### What Merchants Think Merchants' feedback on the "InsureShield Package Protect" app is notably mixed. While some users appreciate the app's features and the claim process, others are frustrated by technical issues and customer support challenges. Initial impressions are positive for some merchants, with effective claim processing and professional service; however, persistent technical glitches and unresponsive support had tarnished the overall experience for others. ### Key Strengths - Easy to use interface and overall integration. - Quick and straightforward claim processing. - Professional and responsive customer support in certain instances. - Provides peace of mind with effective package protection and insurance. - Valuable additional protection against package theft. ### Common Concerns - Technical issues and glitches affecting functionality. - Slow and unhelpful customer support response times for some users. - Random skipping of shipments leading to uninsured packages. - Unexpected increase in rates and inability to negotiate them. - Non-reimbursement of shipping costs for lost or damaged shipments. ### Final Thoughts "InsureShield Package Protect" has been beneficial for many merchants by providing essential package protection and a reliable claims process. However, the experience is marred for some users due to unresolved glitches and inadequate customer support. Businesses considering this app should weigh these factors and be prepared for potential technical and support-related issues.