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HiveChat ‑ Live Chat & Chatbot logo

HiveChat ‑ Live Chat & Chatbot

Develop by Shopify

$9.99-$29.99

/ Month
Free plan available

Streamline Shopify chats with customizable widgets, automation, and performance tracking.

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About HiveChat ‑ Live Chat & Chatbot

Launched May 08, 2026

Categories

Chat

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Add a storefront chat widget for customer questions. Resolve chats faster with rules and handoff.

HiveChat helps merchants answer shopper questions through a storefront chat widget and manage every conversation in Shopify admin. Merchants can customize the widget, set business hours and quick replies, create rule-based answers for common questions, recommend products in chat, hand conversations to staff, send follow-up emails when customers are offline, and review conversation, resolution, and satisfaction trends.

HiveChat helps merchants answer shopper questions through a storefront chat widget and manage every conversation in Shopify admin. Merchants can customize the widget, set business hours and quick replies, create rule-based answers for common questions, recommend products in chat, hand conversations to staff, send follow-up emails when customers are offline, and review conversation, resolution, and satisfaction trends. more
  • Answer common questions automatically with rule-based chat replies
  • Recommend products directly inside chat
  • Manage chats with assignment, notes, and canned replies
  • Follow up by email when customers leave the chat
  • Track conversations, escalations, clicks, and satisfaction

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