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Helmsly

Develop by Shopify

$29-$199

/ Month

"AI customer support for Shopify: manages orders, refunds, and discounts seamlessly."

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About Helmsly

Launched May 18, 2026

Categories

Chat

Built by Shopify

Address

Comeniusstr. 4, Dresden, 01307, DE

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

AI customer support with limits you set. Handles WISMO, refunds, and returns — escalates the rest.

Helmsly is an AI customer-support agent built specifically for Shopify. It reads your products, pages, and policies, then handles WISMO questions, returns, refunds, cancellations, and discount requests across chat and email — with caps you set, so the AI never exceeds the rules you'd give a human teammate. You configure per-action limits for refunds, returns, and discounts in your admin, and the AI escalates anything outside them to your inbox.

Helmsly is an AI customer-support agent built specifically for Shopify. It reads your products, pages, and policies, then handles WISMO questions, returns, refunds, cancellations, and discount requests across chat and email — with caps you set, so the AI never exceeds the rules you'd give a human teammate. You configure per-action limits for refunds, returns, and discounts in your admin, and the AI escalates anything outside them to your inbox. more
  • Answers "where is my order?" with real-time tracking from Shopify
  • Handles refunds, returns, and cancellations — within caps you set
  • Creates discount codes within configurable per-action limits
  • Ingests products, pages, and policies automatically
  • Escalates to email when confidence drops or customer asks

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