HiveChat helps merchants answer shopper questions through a storefront chat widget and manage every conversation in Shopify admin. Merchants can customize the widget, set business hours and quick replies, create rule-based answers for common questions, recommend products in chat, hand conversations to staff, send follow-up emails when customers are offline, and review conversation, resolution, and satisfaction trends.

• Answer common questions automatically with rule-based chat replies
• Recommend products directly inside chat
• Manage chats with assignment, notes, and canned replies
• Follow up by email when customers leave the chat
• Track conversations, escalations, clicks, and satisfaction