What Merchants Think

The Hotjar Install app receives mixed reviews from merchants. Many appreciate the ease of setup and the valuable insights it provides into customer behavior, which aids in optimizing their stores. However, some users experience technical issues and confusion regarding the app's pricing and subscription model.

Key Strengths

• Easy to set up and quick to provide insights
• Offers valuable data on customer behavior
• Excellent customer service for most users
• Integrates well with Shopify, saving developer costs

Common Concerns

• Technical issues such as application errors and code problems
• Complicated user interface for some users
• Confusion and dissatisfaction with the pricing model and subscription process
• Issues with video accessibility and delivery

Final Thoughts

The Hotjar Install app is highly valued for its ability to provide detailed insights into customer interactions, making it a powerful tool for enhancing the shopping experience. Despite this, some users encounter technical difficulties and find the subscription process unclear, which may detract from its overall effectiveness for certain merchants.