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Customer reviews: Growave: Loyalty & Wishlist

Develop by Growave

Reviews (1,234)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Growave: Loyalty & Wishlist" for its comprehensive features and exceptional customer support. The app is seen as a valuable tool that effectively combines loyalty programs, reviews, and wishlists in an easy-to-use package, making it suitable for small and large businesses alike. Many have highlighted the supportive and responsive nature of the Growave team, which is considered invaluable for ensuring smooth setup and operation.

Key Strengths

  • Exceptional customer support with quick response times and thorough assistance.
  • Easy integration with Shopify stores and seamless onboarding process.
  • Comprehensive app features combining loyalty programs, reviews, and wishlist functions.
  • Helpful customization and user-friendly functionalities.
  • Positive impact on customer engagement and revenue generation.

Common Concerns

  • Users report issues with setup and unintended activation of features leading to customer communication mishaps.
  • Challenges with theme updates affecting app functionality.
  • Lack of certain online resources and demo modes for setup testing.
  • Concerns over communication issues with the support team for some users.

Final Thoughts

The overall reception of Growave is largely positive, with its robust features and excellent customer support being key highlights. However, there are some areas for improvement, particularly concerning setup communications and integrations. Despite these issues, the app remains a recommended choice for those seeking an all-in-one solution for customer loyalty and engagement on their Shopify platforms.

Sonela

Sep 09, 2024  on Shopify

Customer service is really EXCEPTIONAL!! We've been providing web design and development services for more than 15 years and we've used a lot of apps, plugins, themes etc during that time. I spotted a general problem with the rewards sign up feature and rather than being told 'we'll solve this in the next version', the problem was resolved IMMEDIATELY. I have never experienced support quite like it. Highly recommended!!

Maison Khloe

Sep 07, 2024  on Shopify

Great service is vital for me as I am not techy. I need friendly help to get apps running and questions answered. I also was able to condense numerous apps into just this one making things more seamless in operating my website.

Wander + Lust Jewelry

Sep 05, 2024  on Shopify

Really loving this app! Very helpful and knowledgeable

Crochet Society

Sep 02, 2024  on Shopify

Great app, does everything we need and more. Support from Janat was quick and helpful :)

Festivales

Aug 29, 2024  on Shopify

I had problems with installing the code and changing the style. Got a reaction and solution within a couple of hours!

Tumbleweed Plants

Aug 29, 2024  on Shopify

Superb team, great to see good improvements with the apps. We are now on the V2 of growave. We are excited to grow our loyalty program, together with an app partner like Growave. Shout out to Masha, for assisting us very promptly. Kudos team!

DoneGood

Aug 26, 2024  on Shopify

CARBON COPY©

Aug 21, 2024  on Shopify

Speedy and Helpful Customer Service!

The Keto Collective

Aug 20, 2024  on Shopify

Brilliant, there support team is fantastic, we needed some customisation done and they managed to get this done for me really quickly. Would def recommend Growave. Thank you for all your help.

ProSoccer

Aug 19, 2024  on Shopify

We've been using GWave for about a year, maybe less. Their support is amazingly fast and helpful. App has been working great for us, no issues thus for on a Shopify Plus website. Thanks guys for all you do!

Osage River Gear

Aug 15, 2024  on Shopify

Had a rough time with initial installation, however Yzat and the team at Growave were incredibly prompt in resolving each issue individually. In less than 24 hours, the app was functioning at 100%. We're now using it across our 4 stores and the results are great so far! Would definitely recommend for ease of use and implementation.

Hattaché Beauty & Lifestyle Goods

Aug 13, 2024  on Shopify

Excellent Customer Service!, The Service Team is very responsive to inquiries submitted and thorough/timely with the completion. The Growave tool has been very helpful for our company. Highly recommended!

Safari Ltd®

Aug 12, 2024  on Shopify

Zaphino

Aug 08, 2024  on Shopify

LOFT the Store

Aug 06, 2024  on Shopify

The Growave App is very nice since it combines both loyalty and wishlist together. But the most amazing thing is the support from the Growave team. As we have specific needs with 90% of our business still at the POS ,they are always helpfull with both advice and support. Customer Happiness and Success is clearly at the top op their list.

Herbaflor

Aug 01, 2024  on Shopify

Le service client est très réactif et apporte une vraie aide !

LOADEDSHOP.se

Jul 31, 2024  on Shopify

I'm content with the support team, quick responses and always helpful and kind. However, I would've appreciated some support to migrate to the new update (V2 version). Growave customized our current V1 version, but couldn't help in regards to customizing the V2 version and they will stop supporting the V1 version in the near future. In other words, we feel like we are caught between a rock and a hard place. BUT the support team understood our situation and are currently working on a solution, which we are grateful for. Thanks!!

Loup

Jul 29, 2024  on Shopify

MediTea Wellness

Jul 26, 2024  on Shopify

The Growave team always goes above and beyond to support our shop. Any time I have a question or issue, someone is willing and able to assist via chat in a very timely manner. Also, the value of this app with reviews, loyalty and wishlist functionality is above and beyond efficient compared to needing multiple solutions. Thank you!

TRMC

Jul 26, 2024  on Shopify

I am really impressed with the professionalism and responsiveness of the support team at Growave. They are very friendly and eager to help their customers. I really appreciate this. Thank you!

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