Customer reviews: Hotjar Install

<h3>What Merchants Think</h3> <p>The Hotjar Install app receives mixed reviews from merchants. Many appreciate the ease of setup and the valuable insights it provides into customer behavior, which aids in optimizing their stores. However, some users experience technical issues and confusion regarding the app's pricing and subscription model.</p> <h3>Key Strengths</h3> <ul> <li>Easy to set up and quick to provide insights</li> <li>Offers valuable data on customer behavior</li> <li>Excellent customer service for most users</li> <li>Integrates well with Shopify, saving developer costs</li> </ul> <h3>Common Concerns</h3> <ul> <li>Technical issues such as application errors and code problems</li> <li>Complicated user interface for some users</li> <li>Confusion and dissatisfaction with the pricing model and subscription process</li> <li>Issues with video accessibility and delivery</li> </ul> <h3>Final Thoughts</h3> <p>The Hotjar Install app is highly valued for its ability to provide detailed insights into customer interactions, making it a powerful tool for enhancing the shopping experience. Despite this, some users encounter technical difficulties and find the subscription process unclear, which may detract from its overall effectiveness for certain merchants.</p>

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Reviews (90)

Overall rating

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What Merchants Think

The Hotjar Install app receives mixed reviews from merchants. Many appreciate the ease of setup and the valuable insights it provides into customer behavior, which aids in optimizing their stores. However, some users experience technical issues and confusion regarding the app's pricing and subscription model.

Key Strengths

Easy to set up and quick to provide insights
Offers valuable data on customer behavior
Excellent customer service for most users
Integrates well with Shopify, saving developer costs

Common Concerns

Technical issues such as application errors and code problems
Complicated user interface for some users
Confusion and dissatisfaction with the pricing model and subscription process
Issues with video accessibility and delivery

Final Thoughts

The Hotjar Install app is highly valued for its ability to provide detailed insights into customer interactions, making it a powerful tool for enhancing the shopping experience. Despite this, some users encounter technical difficulties and find the subscription process unclear, which may detract from its overall effectiveness for certain merchants.

Dermaclara

Jul 15, 2024 on Shopify

I highly recommend this app to fellow store owners. It took me no time at all to set up Hotjar, and now I have access to invaluable insights into customer behavior. The app ensures I never lose tracking of Hotjar so I can always be able to understand visitor behavior on my site.

Justine Haines

May 09, 2024 on Shopify

I am in love with this app! Best investment you will ever make for your small or medium business(maybe large too) Mine is small and it really helps me to understand the behaviors of my customers. Customer service is TOP! I had a bug and they fixed it in a day!

EzClothin

Dec 10, 2023 on Shopify

One of the worst apps on Shopify. Very complicated to use and slow to get page video results. They send you an email of the video which I find to be unnecessary when customers should be able to view the videos on the app. They have a monthly small fee which I didn't mind. But once connected to their website it says something completely different like you're using the free plan even though you're paying for a premium version on Shopify. When I reached out to customer service they said the fee paid Shopify is just to keep the app embedded/active. The real prenium version is what you purchase on their website. I think there's 2 of this app on Shopify, let me just say don't waste you time. Absolutely useless.

Petit Crayon

Sep 24, 2023 on Shopify

Very bad, your application has added a line of code that causes several home pages to open each time my website is loaded. This experience is very annoying for my visitors and detracts from the quality of my site.

Versa Treasures

Sep 09, 2023 on Shopify

Does not work, contacted the support, and nothing. Already installed the app 2 times, and everytime you open it, it says Error 400 Oauth error invalid_request: The redirect_uri is missing

Abita store

Jun 01, 2022 on Shopify

I love this app. If you want to have customer insights then use Hotjar. It provides a huge insight into customer activities. Thank you guy!!!

Grounded Panda

Sep 28, 2019 on Shopify

This app is a game changer. Seeing what the customer sees and how they react to the store gives you so much feedback on what you should do in order to increase the conversion rate. Really appreciate this app!

98 Coast Av.

Jul 26, 2019 on Shopify

Works perfectly. Very easy to setup. Definetively, Hotjar's the best tool for session recordings and heatmaps :)

ALASTIN Skincare®, Inc.

Sep 06, 2018 on Shopify

Allowed us to install Hotjar without getting charged an hour by our developer and is great to see association of Hotjar recordings to real Shopify users vs. typical anonymous IDs. Very helpful for customer service and UX planning.