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Customer reviews: bexio

Develop by Shopify

Reviews (23)

Overall rating
3.7

What Merchants Think

The "Bexio Connector by Helvy" app is generally well-received by users, with particular praise for its functionality and outstanding support. Many users report significant time savings and enhanced productivity due to the app's capabilities. However, there are also a few concerns regarding specific functionalities and pricing.

Key Strengths

  • Exceptional customer support, noted for being responsive and implementing feature requests rapidly.
  • Ease of use and straightforward setup process.
  • Significant time savings and process automation, especially for document handling and synchronization tasks.
  • Seamless integration between Bexio and Shopify.
  • Frequent updates and continuous development to meet user needs.

Common Concerns

  • Issues with multicurrency functionality, particularly with CHF and EUR/USD exchanges.
  • Price considered by some users to be higher than expected, particularly when compared to desired market rates.
  • Bugs during subscription phases, such as being stuck in a free trial despite initiating a paid plan.

Final Thoughts

The "Bexio Connector by Helvy" app is highly effective for users seeking to automate tasks between Bexio and Shopify, with standout features being its ease of use, time-saving functionalities, and excellent support. Although a few users have noted concerns with specific features and pricing, the overwhelmingly positive feedback reflects the app’s value and the team's commitment to improvement and customer satisfaction.

MeisterTrim

Jan 02, 2026  on Shopify

Die Schnittstelle hat viele Probleme, synchronisiert falsche Beträge, falsche Konten, etc. Der Support antwortet auch kaum und löst die Probleme nach mehreren Monaten nicht.

kioskio.ch

Dec 30, 2025  on Shopify

Unfortunately, this app is essentially unusable in practice. It already fails at the most critical point: support. There is no understanding of the basic processes the app is supposed to cover, nor any recognizable accounting knowledge. Questions about core workflows are either misunderstood or answered incorrectly, and the tone of communication is unhelpful and at times unfriendly. Support: 1/5. From a functional perspective, the app is incomplete and poorly designed. It does not support inventory synchronization from Shopify to Bexio, which is a fundamental requirement for any serious integration. The overall concept is also not thought through: once you connect a bank interface, the invoices created by the app cannot be reconciled properly. Instead, you are forced to build a manual workaround using a transfer or clearing account just to make reconciliation possible. This completely defeats the purpose of automation and creates unnecessary accounting complexity. In summary: good intention, but very poor execution. If you value clean processes, proper accounting, and reliable integrations stay away from this app.

Schwesternuhr

Dec 22, 2025  on Shopify

Der Support ist = 0. Die Schnittstelle läuft nicht korrekt. Die Rechnung in Bexio erscheint ohne Name. Unbrauchbar und diverse Kontaktaufnahmen mit dem Support bleiben ohne Antwort resp. wird man einfach vertröstet.

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