve had multiple of these. JetPrint advised that to include the company name as part of the shipping address automatically is not possible as it is “limited by Shopify” and “Shopify can't sync directly to JetPrint if it doesn't add this option” . However, this is false. Shopify CAN provide that information, however the problem is the JetPrint app does not fetch/request the company name when obtaining the shipping details. https://shopify.dev/docs/api/admin-rest/2024-10/resources/fulfillmentorder#resource-object ISSUE 2: Apartment/Unit Numbers This may just be an issue for Australian addresses. Recent example, customer provide address as per the Shopify address fields ie: Address 1 (house number and street name/type) : 23 Smith Road Address 2 (Apartment/Suite ): 7 Suburb, State, Postcode.: Sydney, NSW , 2000 These fields are replicated in JetPrint App. However, when the label is created, instead of showing the address as what would be considered the usual address convention for Australia which in this example would be: 7/23 Smith Road, Sydney, NSW, (Or even 23 Smith Road, Apt 7 Sydney, NSW) JetPrint creates the label as “23 Smith Road 7 Sydney NSW” causing confusion and failed deliveries from the carrier “Address not found/incorrect address” . When we spoke with the carrier they said they only had received the house number 23 (and no apartment number). When we raised this with JetPrint, the initial response was” the carrier was not sure if it was house number 23 or 7.” When we asked JetPrint again, they said “This situation may occur because the customer is not at home when the local carrier delivers to the local place “ - The cusotmer works from home and was awaiting this delivery and monitoring the tracking. The best bit was the final reply we had when JetPrint advised “We suggest the customer choose other addresses, famous ones that are easy to find, or the address of your home.”....So yeah, tell your customer to choose a more famous address., Or better yet, use yours (I assume we would then have to post it to the customer once we received it lol! ) ISSUE 3: JetPrint App Chat support Unable to create new chats for new issues. This has been raised weeks ago and still not fixed. Do you know how hard it its to sort through a chat looking for a particular issue? Such a colossal waste of time. JetPrint advised on their Facebook page that it was disabled to prevent bots creating new chats. Surely there are alternatives then disabling the new chat feature? You know, like only allowing your registered sellers create new chats? Especially after weeks of this how have you not found a solution? ISSUE 4: GPSR Have asked for details on GPSR (General Product Safety Regulation) for orders to the EU/Northern Ireland which came into effect on Dec 13 and have been advised “marketing are looking into it”. Its almost a month overdue and they’re only “looking into it”. Stores can be shut down by the host (Shopify/Etsy) etc if we do not comply. JetPrint – do better. I’d love to go back to mid-November when you provided your sellers some support given the thousands of orders we put through.

Consistant technical errors present your clients with an unpleasent experiance.

I am not happy with the design strategy. The designs don’t align well because there’s no auto fit or boundaries to put them in place. They slide all over the place. I was unsuccessful after a whole hour trying to mirror my shoe designs so no, I’m not satisfied with my experience.

Upgrade your app by adding click one Radio button to update the cost of the product. add one price change for all. Part two, add lock image into place. So it does not move.

All my products are showing as sold out, what? why? They are print on demand. I cant get anyone on support, do I just delete them???

At this point I would not recommend. Hi, I have redone the Hoodies, Codes as follows 8m5pcq7l , c5d7ldnc All these products were done on your app, and are listed in My Products with codes 7o7j46s4 & h8ob4c43 These are for an event so do what you can and refund me for what you can”t I need them for the 20/8/24 From: Lisa from JetPrint Print On Demand Sent: Monday, August 5, 2024 12:26 PM To: Brian Easton Subject: Re: I received this email, Hi here, for order O_240802_00544, we have n... No, we see that your design, but we noticed that these two sku(sku: 7o7j46s4_002、sku: h8ob4c43_007）don't have design, only have mockup, please send your design to us. We're here to help Reply directly to this email or through our Messenger ________________________________________ Powered by Intercom I designed in you APP and you are going to make me miss my deadline

Their automated system charged me 3 times what i was supposed to pay for an order. The customer service is useless. The automated chat is completely useless. The didn't answer my questions and did not resolve my problem even when i sent them pictures with proofs. They robbed me over $120 dollars! Beware!

Never received a tracking update for the item, my account always stated "in production" 3 weeks after the order was placed. When the item finally arrived ANOTHER BRAND'S merchandize was with the product. I initially thought it was a joke: No Quality control, no accountability. Save your brand - partner somewhere else.