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Customer reviews: Invoice Falcon

Develop by Shopify
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Reviews (268)

Overall rating
4.6

What Merchants Think

Overall, merchants appreciate the ease of use and functionality of Invoice Falcon. The customer support is frequently highlighted as responsive and proactive, which enhances the overall experience of using the app. Merchants value the app's ability to create professional invoices quickly and efficiently, which is essential for their business operations. However, some concerns about occasional technical issues and feature limitations are noted.

Key Strengths

  • Responsive and proactive customer support.
  • Ease of use and quick setup.
  • Professional and customizable invoice templates.
  • Compliance with EU B2B invoice requirements.
  • Effective solution for replacing manual processing.

Common Concerns

  • Occasional technical errors, such as issues downloading invoices.
  • Lack of ability to save specific prices for certain customers.
  • Requests for additional features or improvements.
  • Perception of the app as primarily focused on pricing.

Final Thoughts

Invoice Falcon is generally well-received for its user-friendly design and reliable customer support, making it a valuable tool for many businesses. While there are some technical concerns and desired features, the app's strengths in providing a straightforward invoicing solution and swift support response outweigh the drawbacks for most users.

Sabertrio

Jan 21, 2026  on Shopify

Reported issued was resolved very switfly and Mia was very quick in explaining the issue and provided the solution very switfly.

FrancoisLambert.One

Jan 08, 2026  on Shopify

We had a discrepancy between Shopify orders and Falcon invoices, but Mohammad resolved it quickly, along with a small tax display issue. Overall, it’s a good app that works well and offers good support.

Classy Lashes

Jan 05, 2026  on Shopify

Handig, zelf bepalen voor wie je een factuur genereert!

Altias by Velobike Innovation

Dec 16, 2025  on Shopify

Invoices are extremely customisable through an easy-to-use interface. I've been using them for a few years now and the last year or so they have performed very reliably (previous to that there was the odd syncing error). Customer service is happy to help with any questions / issues, I have contacted them twice now and they were friendly and fast.

UrbaniTerre

Dec 14, 2025  on Shopify

Very useful and the customer service is fast. Thanks a lot.

Rohner Parts Store

Nov 20, 2025  on Shopify

Great solution for sending PDF invoices not offered by shopify. Occasionally updates cause minor bugs but the support team responds quickly and correct issues extremely quickly (every time it has been minutes not even hours). Great support!

Beata Heuman

Nov 19, 2025  on Shopify

Rippa-Europe

Nov 14, 2025  on Shopify

Nice App

onkron.es

Oct 21, 2025  on Shopify

FRACTEL

Oct 20, 2025  on Shopify

Great app for invoicing, offers all the tools you would like to see, from currency to email automation based on tags. Recommend!

Molly Morgan Wines

Jul 07, 2025  on Shopify

We required a unique change to Invoice Falcon as an Australian business to remove the VAT field. I requested the change and within a few business days the team had updated their software to make it possible as they understood our business requirement. Really happy with the response and service from the team. Thank you!

O-Pap Style

Apr 09, 2025  on Shopify

Great service and very easy to use for professional looking invoices!

Rohner Parts Store

Apr 04, 2025  on Shopify

Great option for sending out a Standard invoice that is not offered in the basic shopify plan.

Galaxy Lighting

Apr 02, 2025  on Shopify

Really useful app. I needed it to create quotes for my shop. Very simple to use. Also I had a positive engagement from the slcustomer service side after I encounter a set up issue.

Moasure EU

Mar 05, 2025  on Shopify

Great customer service

Olcay Gulsen NL

Jan 21, 2025  on Shopify

Thou

Dec 29, 2024  on Shopify

Shaival was very helpful :)

Barlovento de Biar

Nov 11, 2024  on Shopify

Easy to setup and professional looking template. Quick support response.

Josatech IT Supplies

Nov 07, 2024  on Shopify

Really easy to use app and support responds very quickly. Invoices fully capable for EU invoice B2B requirements.

Curcama

Nov 04, 2024  on Shopify

Der Kundenservice ist sehr nett.

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