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Customer reviews: inkFrog for eBay

Develop by inkFrog, Inc

Reviews (463)

Overall rating
4

What Merchants Think

Overall, merchants find "inkFrog for eBay" to be a useful tool for integrating their eBay listings and managing inventory. The app is appreciated for its ease of use and reliable performance, but there are significant concerns that need addressing. While some customers praise the app's ease of listing and inventory synchronization, others have faced challenges, especially with SKU mapping and auction functionalities.

Key Strengths

  • Easy and clear product listing process
  • Reliable synchronization of inventory, often in near real-time
  • Strong customer support with helpful guidance
  • Template features enhance eBay listings without extra costs

Common Concerns

  • Issues with SKU mapping, causing incorrect eBay linkages
  • Bugs in auction functionality, as reported by some merchants
  • Problems with new shipping profiles causing order cancellations
  • Delayed resolution of bugs and feature updates
  • Some listings fail, necessitating improvements in reliability

Final Thoughts

While "inkFrog for eBay" proves to be an effective solution for many merchants looking to simplify their eBay integrations, it is hindered by some notable drawbacks related to mapping and support delays. Continued improvement and responsiveness on these fronts could significantly enhance its utility for users.

blue crab furniture co

Feb 15, 2025  on Shopify

when i first started using this app it was absolutely incredible for my needs & my business. HOWEVER im sad to say ink frog desperately needs to be updated. i lost out on dozens of orders, items wont list to ebay and products do not update or sync correctly. this app has great potential but ONLY IF there is a update to correct their system

Dibleys

Feb 06, 2025  on Shopify

Have tried other apps to link to ebay. This one works really well. I needed some guidance to work out how to sell just one variant from a product on Shopify, but email support was really good. THank you!

Valuxery

Jan 05, 2025  on Shopify

says auction is supported but it doesnt work, wasted 7 hours of my time today with thsi shit app. Its displayed but its soo buggy, It dont work !!

gilbertdrives

Apr 09, 2024  on Shopify

I think InkFrog works well with eBay as the back up is good, listing new items is easy and you can follow your selling progress. Each step of the way is easily explained.

Moore Parts

Mar 07, 2024  on Shopify

UPDATE..... We used inkfrog initially on BigCommerce and now Shopify and sadly I have discovered a SIGNIFICANT issue that Inkfrog should fix right away. Apparently, it only uses partial skus to match up ebay listings. Why would any software only look for partial sku match to link a listing when a sku is unique down to it's last digit or letter? Sadly my mass import linked several of my 6000 skus to the incorrect ebay listings and this could not be undone. My only option is to go through each listing one by one and unlink and fix it. The support on inkfrog is wonderful but the development based on this major flaw needs to be addressed. Why bother if the sku mapping is that inaccurate? Once I get all of my listings fixed, the software does manage them well. BUT....BEWARE as initial mapping is ineffective and may create a big mess to fix.

Giggle Novelties

Feb 28, 2024  on Shopify

Great company! Great customer service as the people that work for InkFrog really care. I am very happy with them and you will be also if you join with them

RLO Tech

Dec 17, 2023  on Shopify

I do love this app and it makes my eBay life so much easier bringing the orders into Shopify. But there is one major issue, you need to sync the shipping settings FROM eBay and stop creating new ones, this is one major bugbear for me and is causing me a lot of hassle, along with changing items which I correct in eBay. I'm haing to cancel orders or also take the hit on the chin when someone purchases something I do not ship to. Please, please, please, import the shipping profiles from eBay and do not generate new profiles which are causing so much hassle. I also love the template features but it would be very handy to have more Shopify fields available in the templates, maybe some freeform fields too, this would greatly improve the template operations for me.

Kariethio

Dec 06, 2023  on Shopify

What I love about the inkFrog for eBay app is that it's so easy and clear to list products, I chose it because it helped me easily list my products and made my job easier. I would say it would be nice to have it fixed. Out of the many products listed, most of the products fail. If this can be fixed then the app will be a nice and simple app.

Green Alternatives

Oct 28, 2023  on Shopify

Did not work for my long established store - disappointed as I had high hopes but sales just did not happen - I think we got 1

NE Cycle Shop

Oct 09, 2023  on Shopify

I been a longtime customer and generally happy with app. For the past 9 weeks I am having issues mapping new products and also pictures not transferring. They said the developers are aware of the issue. It's been 9 weeks and no fix. When is someone going to care enough to fix the problem. Is this the way inkfrog is telling me to go some where else!!!! nothing should take 9 weeks to fix. WAKE UP INFROG

Lidia's Bags

Sep 08, 2023  on Shopify

I have used InkFrog for many of my stores. It is faster than the other ones in synching inventories, almost instant really, which is amazing. I don't really care about processing orders on Shopify, because eBay offers the best prices on postage, but inkfrog offers these great templates to make my eBay listings stand out without spending additional money. I love InkFrog and it is always reliable. .

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