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Customer reviews: Growave: Loyalty & Wishlist

Develop by Growave

Reviews (2,210)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Growave: Loyalty & Wishlist" for its comprehensive features and exceptional customer support. The app is seen as a valuable tool that effectively combines loyalty programs, reviews, and wishlists in an easy-to-use package, making it suitable for small and large businesses alike. Many have highlighted the supportive and responsive nature of the Growave team, which is considered invaluable for ensuring smooth setup and operation.

Key Strengths

  • Exceptional customer support with quick response times and thorough assistance.
  • Easy integration with Shopify stores and seamless onboarding process.
  • Comprehensive app features combining loyalty programs, reviews, and wishlist functions.
  • Helpful customization and user-friendly functionalities.
  • Positive impact on customer engagement and revenue generation.

Common Concerns

  • Users report issues with setup and unintended activation of features leading to customer communication mishaps.
  • Challenges with theme updates affecting app functionality.
  • Lack of certain online resources and demo modes for setup testing.
  • Concerns over communication issues with the support team for some users.

Final Thoughts

The overall reception of Growave is largely positive, with its robust features and excellent customer support being key highlights. However, there are some areas for improvement, particularly concerning setup communications and integrations. Despite these issues, the app remains a recommended choice for those seeking an all-in-one solution for customer loyalty and engagement on their Shopify platforms.

Stirling Soap Company

May 13, 2024  on Shopify

We've been with Growave for about 3 years now and their app has grown so much in that time. It's pretty user-friendly (much better than when we first signed on). They're always developing their app to be more intuitive and have more features/compatibility which is great. While they're fairly expensive (we're on their Enterprise plan), they're actually cheaper than a lot of other apps and they give a nice discount for their yearly subscription. The best part is that their customer service and development team are VERY responsive. They're always quick to get back to you and resolve any issues that arise. They're even willing to custom code certain things to make the app fit your store.

Slayfire Cosmetics

May 08, 2024  on Shopify

THIS APP HAS AMAZING SUPPORT!! They have been extremely helpful with answering all my questions and even editing some widgets in my shop's theme. They'll always send photos of the changes too to ask if I'm happy with it or if I need any adjustments. It's also just a great app overall with very helpful features for growing your business.

Mom Store

May 07, 2024  on Shopify

Best app for what we need. Being able to have wishlist, loyalty and reviews in one is a win. Support is SO responsive, often able to fulfil any request I've had and gets back to me so so promptly. Highly rate how great this app is for the cost compared to competitors.

Suburban

Apr 25, 2024  on Shopify

good!

gabrielcosmetics

Apr 24, 2024  on Shopify

The app is easy and effective, I appreciate prompt responses from their team when a questions arises.

Raw Island Jewels

Apr 21, 2024  on Shopify

Easy to work with, very fast and helped make sure all my questions were answered! Thank you!

Windrunner Leather

Apr 17, 2024  on Shopify

The support team is absolutely awesome and made changes that we needed extremely quickly! Thank you so much.

AMes Thés

Apr 09, 2024  on Shopify

UNTOUCHED UNITED

Mar 24, 2024  on Shopify

SUPPORT

Chiappetta Shoes

Mar 22, 2024  on Shopify

THE BEST OMNI-CHANNEL LOYALTY PROGRAM OUT THERE!!! Absolutely love this system. We have it connected to Klaviyo for email notifications and "Customer Accounts Hub" for a premium customer profile UX on the front end. Relatively responsive to request, great customer service.

FLO Aroma

Mar 22, 2024  on Shopify

We use the app mainly for the loyalty feature and it's been working great! It has mostly all the basic and essential features a small brand like us will need. Moreover, the support from the team is impeccable - they are responsive and fast. Have been enjoying the app and will be exploring using more and new features the team has came up with!

SLEEKEO

Mar 17, 2024  on Shopify

The app works very well, and the best of all is the technical support, very responsive, helpful and friendly.

Le Jardin Retrouvé

Mar 11, 2024  on Shopify

Thank you so much Janat! You are the best, Growave is very nice but what makes it even better is the support advisor backed by the technical team behind it. You can subscribe to Growaves with a light heart! They take their time with you, they are kind and understanding. What more could you ask for? Thank you Janat!

A Bit Orange

Mar 06, 2024  on Shopify

We had issue of integration with omnisend templates, We were really upset but thanks to Begaiym as her team gathered and took care of it, they created new templates, installed and set them up for us...Their CEO personally reached out and Begaiym was super helpful...Thank you everyone at growave.

VIVEH

Jan 31, 2024  on Shopify

So far the support team has been super helpful and assisted us with all design change requests that we had. We're yet to see the actual impact from the app, but so far we're very satisfied with the onboarding process.

La Cigale Shop

Jan 11, 2024  on Shopify

Great functions of the app that provide real added value and nice customer-oriented support that acts quickly and easily. The app is constantly being developed and things work. Thank you very much and keep it up. Best regards

Swaplanet

Dec 15, 2023  on Shopify

Great company that offers lots of options to generate revenue automatically and offer more value to your customers. The wishlist, loyalty, and referral program have helped us consistently generate more revenue and bring users back more often. PLUS their support is amazing and respond super fast! Highly recommend them!

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