HumanTouch: Helpdesk & Chat

"Seamless customer support with AI and Shopify integration."

About HumanTouch: Helpdesk & Chat

Launched Jun 22, 2026

Built by Human Touch Technologies Inc.

Address

CAMBRIDGE, ON, CA

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Description

Customer Support Platform with Verified Human Agents & Transparent AI | Support your customers trust

We believe Customer Support should always have a HumanTouch. Our platform brings email & live chat messages into one Shopify-native inbox. View orders, issue refunds, and manage tickets in the simplest way possible. Save even more time with our AI assistant Hewie, who can help you pull order details in real-time and auto-draft responses. Edit & verify all AI-generated messages before hitting send. Handle repetitive inquires with automations, and save time with saved replies + internal notes.

Unified Inbox: Email, Chat & Social all in one place.
Live Chat: Respond to customers in real-time with real verified humans.
Transparent AI: verified human agents are supported by AI that learns your store
Knowledge Base: Easily publish self-serve articles to your knowledge base.
Automations & Saved Replies: Create selfserve options to decrease ticket volume.