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Customer reviews: ICU• In Cart Upsell Cross‑sell

Develop by In Cart Upsell

Reviews (1,002)

Overall rating
4.9

What Merchants Think

Overall, merchants find "In Cart Upsell & Cross Sell" to be a highly effective tool for enhancing their stores' performance. The app is praised for its simplicity, effectiveness, and the exceptional customer service that accompanies it. Merchants highlight how the app contributes to increasing average order values and appreciate the diligent and responsive support team.

Key Strengths

  • Excellent customer support, noted as responsive and helpful.
  • Easy to use and implement.
  • Effective in increasing average order value (AOV).
  • Highly customizable to fit individual store needs.
  • Quick setup and configuration.

Common Concerns

  • The user interface could be improved for better user experience.
  • Some merchants experienced issues with theme compatibility.
  • Limited customization options for some advanced users.
  • Instances of billing issues when the app was deactivated.

Final Thoughts

"In Cart Upsell & Cross Sell" is well-regarded by merchants for its ability to effectively increase sales through upselling and cross-selling. The app is supported by a commendable customer service team, which contributes significantly to its positive reception. Despite some concerns with the user interface and customization capabilities, the app remains a valuable asset for boosting store revenue.

Moody Fashion

Feb 25, 2025  on Shopify

This app left a lot of coding in my theme and so other app stopped working. My request to delete this code from the theme is being IGNORED since over 24h. Incredible support, very disappointed.

The Teal Turtle Boutique

Feb 04, 2025  on Shopify

Very excited to get this additional selling opportunity up! Lasandra is EXTREMELY HELPFUL in assisting in the process and even worked with her developers on a couple things to make sure our cart experience is a seamless as possible! Looking forward to great results. :)

Crafturday

Jan 28, 2025  on Shopify

This app is amazing!! Not only does it add to my bottom line (making more revenue through upsells) but support was EXTREMELY helpful. They don't ghost you like some other apps. I was having issues with images not displaying on the upsell popup and not being able to add the bundle to the cart. After sending me a collab request, they resolved it completely in a couple of hours. The staff is really attentive and makes me assured if something goes wrong, they can fix it. Highly recommend!!

Feather Lover Farms

Dec 09, 2024  on Shopify

Replied with help within seconds of me adding the app and not being able to activate it on my old theme store. They got it up and running for me in minutes. Great service and app.

Beautiful Hair Products & Accessories Store

Nov 25, 2024  on Shopify

Lasandra was awesome! She was very professional and had lots of product knowledge. I would only be able to set this app up with her help. I am excited to see if my revenue increases...if it does, I will upgrade! Thank you so much for your help!

Sylvan Design Co.

Nov 25, 2024  on Shopify

I had a lot of specific requests to get the app set up with some custom CSS to fit the style of my store, and the person helping me (Lasandra) was SO incredibly helpful, she was quick to respond and happy to make all of the changes I asked for. It's all running perfectly thanks to her!

Pink Pepper Co

Nov 24, 2024  on Shopify

Very helpful app, and the support is amazing! I just had an issue, that I caused, and support was there right away to save me! I could not be more happy.

Israel Home Store

Nov 17, 2024  on Shopify

used this on a bunch of sites I have but now I needed some more advanced help and the support was amazingly responsive helping with every step of configuration. highly recommend

SENTEUR EMIRATIE

Nov 10, 2024  on Shopify

The app is very effective and simple to use! Lasandra helped me a lot to customize it to optimize for conversion. Very good app and very good Customer service! I recommand this app to every people want to boost AOV easily!

La Coochie

Nov 10, 2024  on Shopify

It's a simple app that works well. Customer support is excellent, helping to ensure it shows up how you'd like on your site (even when your site is custom, like mine).

AmpKnee

Nov 05, 2024  on Shopify

Been using it for a while now and it has been great, quick and simple upsells to cart. Lasandra was helpful and answered in timely manner.

Amazingly Tan

Nov 03, 2024  on Shopify

I was very impressed with the customer service. I needed help and LaSandra was very responsive and went out of her way to make an adjustment so the app could work for what I needed. Very happy and definitely recommend.

Bunny & Co

Oct 28, 2024  on Shopify

I have used this app for a few months now to add a gift box in the cart page. It is so simple to set up and looks clean and neat - I had another app I installed interfere with it and the team at In Cart Upsell were so quick to help and they had it all sorted in no time at all (Thanks Lasandra!). Would absolutely recommend.

Een doosje vol liefde

Oct 27, 2024  on Shopify

Supervriendelijke en snelle service. De app net pas geïnstalleerd dus daar kan ik nog niet over oordelen. Maar de service is top!

Furre

Oct 05, 2024  on Shopify

Love this app. The customer support team has been excellent in making custom changes for us. Highly recommend this app. Easy way to increase your AOV!

GGG Activewear

Sep 12, 2024  on Shopify

so easy to use and customise to our carts design, great customer support too. Recommend it for sure.

VMAT

Sep 04, 2024  on Shopify

This app is fantastic, having everything needed to start selling adds-on a cross-selling. Lasandra provided outstanding support in helping us integrate the app with some minor adjustments to our theme. I’m thoroughly impressed with her assistance and the app's capabilities and flexibility. Highly recommended.

Hatcountry

Aug 08, 2024  on Shopify

We've just begun using this app but so far the support has been amazing. Lasandra worked throughout the day to get our widgets to match our theme exactly. Looking forward to seeing the increased order values!

Venera

Aug 04, 2024  on Shopify

Lasandra is awesome! She walked me through every step of the way and explained it simply so I could understand. Even when roadblocks came, she kept me updated throughout the entire process. In the end we got to our desired outcome. Big thanks to Lasandra, excellent customer service!

Sharpham Park British Organic Walnuts

Jul 15, 2024  on Shopify

Can't fault them! Lassandra and their dev team made some CSS alterations to help the cart addon match my website styling which looked great. I am so happy with the service and result of their work. How fenerous as I am on the paid version atm.

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