### What Merchants Think
Merchants' feedback on the "InsureShield Package Protect" app is notably mixed. While some users appreciate the app's features and the claim process, others are frustrated by technical issues and customer support challenges. Initial impressions are positive for some merchants, with effective claim processing and professional service; however, persistent technical glitches and unresponsive support had tarnished the overall experience for others.
### Key Strengths
- Easy to use interface and overall integration.
- Quick and straightforward claim processing.
- Professional and responsive customer support in certain instances.
- Provides peace of mind with effective package protection and insurance.
- Valuable additional protection against package theft.
### Common Concerns
- Technical issues and glitches affecting functionality.
- Slow and unhelpful customer support response times for some users.
- Random skipping of shipments leading to uninsured packages.
- Unexpected increase in rates and inability to negotiate them.
- Non-reimbursement of shipping costs for lost or damaged shipments.
### Final Thoughts
"InsureShield Package Protect" has been beneficial for many merchants by providing essential package protection and a reliable claims process. However, the experience is marred for some users due to unresolved glitches and inadequate customer support. Businesses considering this app should weigh these factors and be prepared for potential technical and support-related issues.
LOZURI
May 02, 2024
on
Shopify
The entire team and process is very professional and has helped us cover damage and losses - both of which insurance directly filed with carriers would often not pay out. No issues, just a couple of small bumps with the app but it has since gotten better!
AAA Craft Wire
Apr 20, 2024
on
Shopify
muy buena y muy rapida la resolucion de casos de reclamos, Fue muy buena decision de nuestra compañia tomar la cobertura de seguro de envios. gracias por atencion. Mil veces recomendado
Charmboxmen
Apr 18, 2024
on
Shopify
Absolutely love using this app, it's so easy to use and customer support is top notch. Thank you very much.
Olfactoryfactoryllc
Apr 15, 2024
on
Shopify
A solid 5 stars, really good insurance for our orders, it's been around 2months we are using this and also the customer support is great they reply with a day or so
Beaded Blondes Wholesale
Jan 29, 2024
on
Shopify
We really like using the Insure Shield app on shopify to protect our packages. They have been a life saver for our wholesale and retail site. Making a claim is easy & the agents are very responsive.
Prolisok
Jan 18, 2024
on
Shopify
It is easy to work with this app. However, I was skeptical at the beginning. Now we have quick replies to our queries.
VOELEN
Nov 14, 2023
on
Shopify
Fantastic support! They are a great team to work with. I needed a bit of code adjustments and they responded and fixed the issue immediately. Thank you!
Budget Billiards Supply
Apr 28, 2023
on
Shopify
As a company that relies on the timely delivery of packages, we are confident in InsureShield's package insurance. Their straightforward claim process and reliable payment of claims ensure that our bottom line will not suffer from any unforeseeable losses. Moreover, the added protection against package theft through their app is a valuable benefit that provides us with peace of mind, and ensures our customers' satisfaction. In short, InsureShield's package insurance is an invaluable product that helps us mitigate risks, protect our business interests, and maintain the highest level of customer service. I can't overstate how highly I recommend this app!
Bunn Gear
Mar 21, 2023
on
Shopify
Great experience with them on getting our products out. We appreciate the service and will continue working with them in the future.
The Hive Experience
Apr 13, 2021
on
Shopify
App was seamless to integrate and having the ability to customize our products coverage is a nice touch overall. Satisfied with my customer's claim experience as well.
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