Helpium adds an AI chat widget to your storefront that instantly answers customer questions from your store's own knowledge. Shoppers can check order status, cancel orders, and start returns or refunds in the chat, so your team handles fewer repetitive tickets. When a question needs a person, the conversation hands off to a live agent. Setup is a single theme toggle with no code, and you can match the widget's color, position, and bot name to your brand.

• AI answers shopper questions instantly from your store's own knowledge
• Customers track orders, cancel them, and start returns or refunds in chat
• Hands off to a live agent when a shopper needs human help
• Turn on the chat widget with a single theme toggle, no coding needed
• Match the widget's color, position, and bot name to your brand