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Customer reviews: Growave: Loyalty & Wishlist

Develop by Growave

Reviews (2,210)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Growave: Loyalty & Wishlist" for its comprehensive features and exceptional customer support. The app is seen as a valuable tool that effectively combines loyalty programs, reviews, and wishlists in an easy-to-use package, making it suitable for small and large businesses alike. Many have highlighted the supportive and responsive nature of the Growave team, which is considered invaluable for ensuring smooth setup and operation.

Key Strengths

  • Exceptional customer support with quick response times and thorough assistance.
  • Easy integration with Shopify stores and seamless onboarding process.
  • Comprehensive app features combining loyalty programs, reviews, and wishlist functions.
  • Helpful customization and user-friendly functionalities.
  • Positive impact on customer engagement and revenue generation.

Common Concerns

  • Users report issues with setup and unintended activation of features leading to customer communication mishaps.
  • Challenges with theme updates affecting app functionality.
  • Lack of certain online resources and demo modes for setup testing.
  • Concerns over communication issues with the support team for some users.

Final Thoughts

The overall reception of Growave is largely positive, with its robust features and excellent customer support being key highlights. However, there are some areas for improvement, particularly concerning setup communications and integrations. Despite these issues, the app remains a recommended choice for those seeking an all-in-one solution for customer loyalty and engagement on their Shopify platforms.

Kitchen Switchen

Oct 10, 2024  on Shopify

This app has lot of features, support is top notch!! They help beyond expectations.

Ethical Nutrition

Oct 10, 2024  on Shopify

Superb app and excellent, understanding support team. Highly recommended and brilliant for increasing customer loyalty.

Clean Beauty Market

Oct 07, 2024  on Shopify

Customer support is excellent and the product has been working well. It is great that it has so many features in one app. Excellent addition to our web and in-store experience.

UStar Cosmetics

Oct 06, 2024  on Shopify

We have been using Growave for a few years now and so far I would say it is one of the cheaper option for Loyalty and Review Add on (which we need both features to work together without having to configure across different apps). We have tested out a lot of Loyalty apps and decided to go with Growave. Customer service is very prompt as well. Recommended :)

Four Star Seafood and Provisions

Sep 30, 2024  on Shopify

We recently switched to Growwave (from LOOX) and the experience has been exceptional! With over a decade of marketing experience, I’m always cautious about tech support, especially when it’s primarily email-based. But Growwave’s team has blown me away. Their support is fast, clear, and easy to understand. They've efficiently handled all requests and keep me updated throughout the process. The features have also enhanced both the look and functionality of our site. If you're hesitant about switching, I can confidently say the transition was seamless. I rarely leave reviews, but this one was well-earned.

Clear Diamonds

Sep 26, 2024  on Shopify

Great app and fantastic service, very prompt! Thank you.

SuSenGo Toys

Sep 24, 2024  on Shopify

Very good tool, many requirements and functions can be realized. In addition, the customer service is excellent

Solimè

Sep 23, 2024  on Shopify

Awesome app and great customer service, Masha was kind and helpful, thanks!

Snake River Seed Cooperative

Sep 20, 2024  on Shopify

Really impressed with the support team at Growave. We're in the process of setting up the app, hit a technical roadblock, and they went to the next level to assess the issue and provide informational screenshots to help us navigate. All within hours of reaching out to them. The onboarding features are pretty great, but I wish there was a way to see what to expect and a few examples via video. I'm excited to learn more about how to use the app, but seem to need to activate it in order to learn. Maybe I'm missing a couple of demo videos. Excited to start using the features! Feeling good about working with the team at Growave whenever needed!

SkinB

Sep 19, 2024  on Shopify

El equipo de growave se ha mostrado rapido y amable en las respuestas que he necesitado, sobre todo para entender los cambios. La aplicación funciona muy bien hasta ahora con mi tienda

Rajah and Kili

Sep 13, 2024  on Shopify

Just getting started with Growave and have to say the support as we set up has been impressive. We had a couple things only the GW devs could do and they actioned them so swiftly, and though we ran into a couple of bugs the team have been super responsive and quick to fix them.

Body Science

Sep 10, 2024  on Shopify

They responded to my issue so quickly and have been so incredibly helpful!

Sonela

Sep 09, 2024  on Shopify

Customer service is really EXCEPTIONAL!! We've been providing web design and development services for more than 15 years and we've used a lot of apps, plugins, themes etc during that time. I spotted a general problem with the rewards sign up feature and rather than being told 'we'll solve this in the next version', the problem was resolved IMMEDIATELY. I have never experienced support quite like it. Highly recommended!!

Maison Khloe

Sep 07, 2024  on Shopify

Great service is vital for me as I am not techy. I need friendly help to get apps running and questions answered. I also was able to condense numerous apps into just this one making things more seamless in operating my website.

Wander + Lust Jewelry

Sep 05, 2024  on Shopify

Really loving this app! Very helpful and knowledgeable

Crochet Society

Sep 02, 2024  on Shopify

Great app, does everything we need and more. Support from Janat was quick and helpful :)

Festivales

Aug 29, 2024  on Shopify

I had problems with installing the code and changing the style. Got a reaction and solution within a couple of hours!

Tumbleweed Plants

Aug 29, 2024  on Shopify

Superb team, great to see good improvements with the apps. We are now on the V2 of growave. We are excited to grow our loyalty program, together with an app partner like Growave. Shout out to Masha, for assisting us very promptly. Kudos team!

DoneGood

Aug 26, 2024  on Shopify

CARBON COPY©

Aug 21, 2024  on Shopify

Speedy and Helpful Customer Service!

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