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Customer reviews: HidePay: Hide Payment Methods

Develop by Nextools

Reviews (318)

Overall rating
4.9

What Merchants Think

The app "HidePay: Hide Payment Methods" has generally received positive feedback from merchants. Many praise the app for its ease of use, seamless integration, and powerful customization features that effectively manage and modify payment options within their Shopify stores. A recurrent mention is the exceptional customer support provided by the HidePay team, with several users highlighting quick problem resolution and personalized assistance. However, there are a few reports of initial technical issues and less responsive support under certain circumstances.

Key Strengths

  • Intuitive and user-friendly interface.
  • Efficient customization of payment methods based on various conditions.
  • Excellent and responsive customer support team.
  • Seamless integration with Shopify, including for non-Shopify Plus users.
  • Cost-effective solution for businesses with different payment needs.

Common Concerns

  • Occasional technical issues during initial configurations.
  • Difficulty in reaching support in some instances.
  • Some users experienced app malfunctions that impacted store operations.

Final Thoughts

Overall, "HidePay: Hide Payment Methods" is highly regarded for its functionality and robust support service, making it a valuable tool for Shopify merchants needing payment method customization. Despite a few negative experiences, most users recommend the app for its efficiency and beneficial impact on ecommerce operations.

Boho Stitch

Apr 15, 2024  on Shopify

The best customer support! super helpful and very dedicated to create for features to cater to my needs thrilled with my experience with the app so far

Free Little Bees

Apr 13, 2024  on Shopify

The CS team provided timely and politely customer service even though problem is not resolved re: some restriction posted by Shopify. I would still recommend this apps and hopefully what I invested (I paid for annual plan) would cover those transaction fees that the business would have to pay without the help of this apps.

Nordd Copenhagen

Apr 04, 2024  on Shopify

Works well for hide/rename/sort payment methods! Thanks so much!

HARBOUR LIFESTYLE

Apr 02, 2024  on Shopify

This is an exceptional app which has recently undergone big improvements to its interface which makes it very easy to follow and implement payment rules. Highly recommend using it once migrated to extensibility checkout on shopify. I have to specifically mention Fabio who is a credit to the company and showed a very deep understanding of the app and shopify overall. He was more than happy to jump on a call immediately after my initial live chat enquiry. You don't get this level of service from the majority of apps in shopify. This is what separate the average apps from the best apps.

Kosen

Apr 02, 2024  on Shopify

Good plugin, easy to use and great customer service

Vip Shop Selene

Mar 28, 2024  on Shopify

Very good experience with customer care, the app is very good for shop that have many payments method. It's easy to use and very useful!

ANTIQURIOUS

Mar 25, 2024  on Shopify

No matter how small the problem was, he responded immediately and told me how to resolve it. Thanks to you, I was able to solve the problem.

Detomaso

Mar 21, 2024  on Shopify

maati crafts

Mar 21, 2024  on Shopify

The app was extremely helpful in meeting all my requirements and helping in customizing the checkout options. Andrea was extremely helpful and supportive in answering all my questions and resolving issues (even some not related to the app :) Thank you, super job!

Revolutionofficial

Mar 21, 2024  on Shopify

Andrea mi ha seguito passo passo per la configurazione dell'app

hw-homeware

Mar 20, 2024  on Shopify

Andrea is very helpful! The app is working smoothly

UPERFECT

Mar 18, 2024  on Shopify

It works very well. And the customer service is also very good. I recommand it!

onlinemarkat

Jan 17, 2024  on Shopify

Finally! We found an app that solved the payment available matter, we are working with multiple payment gateways, and we have multiple markets; we really need an app like HidePay; it works smoothly, and the support team is very helpful and friendly. Thanks a lot

Topologie Hong Kong

Jan 15, 2024  on Shopify

Andrea is very helpful and helped us on customizations on functions that helps showing specific payment method in POS locations so that each POS location can utilize the website in store (shown to customers on tablets) while creating the orders with manual payment methods.

Supplement Hub UK

Jan 02, 2024  on Shopify

I recently integrated the Hidepay app into my Shopify store, and I couldn't be happier with the results. This app has truly revolutionized the way I handle payments, providing a seamless and secure experience for both me and my customers. The user-friendly interface of Hidepay made the setup process a breeze. Within minutes, I was able to customize the app to fit my specific needs, offering a tailored payment solution for my e-commerce business. The flexibility and versatility of Hidepay ensure that it can adapt to a variety of business models, making it a valuable asset for any Shopify store owner. What truly sets Hidepay apart, however, is their exceptional customer service. I encountered a minor issue during the setup process, and the Hidepay support team was quick to respond and incredibly helpful. They not only resolved my problem promptly but also went above and beyond to ensure that I fully understood how to maximize the app's features. The dedication and professionalism of the Hidepay support team have left a lasting impression on me. It's evident that they prioritize customer satisfaction and are committed to providing top-notch assistance. In a world where customer service can make or break a business, Hidepay stands out as a shining example of excellence. Overall, I highly recommend the Hidepay app to any Shopify store owner looking for a reliable and efficient payment solution. With its intuitive interface and unparalleled customer service, Hidepay has become an invaluable asset to my business. Thank you, Hidepay, for not only creating an outstanding app but also for delivering exceptional customer support!

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