6.5
InsureShield Package Protect logo

InsureShield Package Protect

Free plan available

All carrier shipping protection including at checkout

Multi-carrier coverage
Checkout cart protection
Fast claim payments
Automated coverage rules
24/7 claim tracking
56 Reviews
6.5

About InsureShield Package Protect

Built by UPS Capital Insurance Agency Inc.

Email :

[email protected]

Address

35 Glenlake Parkway NE, Atlanta, GA, 30328, US

Website Support Portal Privacy policy Tutorial FAQ Document

Introduction Video

Description

Insure shipments and get claims paid quickly so you can drive repeat sales and positive reviews.

Get peace of mind with pay-as-you-go protection for shipping mishaps like damage, loss, & porch-pirated theft. Set up rules to automatically cover your orders. Give customers the ability to protect their orders at checkout or elect coverage for them should they opt out. With claims typically paid in a matter of days, easily track them 24/7 & pay your monthly invoice via an online portal. Package protection charges are applied to fulfilled orders based on your preferences.

Get peace of mind with pay-as-you-go protection for shipping mishaps like damage, loss, & porch-pirated theft. Set up rules to automatically cover your orders. Give customers the ability to protect their orders at checkout or elect coverage for them should they opt out. With claims typically paid in a matter of days, easily track them 24/7 & pay your monthly invoice via an online portal. Package protection charges are applied to fulfilled orders based on your preferences. more
  • Multi-carrier package coverage against loss, damage, and porch pirated theft
  • Flexible rules to protect all or certain shipments based on value, SKU, or geo
  • Enable checkout cart coverage & allow customers to elect package protection
  • Improve customer experience w. fast refunds/reorders due to fast claim payments
  • Get dedicated support for your shipping protection & claims questions

Pros

  • Comprehensive package protection against damage, loss, and theft
  • Pay-as-you-go model offers flexibility
  • Ability to set rules for automatic order coverage based on value, SKU, or location
  • Customers can elect to add protection at checkout, enhancing their purchasing experience
  • Claims are typically paid in a matter of days, contributing to customer satisfaction through fast refunds or reorders
  • 24/7 tracking of claims with an online portal for easy invoice payment
  • Dedicated support for shipping protection and claims questions

Cons

  • Potential for rapid increase in insurance rates without warning after filing claims
  • No flexibility or negotiation in bringing down increased rates
  • Insurance charges might be applied to the full MSRP value even if the product was bought at a discount or on sale
  • Some users experienced minor bumps with the app initially

Rating And Reviews

Conquest Auto Parts

Sep 30, 2024  on Shopify

This app started off great. Unfortunately, over the past few months it has turned into hot garbage. The transactions won't even load no matter how many times I refresh the page. We're still getting charged for transactions, and we can't even see them at all. Shipments are being skipped over, allowing packages to not receive insurance coverage randomly. We're out several claims that were supposed to be covered automatically and can't be covered now because their system just skips covering random orders for no reason. Support used to be good as well. Unfortunately, when you send a support request. It takes about a week to get a reply and the person that replies can't even help you. They act as a go between between you and the actual tech support people, and it takes about a week each time for a response and the problem is not resolved ever. The app is completely broken, yet they will continue to charge you for transactions that you can't even see. And even when you could see them, they would just skip over random shipments, so when you go to file a claim, they don't have to pay because it doesn't show to be insured. You can't even dispute it with them because all you see is a charge on your credit card for the month of transactions, but you can't see if that transaction was even covered because the app is broken. I can no longer recommend this app.

EmieJames

Aug 28, 2024  on Shopify

DON'T WASTE YOUR TIME!!! Customer support is AWFUL!!! I have reached out for a week now for assistance and no one is helping or getting back to me, the phone number listed to call is "disconnected". Very disappointed. I had high hopes for this app. Will be looking for another option.

Horizon Motorsport

May 08, 2024  on Shopify

Was great for first couple of months. If you actually need to use the insurance (i.e. file claims) they will rapidly increase your rates with no warning. They also won't allow you to negotiate or bring down your rates once they do this. They will also charge insurance for full MSRP value on products, even if the customer received a discount, or the item was on sale at the time. There's a lot of work needed, but it worked well for us in the beginning.

LOZURI

May 02, 2024  on Shopify

The entire team and process is very professional and has helped us cover damage and losses - both of which insurance directly filed with carriers would often not pay out. No issues, just a couple of small bumps with the app but it has since gotten better!

AAA Craft Wire

Apr 20, 2024  on Shopify

muy buena y muy rapida la resolucion de casos de reclamos, Fue muy buena decision de nuestra compañia tomar la cobertura de seguro de envios. gracias por atencion. Mil veces recomendado

Charmboxmen

Apr 18, 2024  on Shopify

Absolutely love using this app, it's so easy to use and customer support is top notch. Thank you very much.

Olfactoryfactoryllc

Apr 15, 2024  on Shopify

A solid 5 stars, really good insurance for our orders, it's been around 2months we are using this and also the customer support is great they reply with a day or so

Exquisite Designs Home Décor

Feb 21, 2024  on Shopify

I've had the app installed on both my shopify stores and have been using it for a few months now. The app itself glitches a lot. They need to work on that. Additionally, you have to click on too many different options to find the one thing you're looking for. It could be a bit more user friendly. My claims have been processed in a timely manner, and the filing process itself is super easy. The only thing I don't like is you don't get reimbursed for the shipping cost, meaning what you paid to ship the package that either got lost or damaged, even though 1000% of the time it's UPS's fault. I don't think that's fair at all because I now have to pay for shipping once again to send the customer a replacement. So the initial shipping cost should be reimbursed too. Customer service is 5 stars for me. Patrick and Charles are super friendly, helpful, and responsive. Overall, I am satisfied with the app. I now have peace of mind knowing that if my customer's packages are missing or damaged, I can be confident that UPS capital will reimburse me for it, minus the shipping cost.

TCP Pro Racing

Feb 03, 2024  on Shopify

App has some glitches but has gotten better since we first installed it. Pretty good about being able to get ahold of someone and follow through is also pretty good.

Beaded Blondes Wholesale

Jan 29, 2024  on Shopify

We really like using the Insure Shield app on shopify to protect our packages. They have been a life saver for our wholesale and retail site. Making a claim is easy & the agents are very responsive.

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