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Customer reviews: Growave: Loyalty & Wishlist

Develop by Growave

Reviews (2,210)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Growave: Loyalty & Wishlist" for its comprehensive features and exceptional customer support. The app is seen as a valuable tool that effectively combines loyalty programs, reviews, and wishlists in an easy-to-use package, making it suitable for small and large businesses alike. Many have highlighted the supportive and responsive nature of the Growave team, which is considered invaluable for ensuring smooth setup and operation.

Key Strengths

  • Exceptional customer support with quick response times and thorough assistance.
  • Easy integration with Shopify stores and seamless onboarding process.
  • Comprehensive app features combining loyalty programs, reviews, and wishlist functions.
  • Helpful customization and user-friendly functionalities.
  • Positive impact on customer engagement and revenue generation.

Common Concerns

  • Users report issues with setup and unintended activation of features leading to customer communication mishaps.
  • Challenges with theme updates affecting app functionality.
  • Lack of certain online resources and demo modes for setup testing.
  • Concerns over communication issues with the support team for some users.

Final Thoughts

The overall reception of Growave is largely positive, with its robust features and excellent customer support being key highlights. However, there are some areas for improvement, particularly concerning setup communications and integrations. Despite these issues, the app remains a recommended choice for those seeking an all-in-one solution for customer loyalty and engagement on their Shopify platforms.

The Keto Collective

Aug 20, 2024  on Shopify

Brilliant, there support team is fantastic, we needed some customisation done and they managed to get this done for me really quickly. Would def recommend Growave. Thank you for all your help.

ProSoccer

Aug 19, 2024  on Shopify

We've been using GWave for about a year, maybe less. Their support is amazingly fast and helpful. App has been working great for us, no issues thus for on a Shopify Plus website. Thanks guys for all you do!

Osage River Gear

Aug 15, 2024  on Shopify

Had a rough time with initial installation, however Yzat and the team at Growave were incredibly prompt in resolving each issue individually. In less than 24 hours, the app was functioning at 100%. We're now using it across our 4 stores and the results are great so far! Would definitely recommend for ease of use and implementation.

Hattaché Beauty & Lifestyle Goods

Aug 13, 2024  on Shopify

Excellent Customer Service!, The Service Team is very responsive to inquiries submitted and thorough/timely with the completion. The Growave tool has been very helpful for our company. Highly recommended!

Safari Ltd®

Aug 12, 2024  on Shopify

Zaphino

Aug 08, 2024  on Shopify

LOFT the Store

Aug 06, 2024  on Shopify

The Growave App is very nice since it combines both loyalty and wishlist together. But the most amazing thing is the support from the Growave team. As we have specific needs with 90% of our business still at the POS ,they are always helpfull with both advice and support. Customer Happiness and Success is clearly at the top op their list.

Herbaflor

Aug 01, 2024  on Shopify

Le service client est très réactif et apporte une vraie aide !

LOADEDSHOP.se

Jul 31, 2024  on Shopify

I'm content with the support team, quick responses and always helpful and kind. However, I would've appreciated some support to migrate to the new update (V2 version). Growave customized our current V1 version, but couldn't help in regards to customizing the V2 version and they will stop supporting the V1 version in the near future. In other words, we feel like we are caught between a rock and a hard place. BUT the support team understood our situation and are currently working on a solution, which we are grateful for. Thanks!!

Loup

Jul 29, 2024  on Shopify

MediTea Wellness

Jul 26, 2024  on Shopify

The Growave team always goes above and beyond to support our shop. Any time I have a question or issue, someone is willing and able to assist via chat in a very timely manner. Also, the value of this app with reviews, loyalty and wishlist functionality is above and beyond efficient compared to needing multiple solutions. Thank you!

TRMC

Jul 26, 2024  on Shopify

I am really impressed with the professionalism and responsiveness of the support team at Growave. They are very friendly and eager to help their customers. I really appreciate this. Thank you!

Koiratarvike Haukkula

Jul 25, 2024  on Shopify

Great support and the app works really good!

BLUETTI-US

Jul 23, 2024  on Shopify

感谢Begi客服,他给我回答问题特别的详细,他非常耐心,很好的帮助了我。感谢您,祝您快乐每一天。

Atmosphera

Jul 21, 2024  on Shopify

Tech support is always there to help. Fast response and very friendly.

Wain.cr

Jul 20, 2024  on Shopify

Setting up a full-fledged Rewards Program is supposed to take weeks, right? Well with Growave it took us 2 days, with their team always on track making sure all was fully integrated with our Shopify store and customer database, MVP features activated, and ready to generate value for our customers. AND we still have more awesome additional features left on the roadmap to activate to move this program beyond our initial expectations. Hands-down a MUST for your Shopify tool stack! Thank you team at Growave!! :) PS: ¡Si tiene la traducción al Español!

NiceHCK Audio

Jul 19, 2024  on Shopify

powerful apps and nice support. Most functions is very well, One shortcoming is that the placement of rewards tabs is limited and cannot be placed in any position. I hope it can be improved in the future.

GLAMLIFE BEAUTY

Jul 14, 2024  on Shopify

Uninstalled the app and received a charge, upon reaching out to them they immediately foxed the issue, I can appreciate their customer service and professionalism throughout the whole process

Moda Xpress

Jul 11, 2024  on Shopify

Hello Australian

Jul 10, 2024  on Shopify

Esta aplicación es genial para fidelizar clientes y reforzar tu marca con reseñas de tus clientes. El servicio técnico es de 10, muy rápidos y eficientes. En mi caso me atendió Janat y le estoy muy agradecida porque ha sido realmente amable y profesional. Recomiendo ;)

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