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Customer reviews: ICU• In Cart Upsell Cross‑sell

Develop by In Cart Upsell

Reviews (1,005)

Overall rating
4.9

What Merchants Think

Overall, merchants find "In Cart Upsell & Cross Sell" to be a highly effective tool for enhancing their stores' performance. The app is praised for its simplicity, effectiveness, and the exceptional customer service that accompanies it. Merchants highlight how the app contributes to increasing average order values and appreciate the diligent and responsive support team.

Key Strengths

  • Excellent customer support, noted as responsive and helpful.
  • Easy to use and implement.
  • Effective in increasing average order value (AOV).
  • Highly customizable to fit individual store needs.
  • Quick setup and configuration.

Common Concerns

  • The user interface could be improved for better user experience.
  • Some merchants experienced issues with theme compatibility.
  • Limited customization options for some advanced users.
  • Instances of billing issues when the app was deactivated.

Final Thoughts

"In Cart Upsell & Cross Sell" is well-regarded by merchants for its ability to effectively increase sales through upselling and cross-selling. The app is supported by a commendable customer service team, which contributes significantly to its positive reception. Despite some concerns with the user interface and customization capabilities, the app remains a valuable asset for boosting store revenue.

Fast Lane Spares

Apr 01, 2025  on Shopify

Amazing app & most importantly amazing support. I encountered a small glitch with the app/my store & the team were very quick to ammend the issue! A++

PressedByMakk

Mar 27, 2025  on Shopify

The app is very easy to use and if you are not super tech savvy like me their customer service is amazing! Super responsive and helpful!

Jakob Carter

Mar 26, 2025  on Shopify

Amazing app and the team were amazing at helping with all my little customisations I needed. Just an incredible app and team managing and running it. Highly recommend.

Urban Oreganics

Mar 20, 2025  on Shopify

Just got the app today, but so far it is exactly what I want. Lasandra was SO helpful in helping me add some CSS to customize the look. I have never had shopify app support offer so much help. Usually they tell you to hire a developer.

BonChoix

Mar 17, 2025  on Shopify

Perhaps the best assistance we have received in our decade of retailing. Super useful and the app looks great once settled!

lil sweet treat

Mar 12, 2025  on Shopify

A great app with even better support! Lasandra was amazing and helped with the set up and every question I had, even following up after we launched to ensure everything was working the way we liked. Highly recommend!

Moody Fashion

Feb 25, 2025  on Shopify

This app left a lot of coding in my theme and so other app stopped working. My request to delete this code from the theme is being IGNORED since over 24h. Incredible support, very disappointed.

The Teal Turtle Boutique

Feb 04, 2025  on Shopify

Very excited to get this additional selling opportunity up! Lasandra is EXTREMELY HELPFUL in assisting in the process and even worked with her developers on a couple things to make sure our cart experience is a seamless as possible! Looking forward to great results. :)

Crafturday

Jan 28, 2025  on Shopify

This app is amazing!! Not only does it add to my bottom line (making more revenue through upsells) but support was EXTREMELY helpful. They don't ghost you like some other apps. I was having issues with images not displaying on the upsell popup and not being able to add the bundle to the cart. After sending me a collab request, they resolved it completely in a couple of hours. The staff is really attentive and makes me assured if something goes wrong, they can fix it. Highly recommend!!

Feather Lover Farms

Dec 09, 2024  on Shopify

Replied with help within seconds of me adding the app and not being able to activate it on my old theme store. They got it up and running for me in minutes. Great service and app.

Beautiful Hair Products & Accessories Store

Nov 25, 2024  on Shopify

Lasandra was awesome! She was very professional and had lots of product knowledge. I would only be able to set this app up with her help. I am excited to see if my revenue increases...if it does, I will upgrade! Thank you so much for your help!

Sylvan Design Co.

Nov 25, 2024  on Shopify

I had a lot of specific requests to get the app set up with some custom CSS to fit the style of my store, and the person helping me (Lasandra) was SO incredibly helpful, she was quick to respond and happy to make all of the changes I asked for. It's all running perfectly thanks to her!

Pink Pepper Co

Nov 24, 2024  on Shopify

Very helpful app, and the support is amazing! I just had an issue, that I caused, and support was there right away to save me! I could not be more happy.

Israel Home Store

Nov 17, 2024  on Shopify

used this on a bunch of sites I have but now I needed some more advanced help and the support was amazingly responsive helping with every step of configuration. highly recommend

SENTEUR EMIRATIE

Nov 10, 2024  on Shopify

The app is very effective and simple to use! Lasandra helped me a lot to customize it to optimize for conversion. Very good app and very good Customer service! I recommand this app to every people want to boost AOV easily!

La Coochie

Nov 10, 2024  on Shopify

It's a simple app that works well. Customer support is excellent, helping to ensure it shows up how you'd like on your site (even when your site is custom, like mine).

AmpKnee

Nov 05, 2024  on Shopify

Been using it for a while now and it has been great, quick and simple upsells to cart. Lasandra was helpful and answered in timely manner.

Amazingly Tan

Nov 03, 2024  on Shopify

I was very impressed with the customer service. I needed help and LaSandra was very responsive and went out of her way to make an adjustment so the app could work for what I needed. Very happy and definitely recommend.

Bunny & Co

Oct 28, 2024  on Shopify

I have used this app for a few months now to add a gift box in the cart page. It is so simple to set up and looks clean and neat - I had another app I installed interfere with it and the team at In Cart Upsell were so quick to help and they had it all sorted in no time at all (Thanks Lasandra!). Would absolutely recommend.

Een doosje vol liefde

Oct 27, 2024  on Shopify

Supervriendelijke en snelle service. De app net pas geïnstalleerd dus daar kan ik nog niet over oordelen. Maar de service is top!

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