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Customer reviews: ICU• In Cart Upsell Cross‑sell

Develop by In Cart Upsell

Reviews (587)

Overall rating
4.9

What Merchants Think

Overall, merchants find "In Cart Upsell & Cross Sell" to be a highly effective tool for enhancing their stores' performance. The app is praised for its simplicity, effectiveness, and the exceptional customer service that accompanies it. Merchants highlight how the app contributes to increasing average order values and appreciate the diligent and responsive support team.

Key Strengths

  • Excellent customer support, noted as responsive and helpful.
  • Easy to use and implement.
  • Effective in increasing average order value (AOV).
  • Highly customizable to fit individual store needs.
  • Quick setup and configuration.

Common Concerns

  • The user interface could be improved for better user experience.
  • Some merchants experienced issues with theme compatibility.
  • Limited customization options for some advanced users.
  • Instances of billing issues when the app was deactivated.

Final Thoughts

"In Cart Upsell & Cross Sell" is well-regarded by merchants for its ability to effectively increase sales through upselling and cross-selling. The app is supported by a commendable customer service team, which contributes significantly to its positive reception. Despite some concerns with the user interface and customization capabilities, the app remains a valuable asset for boosting store revenue.

Amazingly Tan

Nov 03, 2024  on Shopify

I was very impressed with the customer service. I needed help and LaSandra was very responsive and went out of her way to make an adjustment so the app could work for what I needed. Very happy and definitely recommend.

Bunny & Co

Oct 28, 2024  on Shopify

I have used this app for a few months now to add a gift box in the cart page. It is so simple to set up and looks clean and neat - I had another app I installed interfere with it and the team at In Cart Upsell were so quick to help and they had it all sorted in no time at all (Thanks Lasandra!). Would absolutely recommend.

Een doosje vol liefde

Oct 27, 2024  on Shopify

Supervriendelijke en snelle service. De app net pas geïnstalleerd dus daar kan ik nog niet over oordelen. Maar de service is top!

Furre

Oct 05, 2024  on Shopify

Love this app. The customer support team has been excellent in making custom changes for us. Highly recommend this app. Easy way to increase your AOV!

GGG Activewear

Sep 12, 2024  on Shopify

so easy to use and customise to our carts design, great customer support too. Recommend it for sure.

VMAT

Sep 04, 2024  on Shopify

This app is fantastic, having everything needed to start selling adds-on a cross-selling. Lasandra provided outstanding support in helping us integrate the app with some minor adjustments to our theme. I’m thoroughly impressed with her assistance and the app's capabilities and flexibility. Highly recommended.

Hatcountry

Aug 08, 2024  on Shopify

We've just begun using this app but so far the support has been amazing. Lasandra worked throughout the day to get our widgets to match our theme exactly. Looking forward to seeing the increased order values!

Venera

Aug 04, 2024  on Shopify

Lasandra is awesome! She walked me through every step of the way and explained it simply so I could understand. Even when roadblocks came, she kept me updated throughout the entire process. In the end we got to our desired outcome. Big thanks to Lasandra, excellent customer service!

Sharpham Park British Organic Walnuts

Jul 15, 2024  on Shopify

Can't fault them! Lassandra and their dev team made some CSS alterations to help the cart addon match my website styling which looked great. I am so happy with the service and result of their work. How fenerous as I am on the paid version atm.

Minifigs.me

Jul 14, 2024  on Shopify

Really pleased with this app. It has some excellent features and the support team are very helpful and friendly. We have been in touch with support about some issues when setting up offers. They helped us resolve the issues very successfully.

Poppyseed Play

Jun 20, 2024  on Shopify

This is a great app with a good free option to start. Lasandra was an amazing help with ensuring that we are able to use this app for our existing theme (as it was not supported originally) I am so impressed by her service! Great company.

Roots Plants

Jun 05, 2024  on Shopify

Their support is awesome. But, their app UI interface should be upgraded more. Also, they can add more customization options there.

Futternasera

Jun 04, 2024  on Shopify

Sehr guter und schneller Support. Eine Ansprechpartnerin, die sofort alle Probleme und anliegend einwandfrei umgesetzt hat und auf Anhieb verstanden hat. Sie hat mir sehr viele Anliegen eingerichtet und das funktioniert jetzt Benutzerdefiniert einwandfrei. Kann ich nur jedem empfehlen :)

Deluvia

Apr 03, 2024  on Shopify

I haven't used this app a whole lot yet, but so far it has done what I needed it to and when I ran into things I didn't understand, they helped me promptly through chat.

Driveez

Mar 28, 2024  on Shopify

Very Good and competent Support. Lasandra Helped me out in any Question i had , and also came up with some better ideas. :) Thank you very much

EMD Online

Mar 26, 2024  on Shopify

Awesome team, they provide fantastic support and they are super helpful. Product works as expected and we couldn't be happier

Coast Guard for Life

Mar 21, 2024  on Shopify

Had been a customer for years on the multiple ecomm stores I own but had one that the app was deactivated. I reached out to support and told them I had no sales, app was deactivated, and was charged monthly. There response was when the theme was changed the app was not installed. NEVER CHANGED THE THEME. Couple hundred dollar lesson.

Cook & Nelson

Mar 19, 2024  on Shopify

The app is super easy to use and their support is second to none! I can't fault the support I have received. Vijay and Lasandra have been incredibly helpful!

BananaShoes

Mar 18, 2024  on Shopify

Really good app, tested with loads of others. This one is a good cost has everything you need and support are really helpful and quick to fix any issues if you have any. Highly recommend

Bombi Gear

Jan 29, 2024  on Shopify

Love this app and great customer service! They were able to resolve an issue I had quickly. Super helpful and a great app to add to our store!

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