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Customer reviews: GRIN Influencer Marketing

Develop by Grin, Inc.

Reviews (31)

Overall rating
4.2

What Merchants Think

Overall, merchants are quite pleased with "GRIN Influencer Marketing." The app is frequently praised for its comprehensive suite of tools that greatly assist in managing and scaling influencer marketing efforts. Many find it indispensable for efficient operations, especially when integrated with Shopify, as it streamlines communication and order management with creators. While some users have highlighted issues and unmet expectations, the majority see GRIN as a valuable investment for growing their brand and managing influencer relationships effectively.

Key Strengths

  • Seamless integration with Shopify for easy order handling and management.
  • Comprehensive analytics to accurately track KPIs and campaign ROI.
  • Robust suite of features for managing creator relationships and campaigns.
  • Efficient tools for communication and professional interaction with influencers.
  • Responsive customer support and helpful account representatives.
  • Facilitation of bulk email campaigns and influencer outreach.

Common Concerns

  • Occasional bugs and issues that require support intervention.
  • Partnership tool hiccups and issues with effectiveness.
  • Concerns about unmet expectations and deceptive sales tactics by some users.
  • Lack of certain functionalities like selecting shipment options during order fulfillment.
  • Complaints about the curated lists feature not meeting standards.

Final Thoughts

"GRIN Influencer Marketing" is highly regarded for its broad range of impactful features, particularly in the realm of influencer and creator management. Despite some concerns about specific functionalities and sales practices, it remains a favored choice for many brands seeking to enhance their influencer marketing strategies. Its integration with Shopify and supportive customer service further contribute to its appeal as a comprehensive and useful tool in the industry.

Cool as a Cucumber

Apr 08, 2024  on Shopify

A Master Class in Deception and Underperformance Grin deceived us throughout the sales process, hiding critical information, overselling the platform, and getting us to sign a 12-month contract with auto-payments that are impossible to stop, even when scammed. We're left with a tool that fails to meet our needs and doesn't deliver what was promised. Their "Curated lists" feature, touted as a white-glove service for creator search, is laughable. The team puts in minimal effort, delivering irrelevant or duplicate influencers. The promised robust discovery tool doesn't exist; they recently added a few search filters that are ineffective. Grin is a resource drain, creating problems instead of solving them. They excel at cold selling and misleading demos, coercing small businesses into a 12 month contract. The reality is far from what's promised. Avoid Grin and save yourself the frustration and wasted money. You'll likely end up trapped in a long-term contract for a product that fails to deliver.

100X Equine, LLC

Mar 22, 2024  on Shopify

Don't waste your money, what the sales person says the software does and what it actually does are 2 different things.

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