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Customer reviews: inkFrog for eBay

Develop by inkFrog, Inc

Reviews (463)

Overall rating
4

What Merchants Think

Overall, merchants find "inkFrog for eBay" to be a useful tool for integrating their eBay listings and managing inventory. The app is appreciated for its ease of use and reliable performance, but there are significant concerns that need addressing. While some customers praise the app's ease of listing and inventory synchronization, others have faced challenges, especially with SKU mapping and auction functionalities.

Key Strengths

  • Easy and clear product listing process
  • Reliable synchronization of inventory, often in near real-time
  • Strong customer support with helpful guidance
  • Template features enhance eBay listings without extra costs

Common Concerns

  • Issues with SKU mapping, causing incorrect eBay linkages
  • Bugs in auction functionality, as reported by some merchants
  • Problems with new shipping profiles causing order cancellations
  • Delayed resolution of bugs and feature updates
  • Some listings fail, necessitating improvements in reliability

Final Thoughts

While "inkFrog for eBay" proves to be an effective solution for many merchants looking to simplify their eBay integrations, it is hindered by some notable drawbacks related to mapping and support delays. Continued improvement and responsiveness on these fronts could significantly enhance its utility for users.

Moore Parts

Mar 07, 2024  on Shopify

UPDATE..... We used inkfrog initially on BigCommerce and now Shopify and sadly I have discovered a SIGNIFICANT issue that Inkfrog should fix right away. Apparently, it only uses partial skus to match up ebay listings. Why would any software only look for partial sku match to link a listing when a sku is unique down to it's last digit or letter? Sadly my mass import linked several of my 6000 skus to the incorrect ebay listings and this could not be undone. My only option is to go through each listing one by one and unlink and fix it. The support on inkfrog is wonderful but the development based on this major flaw needs to be addressed. Why bother if the sku mapping is that inaccurate? Once I get all of my listings fixed, the software does manage them well. BUT....BEWARE as initial mapping is ineffective and may create a big mess to fix.

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